Jobs in the United States

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Pre-Sales Solutions Consultant - EBT – Remote/ Hybrid - McLean,
Creative Information Technology, Inc.
Falls Church, VA
…solutions architect, business analyst, implementation or project manager, product owner, or account/program…
Added just now
Product Operations Manager (Consumer Data / Marketing Technology)
Clorox Services Company
Durham, NC · Oakland, CA · Pleasanton, CA · Alpharetta, GA
The Product Operations Manager (Consumer Data / Marketing Technology) turns defined product direction and requirements into coordinated, delivery-ready work and drives execution across…
Added just now
FL
Banquet Manager
Franchise Location
Norwood, MA
- $75,000 to $92,600 USD / year
Lead, coach, and develop a team of 20+ employees, including the Assistant Banquet Manager, Restaurant Supervisor, banquet servers, bartenders, and other front-of-house team members.
Added 1 min ago
Manager, Quality
Textron
Slidell, LA
The Quality Manager is responsible for establishing, implementing, and sustaining the systems, processes, and standards required to ensure product and process quality across the facility.…
Added 3 mins ago
Unit Manager - Production Services
Molson Coors
Fort Worth, TX
In the role of Unit Manager – Production Services, working in our Fort Worth Brewery, you will lead production planning, scheduling, inventory management, and distribution operations to…
Added 3 mins ago
CS
Category Manager (High Voltage)
CEI Services
Fargo, ND · Centennial, CO · Phoenix, AZ · Indianapolis, IN · Clinton, IN · Dallas, TX
- $110,000 to $160,000 USD / year
Lead supplier relationship management for your commodity, including establishing vendor scorecards, addressing and improving performance and conducting Quarterly Business Reviews with key…
Added 4 mins ago
Senior Trial Consultant
IMS Legal Strategies
Remote, United States
IMS Legal Strategies is a trusted partner to law firms and corporations worldwide, providing the expertise and technology needed to solve dispute-related challenges and protect reputations.…
Added 4 mins ago
R
Community Association Manager (Chicago, IL)
RealManage
Chicago, IL
- $80,000 to $85,000 USD / year
We are currently seeking a Community Association Manager with outstanding leadership and communication skills, a passion for delivering outstanding member and guest services, strong…
Added 6 mins ago
Manager - Project Cost Reporting Analyst
RTX Corporation
des moines, IA
RTX Enterprise Services (ES) is looking for a Digital Technologies (DT) Project Cost Reporting Analyst to become a core member of the Value Management Office (VMO). We have rebranded from…
Added 6 mins ago
Senior Product Manager, Value realization
Humana
Des Moines, IA
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 6 mins ago
CORP MGR, COMPENSATION & HRIS
FullBeauty Brands
INDIANAPOLIS, IN
Serves as lead representative and liaison between HR, Information Services, external vendors, and other stakeholders for HR database design and implementation projects.
Added 9 mins ago
A
US-Manager
Apple
Mission Viejo, CA
- $38.54 to $64.22 USD / hour
As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team…
Added 10 mins ago
Global Security Manager
Cognition
San Francisco, CA
- Counterintelligence: Build Cognition's counterintelligence program to identify and counter efforts by foreign intelligence services and competitors to gain access to our people,…
Added 10 mins ago
Facilities Technology Integration Specialist
Southern Company
Gulfport, MS
Partner with facilities project manager, designer, and maintenance specialists, as well as internal stakeholders to understand needs and translate them into practical technology solutions.
Added 10 mins ago
Assistant Restaurant Manager
sweetgreen
Irvine, CA · Orange, CA
As an Assistant Coach (Assistant General Manager), you're a hands-on leader who inspires your team while driving operational excellence. You'll mentor team members to become future leaders,…
Added 10 mins ago
Risk and Safety Manager
Hiller Plumbing, Heating, Cooling & Electrical
Nashville, TN
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes…
Added 14 mins ago
MI
Category Manager (High Voltage)
MasTec Inc
Fargo, ND · Centennial, CO · Phoenix, AZ · Indianapolis, IN · Clinton, IN · Dallas, TX
- $110,000 to $160,000 USD / year
Lead supplier relationship management for your commodity, including establishing vendor scorecards, addressing and improving performance and conducting Quarterly Business Reviews with key…
Added 14 mins ago
MP
Sr. Manager, Event Marketing & Experiences
Maverick Payments
Calabasas, CA
- $100,000 to $110,000 USD / year
About the Position: Reporting to the Director of Marketing, the Senior Manager, Event Marketing & Experiences is responsible for developing, executing and measuring Maverick Payments' event…
Added 16 mins ago
Snr. HR Generalist
Tenneco
Northville, MI
…(GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation…
Added 17 mins ago
Business Incident Response Management Project Manager
HireRight
Nashville, TN
…in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional…
Added 19 mins ago
Event Operations Manager, Shared Services
Honeywell
Atlanta, GA · Charlotte, NC
The Event Operations Manager will play a critical role in building, operationalizing, and scaling the Event Shared Services organization. This individual will serve as the operational…
Added 19 mins ago
Referral Partner Manager - Chandler, AZ
PrismHR
Duluth, GA
We are hiring an early-career Partner Development Representative - Referral Partnerships to build a nationwide pipeline of organizations that can refer VirgilHR services to their customers…
Added 21 mins ago
Maintenance Mechanic
Anchor Ingredients Co LLC
Hillsboro, ND
Work alongside Quality Assurance Manager, Plant Maintenance Engineer, and General Manager to monitor and ensure compliance with the Company’s Safety Program:
Added 22 mins ago
CH
Pharmacy Manager
CVS Health
Indian Land, SC
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 22 mins ago
Business Operations and Outreach Manager
IB
DC
Business Operations and Outreach Manager, USA

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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