Jobs in the United States

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Added just now
Relationship Banker I - Rockwall Branch
Regions
Rockwall, TX
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and…
Added just now
Relationship Banker - Team Lead - West Tampa Hillsborough
Regions
Tampa, FL
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and…
Added just now
Software Engineer - Mainframe/COBOL
Regions
Hoover, AL · Charlotte, NC · Atlanta, GA
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and…
Added 1 min ago
Manager, Marketing Operations
Natera
Remote, United States
We are seeking a Manager, Marketing Operations to build and run the systems,
Added 2 mins ago
RC
Restaurant Manager
Raising Cane's
Oakland, CA
- $24 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 2 mins ago
HR Manager – Training and Development (Clerk of Court and Comptroller)
Miami-Dade County
FL
…Reporting to the Division Director, Training and Compliance, the HR Manager – Training and Development plans, designs, delivers, and evaluates training and development programs for over…
Added 2 mins ago
AU
Security Officer Flex Varying Shifts Patrol
Allied Universal
Honolulu, HI
- $22.38 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 2 mins ago
AU
Security Officer Flex Unarmed Branch Patrol
Allied Universal
Honolulu, HI
- $20.76 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 4 mins ago
Ice Rink Client Service Manager
SPS North America
NY
…Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability,…
Added 4 mins ago
Associate Director, Regulatory Affairs - In Vitro Diagnostics and Digital Health
Regeneron Pharmaceuticals, Inc (USA)
Remote, United States
…performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and…
Added 6 mins ago
Sr Director Product Management - Provider Experience & Solutions
Dexcom
San Diego
…primary care, broader Type 2 populations, and new models of technology-enabled care. That shift changes what providers need from us. Specialists want depth and precision. Primary care…
Added 6 mins ago
Data Scientist 2
Dexcom
San Diego
· You enjoy the challenge of adapting and growing along with the quickly changing medical device and technology field
Added 6 mins ago
Manager Purchasing
Dexcom
Mesa
You will report to the Sr Manager Planning and provide strategic leadership for the Purchasing organization.
Added 11 mins ago
AU
Security Officer Flex Patrol Driver
Allied Universal
Irvine, CA
- $20.86 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 14 mins ago
Public Benefit Supervisor
Ensemble RCM LLC
West Reading, PA
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end…
Added 15 mins ago
Public Benefit Supervisor
Ensemble RCM LLC
Oklahoma City, OK · OU Health, OK
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end…
Added 15 mins ago
Business Excellence Program Manager
Ensemble
Remote, United States
…growth through flexible but structured best practices. As the Program Manager of Business Excellence, you will play a pivotal role in driving organizational change, fostering a culture of…
Added 15 mins ago
Scheduling Specialist
KLAMATH YOUTH DEVELOPMENT CENTER
Klamath Falls, OR
Other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.
Added 16 mins ago
Client Experience Associate - Birmingham South Market
PNC Bank NA
AL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 16 mins ago
Branch Manager
PNC Bank NA
Holly Springs, NC
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail banking organization, you will be based in Holly Springs,…
Added 16 mins ago
Software Engineer- AI Agents / Generative AI
PNC Bank NA
Strongsville, OH
…the company’s success. As a Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland,…
Added 16 mins ago
Branch Manager
PNC Bank NA
FL
…opportunity to contribute to the company’s success. As a Branch Manager III (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC North…
Added 16 mins ago
Teller
PNC Bank NA
Myrtle Beach, SC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 16 mins ago
Personal Banker
PNC Bank NA
PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 16 mins ago
SO
Administrative Assistant 5
State of Louisiana
Baton Rouge, LA
- $18.04 to $35.4 USD / hour
…HR offices and more than 37,000 employees through three core program…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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