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Added 1 min ago
Account Manager
EMCOR Facilities Services, Inc.
Remote, United States
This position is accountable for the overall financial performance (P&L) and senior level customer relationship of assigned accounts. This includes, but is not limited to,…
Added 8 mins ago
MI
Senior Finance Manager
Moog Inc
Buffalo, NY
- $140,000 to $170,000 USD / year
Onsite – Buffalo, NYMoog Industrial Group is seeking a Senior Finance Manager in an onsite role in East Aurora, New York.
Added 9 mins ago
Supply Chain - Procurement Category Management and Sourcing - Sr Manager
EY
Las Vegas, NV · Detroit, MI · Oklahoma City, OK · Memphis, TN · Cleveland, OH · Louisville, KY · Southfield, MI · Miami, FL · Salt Lake City, UT · Minneapolis, MN · Hartford, CT · Orlando, FL · Denver, CO · Atlanta, GA · Rochester, NY · Pittsburgh, PA · Tampa, FL · Providence, RI · San Diego, CA · Dallas, TX · McLean, VA · Raleigh, NC · Charleston, WV · Boca Raton, FL · Chicago, IL · Stamford, CT · Portland, OR · Nashville, TN · Los Angeles, CA · New Brunswick, NJ · Milwaukee, WI · Alpharetta, GA · Seattle, WA · Baton Rouge, LA · Austin, TX · Arlington, VA · Westlake Village, CA · Richmond, VA · San Antonio, TX · Philadelphia, PA · Phoenix, AZ · Grand Rapids, MI · Sacramento, CA · Chantilly, VA · Tulsa, OK · Indianapolis, IN · San Jose, CA · Buffalo, NY · Irvine, CA · Cincinnati, OH · Iselin, NJ · Tucson, AZ · Kansas City, MO · Jericho, NY · Toledo, OH · Hoboken, NJ · New Orleans, LA · Fort Worth, TX · Grandview Heights, OH · Baltimore, MD · Greenville, SC · Charlotte, NC · San Francisco, CA · San Mateo, CA · Jacksonville, FL · Tallahassee, FL · Houston, TX · Secaucus, NJ · Wichita, KS · Washington, DC · Rogers, AR · Chattanooga, TN · Albany, NY · St. Louis, MO · New York, NY · Palo Alto, CA · Huntsville, AL · Akron, OH · Birmingham, AL · Des Moines, IA · Boston, MA
EY’s Supply Chain and Operations practice is seeking a Senior Manager to help clients unlock measurable value through procurement category management, strategic sourcing and cost…
Added 22 mins ago
A
Manager, Cash & Liquidity
Allegiant
Las Vegas, NV
- $80,000 to $100,000 USD / year
The Manager, Cash & Liquidity plays a central role in the company’s cash forecasting, liquidity management, investment oversight and reporting, and banking relationships. This…
Added 22 mins ago
Senior Manager, Emissions Compliance Strategy
Toyota
Plano, TX
Toyota's Portfolio & Compliance Strategy Department is looking for a passionate and highly motivated Senior Manager for the Compliance Strategy group.
Added 24 mins ago
Vice President, Client Services Go-to-Market Services North America
Visa U.S.A. Inc.
Foster City, CA · Denver, CO · Ashburn, VA · Atlanta, GA
Serve as the senior NA escalation point for critical operational issues affecting multiple clients or strategic accounts. Represent Client Services on NA crisis-management forums.
Added 24 mins ago
Director of Admin Experiences
Visa U.S.A. Inc.
Foster City, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 33 mins ago
Senior Technical Program Manager, GDCO Central Intelligence and Analytics Team
Amazon Data Services, Inc.
Seattle, WA
We're looking for a Senior Technical Product/Program Manager to own a portfolio of these business-facing products and programs end to end: shaping what each one should do and for whom,…
Added 34 mins ago
LO
Director of Operational Excellence & Strategy
LEAP of California
Remote, United States
- $160,000 to $185,000 USD / year
The Director of Operational Excellence & Strategy is a senior operational leader who partners directly with the CEO to translate organizational priorities into coordinated plans, reliable…
Added 50 mins ago
EA
Manager / Senior Manager, Financial Planning & Analysis
Endeavor Air
Minneapolis, MN
- $110,000 USD / year
The Manager or Senior Manager, Financial Planning & Analysis leads the day-to-day activities, development, and management of the Endeavor FP&A team, acting as a dynamic, high-performing…
Added 1 hour ago
Senior EHR Business Analyst
3Core Systems, Inc
Oklahoma City, OK
assigned Project Manager and collaborate with program, clinical, operational,
Added 1 hour ago
Process Lead Supply Planning Reliability
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Titusville, NJ
Reports To: Senior Manager, Global Operational Planning Process Standards & Improvement
Added 1 hour ago
Manager, Strat, Performance & Policies
DePuy Synthes Products Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raynham, MA
The Manager, Strategy, Performance & Policies plays a key role in supporting the Procurement function’s strategy execution by driving performance management, policy development, and…
Added 1 hour ago
Sr. Energy Tech Program Manager
Amazon Data Services, Inc.
Seattle, WA
Lead the development of metrics to ensure the most impactful delivery goals are formulated to meet program goals, including defining KPI's/SLA's used to drive high impact business decisions…
Added 1 hour ago
Director, Sales Strategy & Operations
PagerDuty
Atlanta, GA
PagerDuty is seeking a Director, Sales & Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership.…
Added 1 hour ago
Senior Manager, Project Management
Capital One
Richmond, VA · McLean, VA
As a Senior Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver…
Added 1 hour ago
Manager, Project Management - Partnerships Ops & Well Managed Team
Capital One
Richmond, VA · McLean, VA · Chicago, IL
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be…
Added 1 hour ago
BTIG: Investment Banking, Business Manager, Associate
BTIG, LLC
NY
BTIG seeks an Investment Banking Business Manager in our New York office. This individual will partner with senior bankers and key stakeholders (Finance, Legal/Compliance, Operations,…
Added 1 hour ago
Lead, Business Development - Analytics
L3Harris
Palm Bay, FL
The Lead, BD Analytics will work directly with the Senior Manager, BD Operations in the Space and Mission Systems (SMS) Segment, Airborne Solutions (ASL) Sector. The individual will be…
Added 2 hours ago
Senior Manager, Product FP&A
Zoom Communications, Inc.
Remote, United States
As Senior Manager, Product FP&A, you serve as the financial backbone of Zoom’s product portfolio, partnering directly with Product General Managers and senior leadership to shape how the…
Added 2 hours ago
Sr Manager Enterprise Strategy
CVS Shared Services Resources LLC
Remote, United States
As a Senior Manager on the Enterprise Strategy team, you will help shape the strategy for our Aetna business, with a particular focus on member experience, strategic initiatives, and…
Added 2 hours ago
Sr. Manager, Value Stream Leader-Surgical Energy/Pre-Identified Candidate
Ethicon Endo Surgery Inc Legal Entity
Cincinnati, OH · Cornelia, GA
…priorities. Assignments may evolve as portfolio needs change. The Senior Manager will lead through influence in a complex, global matrix and will balance growth, quality, service, cost,…
Added 2 hours ago
Senior Manager - Business Consultant (Medicare Sales)
Aetna Resources, LLC
Hartford, CT
We are seeking a Senior Manager of Business Consulting to serve as a strategic advisor and delivery leader supporting our Medicare sales organization. You will bridge the gap between data…
Added 2 hours ago
Senior Manager of Project Finance
OneEnergy Renewables
Madison, WI · Portland, OR · Boulder, CO · Seattle, WA
As Senior Manager, Project Finance, you will lead the financings that turn our development pipeline into operating solar and storage assets: construction and warehouse debt, term debt and…
Added 2 hours ago
S
Product Management Intern (Summer 2027)
Snowflake
Menlo Park, CA
- $60 to $70 USD / hour
- High level of access to supervisors (manager and mentor), detailed direction without micromanagement, feedback throughout your internship, and a final evaluation

