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Assistant Performance Dietician
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…
Added 1 min ago
Program Coordinator, Teacher Leadership
Chicago Public Schools
IL
Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to…
Added 2 mins ago
Teller Float
Camden National Bank
ME
If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.
Added 2 mins ago
SP
Adams Elementary - Special Education Teacher (Resource) - 0.5 FTE
Seattle Public Schools
Seattle, WA
- $74,736 to $146,088 USD / year
A special education classroom teacher performs under the general direction of the building principal or program manager and with assistance from appropriate staff personnel. A classroom…
Added 2 mins ago
Project Manager
KBR Wyle Services, LLC
Lexington Park, MD
KBR is seeking a Project Manager for the Royal Australian Air Force (RAAF) F/A-18 and EA-18G Foreign Military Sales (FMS) Program in Lexington Park, MD. In this role, you will provide…
Added 2 mins ago
Unit Manager - Production Services
Molson Coors
Fort Worth, TX
In the role of Unit Manager – Production Services, working in our Fort Worth Brewery, you will lead production planning, scheduling, inventory management, and distribution operations to…
Added 3 mins ago
HH
Rehab Director- Physical Therapist
Healthpro Heritage, LLC
Athens, GA
- $49 to $53 USD / hour
Growth Opportunities. Access continuous learning and development designed to support leaders at every stage of their career.
Added 3 mins ago
HH
Rehab Director - Physical Therapist (PT)
Healthpro Heritage, LLC
Monroe, GA
- $46 to $50 USD / hour
Growth Opportunities: Enjoy continuous learning and development opportunities tailored to support your professional growth.
Added 3 mins ago
Outside Sales Account Manager - Nashville, TN
Eastern Industrial Supplies, Inc
Nashville, TN
As an Outside Sales Account Manager, you will be the driving force behind our growth in the our Tennessee market. You will manage and grow an assigned territory, utilizing your expertise to…
Added 3 mins ago
Bakery Clerk
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SILVERDALE, WA · Silverdale, WA
…operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper…
Added 3 mins ago
Asset Recovery & Remarketing Manager
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Growth is a continuous journey at Clicklease. We believe in listening and learning from one another. Your insights and experiences contribute to our collective knowledge, making us stronger…
Added 3 mins ago
Student Recruitment and Outreach Coordinator
Kent, OH
The College of Architecture and Environmental Design (CAED) at Kent State University is seeking applicants for a full-time Student Recruitment and Outreach Coordinator who will be…
Added 4 mins ago
Senior Trial Consultant
IMS Legal Strategies
Remote, United States
Reporting to the Trial Consulting Manager, the Senior Trial Consultant is a billable professional who partners with clients and internal teams to conceptualize, develop, and deliver…
Added 4 mins ago
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Community Association Manager (Chicago, IL)
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Chicago, IL
- $80,000 to $85,000 USD / year
Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Added 4 mins ago
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Community Association Manager / Portfolio (ECO11226)
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- $65,000 to $75,000 USD / year
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Added 5 mins ago
Senior Manager - MarTech AI Product Management
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The Senior Manager, MarTech AI Product Management, will be responsible for delivering and scaling AI-powered products and use cases that enable marketers across the enterprise. This role…
Added 5 mins ago
SAP Product Costing Manager - CMT (High Tech)
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Accenture’s SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we’re curious and always learning.…
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SQA Tester (Remote)
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Virtual video interview conducted via video with the hiring manager and/or team
Added 5 mins ago
Senior Product Manager, Value realization
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To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
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Manager, CRM & Digital Marketing
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The Manager, CRM & Digital Marketing is responsible for implementing customer lifecycle marketing and digital engagement initiatives across Shiseido, NARS Cosmetics and Clé de Peau Beauté.…
Added 6 mins ago
Assistant Manager
EssilorLuxottica Group
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Delivers clear, constructive, timely feedback & partners with Store Manager on development
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Principal Mechanical Design Engineer
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As a Principal Mechanical Design Engineer here at Honeywell Aerospace, you will be a key contributor to the design and development of cutting-edge mechanical solutions. You will play a…
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Receptionist
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Professional Development: Ongoing learning and career advancement opportunities.
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Nurse Manager (RN)
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Professional Development: Ongoing learning and career advancement opportunities.
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LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
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- Full-time
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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