Ever wonder how robots see the world? At Amazon Robotics, we're building the next generation of robotic vision systems that power perception, navigation, and manipulation across Amazon's fulfillment network. We need someone who can be the voice of the customer and turn real-world application challenges into products that work.
As a Sr. Systems Application Engineer on the Matrix team, you will be the go-to technical partner for our customers, deeply understanding how they use our sensor and compute products in the field. You'll gather requirements, shape product direction, and make sure what we build actually solves the problems that matter. You won't do this alone. You'll work side by side with our Senior Technical Lead and Product Manager, forming the core trio that drives our product from concept to delivery.
What you'll do:
Lead customer engagements to uncover needs and translate them into clear, actionable requirements Own the requirements lifecycle from discovery through specification and acceptance criteria Inform product roadmap decisions with real customer insights and competitive intelligence Bridge the gap between customers and engineering teams across hardware, firmware, software, and optics Benchmark competing technologies and deliver recommendations that shape investment decisions Mentor engineers on how to think about applications, customers, and requirements
What makes this role unique:
You sit at the intersection of customers, product, and engineering, giving you outsized influence on what we build and why You'll work on cutting edge robotic vision systems used at massive scale You'll have the autonomy to shape how we engage with customers and define our products
You'll be part of a collaborative team that values curiosity, ownership, and getting things right for the customer If you love solving real problems for real users and want to help define the future of robotic perception, we'd love to hear from you.
Key job responsibilities
- Lead customer engagements to discover application needs and translate them into clear, actionable system requirements and acceptance criteria
- Own the requirements lifecycle from discovery through specification, traceability, and validation across sensing and compute domains
- Partner with the Senior Technical Lead and Product Manager to inform product roadmap priorities using customer insights and competitive intelligence
- Define application-level system requirements spanning sensor, compute, and software integration
- Conduct technology benchmarking and competitive analysis to deliver build vs buy recommendations
- Drive cross-functional alignment across hardware, firmware, optical, electrical, software, and manufacturing teams
- Mentor engineers on requirements engineering, customer engagement, and application-level thinking
A day in the life Your primary focus is being the technical bridge between our customers and engineering teams. Most mornings you'll sync with the technical leads to align on priorities, then spend time with customers running discovery sessions and gathering requirements. Afternoons shift to documenting specifications, benchmarking competitor solutions, and working with engineers across optics, firmware, and software to make sure everyone understands what we're building and why. Beyond the day to day, you'll also shape product direction, mentor teammates, and occasionally travel for on-site application assessments. No two days look the same, and that's what makes it exciting.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Basic qualifications
- Bachelor's degree in engineering, physics, or equivalent
- 8+ years of experience in systems engineering, application engineering, technical product management, or related customer-facing technical roles
- Experience leading customer-facing technical engagements and translating ambiguous needs into documented engineering requirements
- Experience owning the requirements lifecycle from discovery through specification, acceptance criteria, and validation
- Understanding of sensor technologies (imaging, depth sensing, LiDAR, ToF, or similar) and familiarity with edge compute architectures
- Experience working with cross-functional engineering teams (hardware, firmware, software, optical, mechanical) and influencing without authority Preferred qualifications
- Master's degree or above in engineering, physics, or equivalent
- Experience in technical product management, program management or engineering
- Experience mentoring or training the engineering community on complex technical issues
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- 8+ years of working with external suppliers experience
- Background in mobile robotics applications such as navigation, manipulation, or perception
- Experience with requirements management tools such as Jama, DOORS, or equivalent
- Familiarity with product lifecycle management processes and tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 151,200.00 - 204,600.00 USD annually USA, MA, Westboro - 151,200.00 - 204,600.00 USD annually
