Jobs in the United States

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Policy Team Lead
KBR Wyle Services, LLC
McLean, VA · Bethesda-Chevy Chase, MD
Bachelor’s degree in computer science, data analytics, software engineering, or related technical field and 8 years of experience
Added 1 min ago
CS
Category Manager (High Voltage)
CEI Services
Fargo, ND · Centennial, CO · Phoenix, AZ · Indianapolis, IN · Clinton, IN · Dallas, TX
- $110,000 to $160,000 USD / year
The Category Manager is responsible for leading and managing the sourcing, supplier management, and procurement strategy for assigned commodities, driving cost-effective solutions and…
Added 3 mins ago
Lead Product Owner - Edge
Lumen
Des Moines, IA
7+ years in technical product ownership, product management, software engineering, platform engineering, cloud, or networking roles.
Added 5 mins ago
Analytics Analyst Senior
OneMain General Services Corporation
Charlotte, NC
We are looking for a Lead Strategy Analyst to join the Card Analytics team in Charlotte, NC. This is an exciting opportunity to learn and drive significant business results through…
Added 5 mins ago
Principal AI Product Manager
Astera Labs
San Jose, CA · CA
…semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out…
Added 11 mins ago
MI
Category Manager (High Voltage)
MasTec Inc
Fargo, ND · Centennial, CO · Phoenix, AZ · Indianapolis, IN · Clinton, IN · Dallas, TX
- $110,000 to $160,000 USD / year
The Category Manager is responsible for leading and managing the sourcing, supplier management, and procurement strategy for assigned commodities, driving cost-effective solutions and…
Added 14 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
Join an AI and B2B software team as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of…
Added 15 mins ago
Senior Marketing Manager, Ecolab Digital - Life Sciences - Remote
Ecolab Inc.
King of Prussia, PA · Naperville, IL · St Paul, MN
Experience working with product management, software engineering, and commercial organizations.
Added 19 mins ago
Associate Product Manager, Clasp Talent
Clasp
Remote, United States
You'll report to our Senior Product Manager, with coaching from our Director of Product, and work closely with Engineering, Design, Partner Success, and Operations. There is a clear path to…
Added 30 mins ago
Senior Marketing Manager, Ecolab Digital - Life Sciences - Remote
(USA) Ecolab USA Inc.
PA · MN · IL
Experience working with product management, software engineering, and commercial organizations.
Added 36 mins ago
Quality Systems Administrator
Lincoln Electric
Cleveland, OH
…documentation, and supports the Quality Assurance team with analytics, reporting, and system troubleshooting. The position is ideal for a technically inclined professional who can balance…
Added 37 mins ago
Sr Product Manager - Clinical
Veradigm LLC
Raleigh, NC
The Senior Product Manager is an experienced individual contributor who owns a product area within Veradigm's clinical product portfolio. Reporting to the Director of Product Management,…
Added 39 mins ago
Classified Cloud Senior Manager **Sign on Bonus Potential**
The Boeing Company
Hazelwood, MO
The Boeing Company is currently seeking a Classified Cloud Senior Manager to join the team in Hazelwood, MO.
Added 42 mins ago
Senior Advisor to Principal – Data Management and Analytics
Integral Consulting Inc.
Remote, United States
Lead, mentor, and develop a specialized team spanning environmental data management, analytics, database systems, visualization, and software-enabled workflows.
Added 43 mins ago
Product Manager
iTradeNetwork, Inc.
Charlotte, NC
…industry, and we are building an AI-first company. As a Product Manager, you will help shape our supplier products by turning supplier and customer needs into clear requirements and shipped…
Added 44 mins ago
FM
Lead Quantitative Modeler - Prepayment Models
Fannie Mae
Washington, DC
- $141,000 to $184,000 USD / year
Added 44 mins ago
Forward Deployed Engineer – Operational Intelligence Practice
INSOURCE SOFTWARE SOLUTIONS INC.
Remote, United States
InSource Solutions is a leading industrial software solutions provider and a trusted partner of AVEVA, a global leader in engineering and industrial software. Leveraging AVEVA's portfolio…
Added 45 mins ago
Business Analyst
Endava
Remote, United States
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and…
Added 1 hour ago
Supply Chain Engineering Project Manager
NFI Industries
San Francisco, CA
The Suppy Chain Engineering Project Manager will manage the development of engineering analysis and implementation of engineering projects to direct ongoing continuous improvement and solve…
Added 1 hour ago
Sr. Product Manager (Support Copilot)
Palo Alto Networks
Plano, TX
Partner cross-functionally with Engineering, Design, Support Operations, and Analytics to ship AI features and measure their impact on case outcomes and TTR.
Added 1 hour ago
1
Senior Implementation Consultant
1Password
Remote, United States
- $102,000 to $148,000 USD / year
…launch, with experience in implementation consulting, solutions engineering, customer onboarding, with a proven track record of leading software deployments for large or complex…
Added 1 hour ago
Global Services NPDI Program Manager - Thermal Acceleration
Vertiv
Westerville, OH
Working in close partnership with Product Management, Engineering, NPDI Program Management, Global Services Technology, regional Services teams, Training, Marketing, and other…
Added 1 hour ago
H
Staff Data Scientist, SEO & AEO
Headway
Remote, United States
- $212,000 to $265,000 USD / year
This is a senior individual contributor role supporting Patient Growth. You will report to a Data Science manager and work hand in hand with cross-functional partners including product,…
Added 1 hour ago
FM
Enterprise Analytics and Modeling - Quantitative Engineering - Lead Associate
Fannie Mae
Washington, DC · Reston, VA
- $141,000 to $184,000 USD / year
Internal Job Title: Enterprise Modeling and Analytics-Quantitative Engineering - Lead Associate
Added 1 hour ago
Digital Twin & Asset Data Manager
Reconstruct
Chicago, IL
…automatically generated floor plans, digital twins, and spatial analytics. Our platform helps healthcare, construction, and facilities management customers understand and manage their…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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