Amazon.com Services LLC

Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery

Austin, TX, United States
Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Aug 11, 2026

Original job description

Join the Global Workforce Management (GWM) team as a Sr. Program Manager where you will shape how Amazon plans and optimizes workforce operations across global field teams.

The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Program Manager in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.

In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness.

In this role you understand, utilize and share program-management best practices to:

Own delivery of cross organization initiatives,
Assist in developing and leading organization roadmaps,
Drive efficiency in processes,
Deliver on goals.

As a Sr. Program Manager, you will:

Partner with strong technical leaders to drive the long-term vision of the organization,
Understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions,
Streamline and/or eliminate excess process
Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction,
Demonstrate good judgment in how and when to escalate,
Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility,
Ensure your programs stay aligned with organizational objectives and goals,
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order,
Write effective narratives, program updates, and present them effectively to stakeholders and leadership,
Create plans that have clear, measurable success criteria and return on investment,
Oversee the gap between teams, processes, and systems,
Solve ambiguous problems and proactively identify and mitigate risks,
Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement This Sr Program Manager will use leadership skills to facilitate and guide the application of Lean Six Sigma & other quality methods across an organization. This leader will be a change agent and influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities

Problem Management
Own the in-take processes
Organize existing/new projects and programs
Drive adoption, compliance, and customer satisfaction
Create, communicate, and update stakeholders on progress
Write effective narratives, roadmaps, and plans
Delivery of programs, projects, and tasks within scope and on time
Collaborate with business leaders at all levels to build and manage a large scale program
Establish a comprehensive set of metrics to measure the impact of our programs
Drive cross-functional strategic initiatives to continuously improve the customer experience
Work-cross functionally to identify and build best practices and process improvements
Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

[i]This role may include 5% travel, domestic and international, dependent upon business need.

This role is open to other physical locations.

A day in the life

Lead and support high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
Drive continuous improvement mechanisms to prioritize and execute discovery opportunities
Identify and capture KPIs to measure process quality and productivity, providing meaningful feedback to the technology and business teams, and identify opportunities for process improvement
Champion Standard Work based on Lean principles and dive deep to understand variations
Raise field teams’ ability to develop and execute daily, weekly, and monthly action plans that positively impact quality and customer experience
Lead and support process improvement projects at the network level that may have a global impact
Maintain strong relationships with key partners and stakeholders across the organization

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team The Global Workforce Management (GWM) team is dedicated to developing and maintaining unified, data-driven approaches that predict demand volume and staffing scenarios for Operations Technology Solutions across global regions. The team's work directly supports strategic planning and operational decisions that impact Amazon's fulfillment network worldwide.

The team culture emphasizes collaboration, data-driven decision making, and continuous improvement. Team members work across time zones and organizational boundaries to deliver solutions that scale globally. The environment encourages innovation in process optimization and values technical program managers who can bridge the gap between complex technical systems and business objectives. The team supports professional growth through exposure to diverse technical challenges and opportunities to influence organizational strategy. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business writing skills, experience with MBRs, QBRs, one pagers and all Amazon Business writing documentation Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Forecasting
Documentation
Program management
Process improvement
Leadership
Lean manufacturing
Strategic planning
Collaboration
Decision making
Project management
Adult education
Recruitment
Mental health

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