Jobs in the United States

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Added 1 min ago
Transportation Program Manager
HDR
Irvine, CA · Los Angeles, CA · Long Beach, CA
A minimum of five (5) years of program management experience as a Project Manager or Project Controls Manager for the delivery of one or more programs, each with a capital value of $200…
Added 1 min ago
EDGE, Information Technology Rotational Program
Rockwell Automation (USA)
Milwaukee, WI
By participating in this rotational program, you will complete four six-month project assignments designed to build your knowledge of Rockwell Automation products, processes, and technical…
Added 1 min ago
P
Customer Project Manager, Imaging Systems/Construction (Seattle / Western Washington)
Philips
Remote, United States
- $83,363 to $157,248 USD / year
Customer Project Manager, Imaging Systems/Construction (Seattle/Western WA)
Added 2 mins ago
SO
IT Business Analyst II
State of South Carolina
Columbia, SC
- $53,142 to $90,372 USD / year
Under general supervision of the Operational Research and Development Manager, this position will serve as a business resource for internal stakeholders in the evaluation and development of…
Added 3 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford
Dearborn, MI · Glendale, KY · Dearborn · Glendale
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 4 mins ago
Senior Program Manager (On Site)
GD Information Technology, Inc.
United States
…faster decisions, and stronger mission protection. As the Senior Program Manager you’ll oversee complex programs that drive impactful mission outcomes for our…
Added 6 mins ago
Planning Program Manager 2
Arizona Department of Administration
AZ
…coordination, Federal reporting, Information production, and technical support within the Data and Information Group. The position is also responsible for the management of geospatial data…
Added 6 mins ago
Senior Automation & Data Partner
Summit Line Construction, Inc.
Provo, UT
Serve as a technical partner to operations and corporate teams, including finance, safety, fleet, People Team, and project management; translate business questions into clear solution…
Added 6 mins ago
Senior Automation & Data Partner
Summit Line Construction, Inc.
Heber City, UT
Serve as a technical partner to operations and corporate teams, including finance, safety, fleet, People Team, and project management; translate business questions into clear solution…
Added 6 mins ago
Rigging Trainer
Bechtel
New Albany, OH
In this role, you will provide project field engineering specialization and expertise with work planning and packaging, material management, quantity verification and validation, safety and…
Added 7 mins ago
V
District Sales Manager- Dallas
Viega
Dallas - Fort Worth TX, TX
- $80,000 to $110,000 USD / year
…sales organization; discovery, development and realization of Project Opportunities in own Sales District as well as soliciting new customers/contractors to increase demand for products;…
Added 9 mins ago
Marketing Planning Manager - Deposits
TD Bank, N.A.
NY · Wilmington, DE · Mount Laurel, NJ · Portland, ME
…comprehensive understanding of how the business operates to solve technical, operational, and business problems. You also have experience analyzing campaign results to inform future…
Added 9 mins ago
Head - Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD Securities (USA) LLC
NY
…operates portfolio governance and controls; and leads senior program and project management talent. The current portfolio scale is approximately $235 million for 2026, with a similar level…
Added 12 mins ago
Project Manager - Mechanical Self-perform
Sundt
Tempe, AZ · Phoenix, AZ
…estimating phase to the field. This transition shall include project review meetings, which encompass a review of contract requirements, general conditions, schedules, budgets,…
Added 15 mins ago
Energy Management and Control Services, Inc. - Construction Technician
Energy Management and Control Services, Inc.
Cranston, RI
Track work progress and communicate daily with the EMC Services Project Manager / Project Engineer as required to provide updates of job.
Added 17 mins ago
Advanced Mechanical Design Engineer
Aerospace
Phoenix, AZ
…product performance. You will report directly to our Engineering Manager and you’ll work out of our Phoenix, AZ location on a Hybrid work…
Added 17 mins ago
Internal Information Manager
Global Support and Development
Charlotte, NC
Ability to manage program databases and technical streams to oversee analyst output and ensure data quality;
Added 18 mins ago
Project Manager
TOMARCO CONTRACTOR SPECIALTIES LLP
Las Vegas, NV
We are seeking an experienced Project Manager within the construction sector. The successful candidate will have a minimum of 6 years of project management experience, demonstrating strong…
Added 18 mins ago
CO
Project Manager (Capital Delivery Services)
City of Austin
United States
- $89,880 to $115,100 USD / year
…to include, but not limited to, gathering and defining the project requirements; obtains staffing requirements; and forms projected…
Added 19 mins ago
Supplier Sourcing Program Manager 3, Fiber and Optics
Oracle
Nashville, TN · Austin, TX
Oracle is seeking a Supplier Sourcing Program Manager to manage assigned suppliers and sourcing programs for data center fiber connectivity products and optical transceivers. This role…
Added 19 mins ago
Supplier Sourcing Program Manager 3, Fiber and Optics
Oracle
Nashville, TN
Oracle is seeking a Supplier Sourcing Program Manager to manage assigned suppliers and sourcing programs for data center fiber connectivity products and optical transceivers. This role…
Added 20 mins ago
Manager, Strategic Writing
Robin Hood Foundation
New York, NY
The Manager, Strategic Writing position will help translate Robin Hood’s programmatic expertise, research, and grantmaking into clear, compelling written narratives for a range of internal…
Added 21 mins ago
TO
Public Works Director
Town of Zebulon
Zebulon, NC
- $116,484 to $174,726 USD / year
The Town is seeking a Public Works Director who understands that technical competence is the foundation, but executive leadership is the expectation. The successful candidate will…
Added 23 mins ago
General Superintendent
IES Communications
Sunland Park, NM
…fiber. Job Summary: The General Superintendent is the overall manager on a large and/or complex project. The General Superintendent ensures that all contracted work is developed,…
Added 24 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Global
Dearborn, MI · Glendale, KY
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…

