Jobs in the United States

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Added 1 min ago
Managing Director, Head of Investment Mgt Technology
Symetra
United States
…has the systems, data architecture, governance, controls, and automation necessary to support current and future investment strategies. The Head of Investment Technology and Innovation will…
Added 1 min ago
Quality Manager - Shreveport/Bossier
Bureau Vertias North America
LA
The Quality Manager oversees the quality assurance function for building automation systems (BAS), industrial control systems, PLCs, SCADA systems, and instrumentation across the full…
Added 1 min ago
Associate VP Network Engineer
Deloitte
New Orleans, LA
…resilience, and security while reducing operational cost through automation. Our practitioners work across enterprise campus, data center, and cloud-interconnected networks, guiding clients…
Added 2 mins ago
Tester (Remote)
GovCIO
Baton Rouge, LA
…reports what is covered and what is not. The role is hands-on, automation-first, and deadline-driven. Story testing starts and finishes inside the sprint; the SDET also creates the longer…
Added 2 mins ago
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Senior Director, Data Systems Software Engineering
Oracle
Baton Rouge, LA
- $193,600 to $414,400 USD / year
Cultivate partnerships with stakeholders and senior leaders within and outside the organization to understand customer issues and align solutions.
Added 2 mins ago
Strategy & Execution Planning Lead
Marsh Re LLC
NY
Support planning and decision-making across areas such as operating model design, resource optimization, location strategy, automation, digitization, and AI-enabled solutions.
Added 2 mins ago
Senior Data Reporting Analyst
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Remote, United States
…standardized data analyses and related deliverables; leverage automation to greatest extent possible. Develop and implement data collection systems and other strategies that optimize…
Added 2 mins ago
Senior Consultant Cybersecurity Architecture - Cloud Security
Deloitte
New Orleans, LA
…We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering…
Added 2 mins ago
Sr. Technical Program Mgr., Robotics & Innovation - AMZL
Amazon.com Services LLC
Austin, TX · Nashville, TN · Bellevue, WA · New York, NY
The Robotics and Innovation team within AMZL Central Engineering develops and deploys automation solutions that drive our objective of fully automated, zero-touch unit-to-recipient (UTR)…
Added 2 mins ago
System Development Engineer, ADC2S, Harpers Ferry
Amazon Development Center U.S., Inc.
Herndon, VA
The Amazon Dedicated Cloud Engineering team is dedicated to building automated platforms and solutions to streamline the AWS build and deployment process in dedicated regions. Our vision is…
Added 2 mins ago
Sr. HR Business Partner, NASC PXT
Amazon.com Services LLC
Appling, GA
…by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the NASC PXT team, bringing expertise in leadership…
Added 3 mins ago
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Product Delivery Manager
Pentair
Apex, NC
- $110,700 to $205,600 USD / year
…for people and the planet through smart, sustainable water…
Added 3 mins ago
VC
Associate Director, AI Connect Solutions Architecture
Verizon Corp Rsrcs Group LLC
Irvine, CA · NY
- $130,000 to $248,000 USD / year
Raise efficiency. Introduce automation and off-load low-value work so senior talent focuses on customer outcomes.
Added 3 mins ago
VC
Associate Director, AI Connect Sales Engineering
Verizon Corp Rsrcs Group LLC
Irvine, CA · NY
- $130,000 to $248,000 USD / year
Raise efficiency. Introduce automation and off-load low-value work so senior engineers spend time on customer-facing design.
Added 4 mins ago
MA
Perioperative Sales Specialist
Masimo Americas, Inc.
Los Angeles, CA · San Diego, CA
- $70,000 to $90,000 USD / year
…including innovative measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care.…
Added 4 mins ago
DC
Senior Engineer - ML Operations
Danaher Corporation
Remote, United States
- $180,000 to $220,000 USD / year
The Senior MLOps Engineer is responsible for owning significant parts of the machine learning and agentic AI lifecycle that powers Danaher’s next generation of AI-driven products and…
Added 4 mins ago
UG
Senior Architect
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
Apply an AI-first mindset when shaping solutions by identifying where AI-enabled capabilities may improve outcomes, while partnering with dedicated AI strategy and product teams where…
Added 5 mins ago
Corporate Ergonomics Leader
GE Vernova International LLC
Remote, United States
Lead ergonomic improvement projects that use automation, innovation, new technologies and lean manufacturing principles.
Added 8 mins ago
Senior Technology Leadership Professional
Humana Inc.
Dallas, TX · Louisville, KY · Nashville, TN
We are looking for a highly motivated Senior Technology Leadership professional to join our IT Operations team. You will support the Lead of the Application Operations Center and Enterprise…
Added 8 mins ago
Lead Software Engineer
Humana Inc.
Remote, United States
…supporting Corporate Affairs and Compliance, helping ensure solutions remain secure, reliable, maintainable, and aligned with enterprise technology…
Added 8 mins ago
Global Head of Employee Mobility
Hewlett Packard Enterprise
Spring, TX · San Jose, CA
Drive operational excellence through process optimization, automation, digital transformation, analytics, and AI-enabled solutions.
Added 10 mins ago
Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC
Cloudflare
Austin, TX · Dallas, TX
…Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical…
Added 11 mins ago
Senior Director, IT – Global Service, Support & Laboratory Operations
Illumina, Inc.
CA
Improve customer and employee experiences through digital capabilities, automation, analytics, and AI-enabled solutions.
Added 12 mins ago
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Director, Operational Excellence, Government Affairs
AbbVie
North Chicago, IL
- $160,500 to $305,000 USD / year
…Operating within a matrixed environment and partnering with senior leaders in Finance, Business Technology Solutions, Legal, and the Office of Ethics and Compliance, the Director identifies…
Added 13 mins ago
Senior Program Manager - CDES
Leidos
Odenton, MD
…teams, workforce issues with employees, and program risks with senior…

