Support Engineer IIExt AMZ9675564

MULTIPLE POSITIONS AVAILABLEEmployer: AMAZON.COM SERVICES LLCOffered Position: Support Engineer II-ExtJob Location: New York, New YorkJob Number: AMZ9675564 Position Responsibilities:Own and resolve customer raised product related usage challenges and defects. Design and build proactively identified tools and mechanisms. Provide advanced and proactive support by utilizing deep technical expertise and advanced problem-solving for critical programmatic advertising ecosystem via specialized technical solutions to our customers. Automate standard procedures through scripting and data APIs to analyze high-volume transaction data, Develop standard operating procedures (SOPs) and internal dashboards to scale service quality. Serve as an escalation point, owning resolution of the most complex, cross organizational issues.Position Requirements:Bachelors degree or foreign equivalent degree in Information Technology, Computer Science, Engineering, or a related field and three years of experience in the job offered, as a Support Engineer, or a related occupation. Must have one year of experience in the following skill(s): (1) experience in demand or supply-side programmatic advertising; (2) experience with Amazon Quicksight and Tableau business intelligence and analytics tools; (3) experience with scripting and programming in languages including Python, JS, Type Script or Java; (4) working with diverse data formats to extract and analyze information including JSON and log files; and (5) creating technical troubleshooting documentation and standard operating procedure (SOP) documents.Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Gender / Disability / Veteran / Gender Identity / Sexual Orientation.40 hours / week, 8:00am-5:00pm, Salary Range: $150,550/year to $183,900/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:https://www.aboutamazon.com/workplace/employee-benefits. Apply online search using Job Number: www.amazon.jobs.