Amazon.com Services LLC

Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery

Austin, TX, United States
Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Aug 11, 2026

Original job description

Join the Global Workforce Management (GWM) team as a Sr. Program Manager where you will shape how Amazon plans and optimizes workforce operations across global field teams.

The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Program Manager in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.

In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness.

In this role you understand, utilize and share program-management best practices to:

Own delivery of cross organization initiatives,
Assist in developing and leading organization roadmaps,
Drive efficiency in processes,
Deliver on goals.

As a Sr. Program Manager, you will:

Partner with strong technical leaders to drive the long-term vision of the organization,
Understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions,
Streamline and/or eliminate excess process
Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction,
Demonstrate good judgment in how and when to escalate,
Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility,
Ensure your programs stay aligned with organizational objectives and goals,
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order,
Write effective narratives, program updates, and present them effectively to stakeholders and leadership,
Create plans that have clear, measurable success criteria and return on investment,
Oversee the gap between teams, processes, and systems,
Solve ambiguous problems and proactively identify and mitigate risks,
Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement This Sr Program Manager will use leadership skills to facilitate and guide the application of Lean Six Sigma & other quality methods across an organization. This leader will be a change agent and influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities

Problem Management
Own the in-take processes
Organize existing/new projects and programs
Drive adoption, compliance, and customer satisfaction
Create, communicate, and update stakeholders on progress
Write effective narratives, roadmaps, and plans
Delivery of programs, projects, and tasks within scope and on time
Collaborate with business leaders at all levels to build and manage a large scale program
Establish a comprehensive set of metrics to measure the impact of our programs
Drive cross-functional strategic initiatives to continuously improve the customer experience
Work-cross functionally to identify and build best practices and process improvements
Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

[i]This role may include 5% travel, domestic and international, dependent upon business need.

This role is open to other physical locations.

A day in the life

Lead and support high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
Drive continuous improvement mechanisms to prioritize and execute discovery opportunities
Identify and capture KPIs to measure process quality and productivity, providing meaningful feedback to the technology and business teams, and identify opportunities for process improvement
Champion Standard Work based on Lean principles and dive deep to understand variations
Raise field teams’ ability to develop and execute daily, weekly, and monthly action plans that positively impact quality and customer experience
Lead and support process improvement projects at the network level that may have a global impact
Maintain strong relationships with key partners and stakeholders across the organization

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team The Global Workforce Management (GWM) team is dedicated to developing and maintaining unified, data-driven approaches that predict demand volume and staffing scenarios for Operations Technology Solutions across global regions. The team's work directly supports strategic planning and operational decisions that impact Amazon's fulfillment network worldwide.

The team culture emphasizes collaboration, data-driven decision making, and continuous improvement. Team members work across time zones and organizational boundaries to deliver solutions that scale globally. The environment encourages innovation in process optimization and values technical program managers who can bridge the gap between complex technical systems and business objectives. The team supports professional growth through exposure to diverse technical challenges and opportunities to influence organizational strategy. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business writing skills, experience with MBRs, QBRs, one pagers and all Amazon Business writing documentation Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Forecasting
Documentation
Program management
Process improvement
Leadership
Lean manufacturing
Strategic planning
Collaboration
Decision making
Project management
Adult education
Recruitment
Mental health

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