Amazon.com Services LLC

Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery

Austin, TX, United States
Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Aug 11, 2026

Original job description

Join the Global Workforce Management (GWM) team as a Sr. Program Manager where you will shape how Amazon plans and optimizes workforce operations across global field teams.

The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Program Manager in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.

In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness.

In this role you understand, utilize and share program-management best practices to:

Own delivery of cross organization initiatives,
Assist in developing and leading organization roadmaps,
Drive efficiency in processes,
Deliver on goals.

As a Sr. Program Manager, you will:

Partner with strong technical leaders to drive the long-term vision of the organization,
Understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions,
Streamline and/or eliminate excess process
Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction,
Demonstrate good judgment in how and when to escalate,
Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility,
Ensure your programs stay aligned with organizational objectives and goals,
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order,
Write effective narratives, program updates, and present them effectively to stakeholders and leadership,
Create plans that have clear, measurable success criteria and return on investment,
Oversee the gap between teams, processes, and systems,
Solve ambiguous problems and proactively identify and mitigate risks,
Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement This Sr Program Manager will use leadership skills to facilitate and guide the application of Lean Six Sigma & other quality methods across an organization. This leader will be a change agent and influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities

Problem Management
Own the in-take processes
Organize existing/new projects and programs
Drive adoption, compliance, and customer satisfaction
Create, communicate, and update stakeholders on progress
Write effective narratives, roadmaps, and plans
Delivery of programs, projects, and tasks within scope and on time
Collaborate with business leaders at all levels to build and manage a large scale program
Establish a comprehensive set of metrics to measure the impact of our programs
Drive cross-functional strategic initiatives to continuously improve the customer experience
Work-cross functionally to identify and build best practices and process improvements
Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

[i]This role may include 5% travel, domestic and international, dependent upon business need.

This role is open to other physical locations.

A day in the life

Lead and support high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
Drive continuous improvement mechanisms to prioritize and execute discovery opportunities
Identify and capture KPIs to measure process quality and productivity, providing meaningful feedback to the technology and business teams, and identify opportunities for process improvement
Champion Standard Work based on Lean principles and dive deep to understand variations
Raise field teams’ ability to develop and execute daily, weekly, and monthly action plans that positively impact quality and customer experience
Lead and support process improvement projects at the network level that may have a global impact
Maintain strong relationships with key partners and stakeholders across the organization

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team The Global Workforce Management (GWM) team is dedicated to developing and maintaining unified, data-driven approaches that predict demand volume and staffing scenarios for Operations Technology Solutions across global regions. The team's work directly supports strategic planning and operational decisions that impact Amazon's fulfillment network worldwide.

The team culture emphasizes collaboration, data-driven decision making, and continuous improvement. Team members work across time zones and organizational boundaries to deliver solutions that scale globally. The environment encourages innovation in process optimization and values technical program managers who can bridge the gap between complex technical systems and business objectives. The team supports professional growth through exposure to diverse technical challenges and opportunities to influence organizational strategy. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business writing skills, experience with MBRs, QBRs, one pagers and all Amazon Business writing documentation Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Forecasting
Documentation
Program management
Process improvement
Leadership
Lean manufacturing
Strategic planning
Collaboration
Decision making
Project management
Adult education
Recruitment
Mental health

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