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Principal / Sr. Principal Customer Success Manager - Slack
Salesforce, Inc.
GA · IL · WA · IN
- $123,100 to $247,900 USD / year
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added just now
SI
Customer Success Manager - Core (Sales & Service) Clouds
Salesforce, Inc.
IN · CA · IL · NY · WA · TX
- $123,100 to $202,600 USD / year
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added just now
FM
Enterprise Analytics and Modeling - Quantitative Engineering - Lead Associate
Fannie Mae
Washington, DC · Reston, VA
- $141,000 to $184,000 USD / year
Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.
Added 1 min ago
Senior Portfolio Manager
BetMGM LLC
Remote, United States
We are seeking an experienced and strategic Senior Portfolio Manager to join our PMO team. In this high-impact role, you will be a trusted partner to the P&L business owner, overseeing…
Added 1 min ago
Foodservice Customer Account Specialist - Memphis, TN Metro Area
General Mills Sales, Inc.
Memphis, TN
…that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -…
Added 1 min ago
Certified Pharmacy Technician
Hy-Vee Inc
Kansas City, MO
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Manager, Global Growth Performance
TUS GBT US LLC
United States
The Manager, Outbound Development owns that follow-through. This role gets new hires productive faster, makes sure the training sticks, helps leaders coach well, and builds the programs and…
Added 2 mins ago
Assistant Moving Center Manager
U-Haul Co. of Arizona
Scottsdale, AZ
…consider becoming U-Haul Company’s newest assistant general manager! As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working…
Added 2 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
Fairfield, IA
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
Fairfield, IA
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
Lincoln, NE
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Non-Certified Pharmacy Technician
Hy-Vee Inc
Warrensburg, MO
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
HI
Certified Pharmacy Technician
Hy-Vee Inc
Galesburg, IL
- $17 to $21.25 USD / hour
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Tooling Manager
Ariens Company
Brillion, WI
AriensCo is seeking an experienced Tooling Manager to provide leadership and technical direction for our Tool & Die operations and Tool Design team in Brillion, WI. This role leads both…
Added 2 mins ago
Utilities Infrastructure Project Manager (Water)
Havenpark Communities
Remote, United States
…not responsible for completing the work. The Sr. Utilities Program Manager sets priorities and selects projects and also owns compliance, operators, and utility emergency response, so this…
Added 2 mins ago
Utilities Infrastructure Project Manager (Wastewater)
Havenpark Communities
Remote, United States
…are not responsible for finishing the work. The Sr. Utilities Program Manager sets priorities and selects projects and also owns compliance, operators, and utility emergency response, so…
Added 2 mins ago
Assistant General Manager
Buffalo Wild Wings
Rockwall, TX
As an Assistant General Manager, you will manage Shift Managers, Servers, Bartenders, and Service Assistants. In partnership with the General Manager, you’ll help ensure that your…
Added 2 mins ago
CH
Clinical Educator - Department of Clinical Education - Trenton - Full-Time - DAYS
Capital Health System, Inc.
United States
- Full-time
…Individualizes the orientation plan based on the experience level and learning needs of the orientee. Assists department manager to update and monitor the orientation process and monitors…
Added 2 mins ago
Senior Manager, Hazard Communication COE
PPG Industries, Inc.
United States
We are looking for a strategic and experienced Senior Manager, Global Hazard Communications. This role is critical to ensuring PPG meets all global regulatory, corporate, and customer…
Added 3 mins ago
Manager, IT Delivery: Agile Practices
The Options Clearing Corporation
United States
…demands proven expertise in multiple Agile frameworks at both program and team levels, combined with demonstrated people management capabilities to foster operational excellence and…
Added 3 mins ago
R
Assistant Store Manager | Brickell, Florida
Reiss
Miami Brickell, FL
- $67,000 to $72,000 USD / year
…Miami Stand Alone, on a full-time basis as our Assistant Store Manager, who is responsible for supporting the day-to-day running of the Store and motivating team members to ensure all sales…
Added 3 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Pearland, TX
- $15 USD / hour
Become licensed and go through an accelerated version of the Assistant Branch Manager Program to learn the loan process and all necessary regulatory training.
Added 3 mins ago
U
Event Sales Manager
USHG
New York, NY
- $70,000 to $75,000 USD / year
The Event Sales Manager is responsible for the client relations and planning of successful events sold and executed at both The Modern & catering at the MoMA Cafes. You will collaborate…
Added 3 mins ago
MM
Practice Manager - Denver Park Meadows
Medical Management International, Inc.
Banfield SE Denver, CO
- $69,024 to $99,701 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 4 mins ago
AS
Assistant Manager - Serramonte Center, Hollister
A&F Stores, Inc.
Daly City, CA
- $26 USD / hour
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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