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Customer Service Senior Manager
Menzies
Denver, CO
- $105,000 USD / year
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6…
Added just now
HR Business Partner, U.S. Medical Device Services
Eurofins
Maryland Heights, MO
Serves as the primary Human Resources Business Partner and leader supporting the Medical Device Services (MDS) Division, acting as a strategic advisor to business leaders while providing…
Added 1 min ago
General Production 1 PT - 2nd Shift
MRS GERRYS KITCHEN LLC
Albert Lea, MN
Growth & Leadership Development – Training, mentorship, and personal growth opportunities
Added 1 min ago
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Kipling: Assistant Store Manager- Woodbury
VF
United States
- $24 to $36 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 1 min ago
Altra: Footwear Developer II
VF Outdoor, LLC
United States
…standards, partnering closely with the US Commercialization Manager and VF Asia Development and Commercialization…
Added 1 min ago
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Vans: Assistant Manager - Salt Lake City
VF
United States
- $20 to $30 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 1 min ago
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Vans: Store Manager - Orange Park Mall
VF
United States
- $29.2 to $43.8 USD / hour
As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. This…
Added 2 mins ago
Claims Specialist, Fine Art & Specie
AXA
EXTON · HARTFORD · NEW YORK
…claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with…
Added 2 mins ago
Digital Product Manager
Five Guys
Alexandria, VA
The Digital Product Manager plans and delivers platform integrations that support the digital customer experience. This position manages the integration roadmap and coordinates vendor…
Added 2 mins ago
OC
Wholesale Account Manager - New Jersey
our company
Remote, United States
- $65,000 to $75,000 USD / year
Ascend Wellness Holdings (AWH) is looking for a Wholesale Account Manager (NJ) to grow and support our wholesale business across New Jersey. In this role, you'll manage a portfolio of…
Added 2 mins ago
Retail Assistant Manager
Bob's Discount Furniture LLC
Hyattsville, MD
Join Bob’s Discount Furniture as a Retail Assistant Manager and help drive operational excellence and exceptional customer experiences in a fun, fast-paced retail environment. This role…
Added 3 mins ago
Retail Assistant Manager
Bob's Discount Furniture LLC
White Marsh, MD
Join Bob’s Discount Furniture as a Retail Assistant Manager and help drive operational excellence and exceptional customer experiences in a fun, fast-paced retail environment. This role…
Added 3 mins ago
Partner Marketing Specialist, Reseller
PDQ
Remote, United States
PDQ's channel motion is a growth priority, and the foundation of our partner program is in place. As Partner Marketing Specialist, you'll help scale it. You'll report to the Manager,…
Added 3 mins ago
Nurse Manager, Inpatient Med Surg
SEM Southeastern Regional Medical Center
Newnan, GA
Nurse Manager, Inpatient Med SurgAbout City of Hope,
Added 3 mins ago
Nurse Manager, ICU and IMCU
SEM Southeastern Regional Medical Center
Newnan, GA
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Added 3 mins ago
Regional Manager Colleague Relations
Trinity Health Corporation
United States
Supports the development, implementation, and standardization of system-wide colleague relations strategy, policies, processes and programs throughout the Regional Health Ministries (RHM).…
Added 3 mins ago
Manager/Director of Strategic Finance
Attain
Chicago, IL
We're hiring a Manager/Director of Strategic Finance to lead our most important financial and operational initiatives. You'll partner closely with the VP of Strategic Finance and executive…
Added 3 mins ago
CE
Senior Manager Performance Marketing
C2 Education
Johns Creek, GA
- $135,000 to $148,000 USD / year
The Senior Manager, Performance Marketing is a hands-on growth marketer responsible for operating and continuously improving C2 Education’s customer acquisition engine.
Added 3 mins ago
RC
Senior Management Analyst- Toll Technology
Riverside County Transportation Commission
Riverside, CA
- $9,923 to $13,397 USD / month
Under general supervision, this position provides support to the Toll Program through toll system procurement, development and deployment, contract management and oversight of toll system…
Added 3 mins ago
AS
Director of Front Office - Limelight Mammoth - Housing & Relocation Available
Aspen Skiing Company
Mammoth Lakes, CA
- $80,000 to $100,000 USD / year
Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
Added 3 mins ago
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Sales & Service Lead
Golf Ranch
Grand Prairie, TX
- $18 to $21 USD / hour
Part-time | Grand Prairie, TX | $18 - $21 per hour | Reporting to General Manager
Added 4 mins ago
Survey Field Tech
Alta E&I
Tempe, AZ
We’re proud to be a trusted partner to some of the nation’s largest corporations, developers, and public agencies - helping to build the future, while also protecting it through…
Added 4 mins ago
GDL Lab Engineering Manager
Texas Instruments
Dallas, TX
TI is looking for a visionary Lab Engineering Manager to lead a high-impact, multi-vector engineering organization. This is not a traditional lab management role; you will be the technical…
Added 4 mins ago
Financial Services Business Development Manager
Manpower
Dallas, TX
The Business Development Manager is responsible for building and managing a portfolio of clients and prospects. Partner with new and existing clients to provide professional resourcing and…
Added 4 mins ago
Commercial Sales Manager
AutoZone
Amarillo, TX
As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to business (B2B) growth strategy, championing customer relationships and leading a…

Amazon.com Services LLC

Sr. Technical Program Manager, Ads-Full-Funnel Agentic Intell

Seattle, WA, United States
New York, NY, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Amazon Advertising is looking for a Senior Technical Program Manager to drive delivery of Ads Agent internal, the AI agent that helps Amazon Ads support, sales, and operations teams resolve advertiser issues faster and with higher quality. You will own the program that takes the agent from pilot to scale. That means coordinating the many science, engineering, and partner teams that build its skills, tools, and evaluations, and making sure each release measurably improves resolution quality and adoption. Your program will directly affect S-Team goals for customer experience and support efficiency.

Key job responsibilities -Own end to end program delivery for Ads Agent internal, from planning through launch and ramp. This includes phased rollouts across support teams and moving from closed to open beta. -Drive cross-team execution across FAIM and the partner teams that build individual skills, tools, and data integrations. Manage dependencies, surface risks early, and escalate with clear options and trade-offs. -Run the operating rhythm for the program: weekly status, goal tracking, and VP-level touchbases. Report on adoption, resolution quality, and efficiency metrics against committed targets. -Define and enforce launch readiness. Set the bar for evaluation coverage, quality gates, and go/no-go criteria, and work with science and product to close gaps before each release. -Build the mechanisms that make the agent measurably better over time alongside Ads Nova model team in FAIM. This includes the eval cadence, advertiser-issue and support-case feedback loops, and the process for turning failure analysis into prioritized fixes. -Partner with product to turn roadmap priorities into executable plans with clear milestones, owners, and resourcing. Keep the roadmap, architecture decisions, and delivery dates aligned. -Work with support operations, legal, and policy stakeholders on rollout, change management, and training, so frontline teams adopt the agent and trust it. -Contribute to technical discussions on architecture, tooling, and platform decisions, and help the team make decisions faster with less rework. -Write clearly for senior audiences, including program updates, risk reviews, and narrative documents such as OP1 inputs and PRFAQs. Basic qualifications

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 163,600.00 - 221,300.00 USD annually USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually

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Skills

Google Ads
Customer experience
Program management
Software development
Project management
Recruitment
Mental health

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