Jobs in the United States

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Added just now
General Manager - Talent
Acuity Insurance
Sheboygan, WI
Acuity is seeking a General Manager - Talent to provide strategic leadership and oversight of talent acquisition, performance, and retention within our Human Resources function. This…
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MI
Category Manager (High Voltage)
MasTec Inc
Fargo, ND · Centennial, CO · Phoenix, AZ · Indianapolis, IN · Clinton, IN · Dallas, TX
- $110,000 to $160,000 USD / year
The Category Manager is responsible for leading and managing the sourcing, supplier management, and procurement strategy for assigned commodities, driving cost-effective solutions and…
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Director, Government Relations
Airbus Americas, Inc.
United States
…objectives into persuasive policy arguments. Whether securing program funding, shaping regulatory frameworks, or managing political risk, you will act as a front-line diplomat ensuring our…
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DS
(1119032) IT Release Manager
Diversified Services Network, Inc.
Irving, TX
- $135,000 to $140,000 USD / year
Diversified Services Network, Inc. (DSN) is seeking a full-time IT Release Manager to join our fully onsite team in Irving, TX. We offer full benefits, PTO, 401k, and more! If you're…
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MP
Sr. Manager, Event Marketing & Experiences
Maverick Payments
Calabasas, CA
- $100,000 to $110,000 USD / year
About the Position: Reporting to the Director of Marketing, the Senior Manager, Event Marketing & Experiences is responsible for developing, executing and measuring Maverick Payments' event…
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WS - Enterprise Account Manager
WillScot
Scottsdale, AZ
Act as primary liaison to Enterprise Account customers to ensure program benefits, reputation and customer service. Assure clear and regular communication to internal key WSMM roles such as…
Added 1 min ago
Project Manager - Planning, Design and Construction
Children's Healthcare of Atlanta
Brookhaven, GA
Interprets floorplans, construction documents, and design proposals to assess feasibility, compliance, and alignment with program requirements.
Added 1 min ago
OW
Office Manager
Ode with Anthropic
San Francisco, CA
- $120,000 to $150,000 USD / year
…the office keeps up with a fast-growing company, and helps lead it. As we add space, people and new locations, you'll build the systems behind it. You'll use AI to clear the busywork, so…
Added 1 min ago
V
Technical Partner Success Manager
Verneek
New York, NY
- $40,000 to $200,000 USD / year
…mission and looking for a highly qualified technical success manager to work closely with our core team, including our technology team, and act as a liaison between our technologists and…
Added 1 min ago
SH
Sterile Processing Tech II - Sterile Processing - Sharp Memorial Hospital - Day Shift - Full Time - Eligible for New Hire Incentive
Sharp HealthCare
San Diego, CA
- Full-time
Reports any malfunctions or questionable loads to the Lead Technician or Manager.
Added 1 min ago
SH
Public Resource Specialist - Sel Pay Rev Cycle Ops - Sharp Memorial Hospital - Day Shift - Full Time
Sharp HealthCare
San Diego, CA
- Full-time
…accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver…
Added 1 min ago
SN
Store Manager
Sleep Number Retail Corporation
10936, WA
- $47,000 to $58,000 USD / year
…process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their…
Added 1 min ago
UI
Implementation Lead / Program Manager
Uncountable Inc.
NY
- $110,000 to $140,000 USD / year
As an Implementation Program Manager, you own a customer's implementation from scoping to go-live, across every phase. You are the person the customer's R&D leadership looks to for the…
Added 1 min ago
Registered Nurse
Gentiva Hospice
Carthage, MO
Lead with Heart. Be the Difference. Transform End-of-Life Care.
Added 1 min ago
Education Market Lead
Swinerton Builders
Austin, TX
Able to perform all essential Senior Project Manager responsibilities
Added 1 min ago
Preconstruction Manager
Swinerton Builders
Dallas, TX
Plan and lead the preconstruction strategy meeting on the approach to the project or estimate
Added 2 mins ago
FSQA Manager
Alphia
Ogden, UT
The Quality Assurance (QA) Manager has the primary responsibility of managing and continuously improving the plant’s food safety and quality systems to ensure compliance with all corporate…
Added 2 mins ago
Store Assistant Manager
Circle K
Wiscasset, ME
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 2 mins ago
Store Assistant Manager
Circle K
San Antonio, TX
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 2 mins ago
Global Marketing Communications Manager (M/F/D)
Agilent Technologies Deutschland GmbH
Wilmington, DE
The global marketing communication manager leads a global team of talented marketing communication specialists in the design, development, and execution of global campaigns to achieve…
Added 2 mins ago
Snr. HR Generalist
Tenneco
Northville, MI
…be responsible for providing support to the Human Resources Manager on an on-going basis in a fast-paced environment. You will provide effective administration of policies, procedures,…
Added 2 mins ago
Regional Investigation Manager
Lowes
Naperville, IL
Lead in the continuous evaluation of and orchestration of Asset Protection / Investigative training sessions to include coordinating and conducting training sessions for all levels of APS…
Added 2 mins ago
BC
General Superintendent
Brinkman Construction Inc
Denver, CO
- From $155,000 USD / year
Drive safety culture and emphasize safety on all projects, coordinating with the Safety Director in the development, improvement, training, and enforcement of the Safety Program.
Added 2 mins ago
BC
General Superintendent
Brinkman Construction Inc
Fort Collins, CO
- From $155,000 USD / year
Drive safety culture and emphasize safety on all projects, coordinating with the Safety Director in the development, improvement, training, and enforcement of the Safety Program.
Added 3 mins ago
Contact Center Operations Manager
Proforce Pest Control
Boca Raton, FL
A built operation to lead with room to make it better

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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