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Robot Operations Manager
Figure
San Jose, CA
- $150,000 to $190,000 USD / year
We are looking for a Robot Operations Manager to lead and scale our Robot Operations team, ensuring operational excellence, high robot uptime, and strong cross-functional coordination with…
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Project Manager I
Henkels & McCoy
Oxford, MA
Henkels & McCoy is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Engineering News-Record as one of the leading contractors in the country. H&M is part of the…
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Traveling Commissioning Manager - MSG - Data Centers
Turner Construction
Austin, TX · Richmond, VA · Atlanta, GA · Nashville, TN · Columbus, OH · Indianapolis, IN
…and Plumbing (MEP) teams for MEP scope to assure checklists, engineering documents, and commissioning activities are successfully completed and follow approved test scripts and…
Added 1 min ago
SS
Manager, Fracture Mechanics
SI Solutions, LLC
Charlotte, NC
- $109,120 to $136,400 USD / year
The Manager will serve as a key member of the Nuclear Business Unit leadership team and will be responsible for providing technical oversight, staff leadership, project management, and…
Added 1 min ago
SS
Manager, Fracture Mechanics
SI Solutions, LLC
Denver, CO
- $117,600 to $147,000 USD / year
The Manager will serve as a key member of the Nuclear Business Unit leadership team and will be responsible for providing technical oversight, staff leadership, project management, and…
Added 1 min ago
SS
Manager, Fracture Mechanics
SI Solutions, LLC
San Jose, CA
- $146,880 to $183,600 USD / year
The Manager will serve as a key member of the Nuclear Business Unit leadership team and will be responsible for providing technical oversight, staff leadership, project management, and…
Added 1 min ago
Sr. Commodity Manager - Contract Manufacturing
Arclin
Alpharetta, GA
Sr. Commodity Manager – Contract Manufacturing
Added 1 min ago
Senior Manager, Platform Continuity
Datavant
Remote, United States
We're seeking an Engineering Manager to lead Platform Continuity, a newly formed team within Cloud Platform Engineering that serves as the operational backbone of our multi-cloud…
Added 1 min ago
Crossdock Operations Manager
Carter Logistics LLC
Anderson, IN
Relevant degree or 3-5 years industry experience. College degree in business administration, commerce, management, industrial technology, or industrial engineering are strongly preferred.
Added 1 min ago
Water/Wastewater Engineer
HDR
Albany, NY
Take responsibility for performing complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures
Added 1 min ago
Water/Wastewater Engineer
HDR
New York, NY
Take responsibility for performing complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures
Added 1 min ago
Water Resources Engineer
HDR
New York, NY · Woodcliff Lake, NJ · Pennington, NJ
Take responsibility for performing complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures
Added 1 min ago
LU
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
- $40,123 USD / year
…service success.Reporting to the Customer Success/Virtual Sales Manager, you will be instrumental in facilitating seamless interactions between our sales and technical teams to ensure we…
Added 2 mins ago
Senior Engineer
Mission Support & Test Services, LLC (MSTS)
North Las Vegas, NV · Mercury, NV
This position will report to the Data and Diagnostics (D&D) Manager. The Senior Engineer serves as the Subject Matter Expert (SME) within the D&D group, providing technical leadership…
Added 2 mins ago
NE
Head of Product, Property Insurance
Neural Earth
Remote, United States
- $220,000 to $295,000 USD / year
…diligently assesses what gets built, why, and in what order. Engineering, under our Head of Engineering, owns capacity, staffing and sequencing. The two leaders meet weekly on…
Added 2 mins ago
Budget Analyst III
Chickasaw Aerospace, LLC
Arlington, VA
…in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial…
Added 2 mins ago
NE
Head of Product
Neural Earth
Remote, United States
- $220,000 to $295,000 USD / year
…diligently assesses what gets built, why, and in what order. Engineering, under our Head of Engineering, owns capacity, staffing and sequencing. The two leaders meet weekly on…
Added 2 mins ago
Unit Manager - Production Services
Molson Coors
Fort Worth
In the role of Unit Manager – Production Services, working in our Fort Worth Brewery, you will lead production planning, scheduling, inventory management, and distribution operations to…
Added 3 mins ago
Tech Infra Program Manager, GCNA
Amazon Data Services, Inc.
Seattle, WA
Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to expand our Global Connectivity and Network Availability Deployment (GCNA-D) team.
Added 3 mins ago
Area Manager
Amazon.com Services LLC
Manassas, VA
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 3 mins ago
Senior Product Manager - Technical, AWS Identity and Access Management
Amazon Development Center U.S., Inc.
Seattle, WA · Santa Clara, CA · Arlington, VA · New York, NY
In this role, you will collaborate directly with engineering, product, and executive leadership. You are an experienced product manager who can distill customer requirements, drive…
Added 3 mins ago
Sr. Product Manager, Premium Content Experience
Twitch Interactive, Inc.
Culver City, CA · Seattle, WA · New York, NY · Irvine, CA · San Francisco, CA
As a Sr. Product Manager at Twitch, you’ll have an end-to-end ownership of the product(s), design, and technology required to ensure our end customers have a relevant and compliant Twitch…
Added 3 mins ago
Test Engineering Manager
Foxconn Industrial Internet - FII
Houston, TX
The Test Engineering Manager is responsible for planning, coordinating, and overseeing all testing activities to ensure that products - whether software, hardware, or physical systems -…
Added 3 mins ago
Water/Wastewater Engineer
HDR
Albany, NY
Take responsibility for performing complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures
Added 3 mins ago
Water/Wastewater Engineer
HDR
New York, NY
Take responsibility for performing complex assignments exercising judgment in evaluation, selection and modification of standard engineering techniques and procedures

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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