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Supervisor, Manufacturing Process Engineering
Patheon Pharmaceuticals Inc
Cincinnati, OH
As a Supervisor of Manufacturing Process Engineering at Thermo Fisher Scientific, you will optimize production processes, implement new technologies, and drive continuous improvement…
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Lab & Integration Lead
Anduril Industries
Costa Mesa, CA
Allocate hardware to rigs. Own the LRU allocation plan, assigning engineering, qualification and flight LRUs to each rig, agreed with the avionics and mission systems teams, and keep it…
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Lab & Integration Engineer
Anduril Industries
Costa Mesa, CA
3+ years of hands-on engineering in SIL, HIL, iron bird, avionics integration lab or flight-hardware integration and test for aircraft, missiles, space systems or comparable complex systems.
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Outside Sales Representative
GPAC
Huntsville, AL
Develop a deep working knowledge of PEMB systems, design options, engineering specs, and customization
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Outside Sales Representative
GPAC
Mobile, AL
Develop a deep working knowledge of PEMB systems, design options, engineering specs, and customization
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Civil Design Engineer
GPAC
Charleston, SC
- $85,000 to $95,000 USD / year
A well-established, reputable, and growing engineering and land planning firm, is looking for a Civil Engineer. We work hard to ensure that our projects are planned, designed & managed to…
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Outside Sales Representative
GPAC
Jacksonville, FL
Develop a deep working knowledge of PEMB systems, design options, engineering specs, and customization
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CO
Engineering Manager - Traffic
City of Upland
Upland, CA
- $68.29 to $87.15 USD / hour
For more details, view the complete job description: Engineering Manager
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Civil Design Engineer
GPAC
Charleston, SC
- $85,000 to $95,000 USD / year
A well-established, reputable, and growing engineering and land planning firm, is looking for a Civil Engineer. We work hard to ensure that our projects are planned, designed & managed to…
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Outside Sales Representative
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Tampa, FL
Develop a deep working knowledge of PEMB systems, design options, engineering specs, and customization
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Senior Electrical Physical Designer 1 -- Energy & Industrial
Sargent & Lundy
Clayton, MO
…modification, and/or upgrade of new and existing power plant electrical…
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Senior Mechanical Designer 1 -- Energy & Industrial
Sargent & Lundy
Clayton, MO
…will offer you the opportunity to work with multi-disciplined engineering and design project teams in developing mechanical physical layout drawings in a 3-D…
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Quality Intern - Construction (Kansas City)
Burns & McDonnell
Kansas City, MO
Our Engineering Interns are responsible for performing tasks requiring the application of standard engineering techniques and procedures. This includes standard design of engineering…
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Electrical Engineering Intern (Kansas City)
Burns & McDonnell
Kansas City, MO
Our Engineering Interns are responsible for performing tasks requiring the application of standard engineering techniques and procedures. This includes standard design of engineering…
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Civil Engineering Intern (Kansas City)
Burns & McDonnell
Kansas City, MO
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Project Controls Intern - Construction (Kansas City)
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Safety & Health Intern - Construction (Kansas City)
Burns & McDonnell
Kansas City, MO
Our Engineering Interns are responsible for performing tasks requiring the application of standard engineering techniques and procedures. This includes standard design of engineering…
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Structural Engineering Intern (Kansas City)
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Kansas City, MO
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Consultant - Utility Finance & Rates - 1898 & Co.
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Kansas City, MO
+ Bachelor's degree in engineering, business, finance, accounting or related degree from an accredited program and 3 years of experience in related industry required.
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Computer Aided Drafting & Design (CAD) Intern (Kansas City)
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Kansas City, MO
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Sr. FPGA Developer (REMOTE)
Fairwinds Technologies, L
Cocoa Beach, FL · Wilmington, DE · Middletown, DE · Aberdeen Proving Ground, MD · Tampa, FL · Herndon, VA
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Client Leader, K-12 Education
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Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)
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Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)

Amazon.com Services LLC

Sr Software Development Engineer, Amazon Connect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect Customer is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect Customer is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect Customer, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect Customer leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, “Amazon Connect Customer is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.”

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Software development
AWS
Amazon Kinesis
Computer science
Recruitment
Mental health

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