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Amazon.com Services LLC

Sr Technical Program Manager, Product Knowledge

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

The Product Knowledge Team builds the foundation that powers Amazon's shopping experiences worldwide. We develop standardized, semantically rich product knowledge - increasingly powered by AI/ML-driven automation and classification - that drives customer discovery, selling partner success, and internal data enrichment across the world's largest ecommerce catalog. As part of the broader Amazon Selection and Catalog Systems (ASCS) organization, our vision is to (1) unblock ingestion at scale so external and complex selection enters the catalog without funnel loss, (2) ensure accurate product identity and categorization through the ingestion and fulfillment pipelines - leveraging AI/ML models to automate classification and improve accuracy at scale, and (3) operate as the reliable knowledge partner for Retail Stores operations across the categorization and fulfillment path.

Key job responsibilities Own end-to-end program delivery for selection ingestion and categorization initiatives - from strategy definition and requirements gathering through technical design, implementation, launch, and post-launch measurement of business impact, including programs that leverage AI/ML to automate and scale product knowledge operations

Drive cross-functional collaboration between engineering, ontology, applied science, fulfillment, and business teams across the ingestion stack - aligning priorities, resolving dependencies, and ensuring teams deliver cohesively against shared milestones

Provide regular updates to senior leadership on program status, risks, and impact - including written narratives, business reviews, and executive briefings that connect technical progress to business outcomes

Influence product roadmaps using data-driven frameworks - leveraging catalog health metrics, ingestion funnel data, categorization accuracy signals, and AI/ML model performance insights to prioritize the highest-impact initiatives

Identify and remove blockers to help teams move quickly - proactively surfacing risks, escalating cross-team dependencies, and driving resolution so programs stay on track

Improve how we track goals, status, and business metrics - building mechanisms, dashboards, and reporting cadences that give the team and leadership clear visibility into progress, outcomes, and AI model effectiveness

Mentor peers and evangelize product knowledge and categorization solutions across Amazon - sharing best practices, driving adoption of scalable approaches, and raising the bar on program management within the organization

A day in the life As a Senior Technical Program Manager (TPM) on our team, you'll lead programs that directly impact how selection enters and is categorized in Amazon's catalog. You'll collaborate with Ontology Managers, Software Development Managers, knowledge builders, and partner teams across the ingestion and fulfillment stack to deliver solutions that unblock selection at scale. You'll also build strategic partnerships across Amazon - working with retail businesses, operations, listing partners, and fulfillment teams to translate business needs into technical solutions that keep the catalog accurate and complete. Basic qualifications

7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience developing and executing/delivering product and technical roadmaps
Experience building and evaluating system-level technical design Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience in software development
Experience in e-commerce product listing & catalog

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

Product knowledge
ML
Requirements gathering
Program management
Software development
Project management
Recruitment
Mental health

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