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Manager, Technology Transformation
Skechers USA, Inc.
Manhattan Beach, CA
- $130,000 to $160,000 USD / year
· Provide oversight of external consultants and support relationships with key vendors, partners, and service providers to help drive optimal project and program delivery
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Lead EVS Tech-Overnights
Northwestern Memorial Healthcare
DeKalb, IL
- $19.51 to $26.33 USD / hour
The EVS Tech Lead position reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies…
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Richmond, VA
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ARCO/Murray Construction Company
Downers Grove, IL
…associate is empowered to drive their success. The Director of Cost Management will lead ARCO’s cost management function and oversee cost management practices across complex construction…
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AM
Project Manager, Lease Operations
Abstrakt Marketing Group LLC
Sacramento, CA
- $80,000 to $95,000 USD / year
3+ years of project or program management experience.
Added 1 min ago
DO
Strategic Projects Specialist
Department of Public Health
CA
- $6,623 to $8,290 USD / month
The Health Program Specialist (HPS) I serves as the lead for the development and implementation of both state and federally funded trauma-informed and patient centered programs and special…
Added 1 min ago
SO
Director, Economic and Workforce Development
South Orange County Community College District
Mission Viejo, CA
- $174,120 to $257,280 USD / year
Office, Division, or School: SC - Division of Workforce Program Innovation and Partnership
Added 1 min ago
Production Superintendent - H
Flowers Foods
Philadelphia, PA
Change Leadership: Strong project management, team coaching, and continuous-improvement skills.
Added 1 min ago
Director, Operations
at Marriott
Pittsburgh, PA
Additional Information: This hotel is owned and operated by an independent franchisee, North Star Lodging Management Inc. The franchisee is a separate company and a separate employer from…
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Senior Director, Cell Therapy Partnerships & Strategy – Neurology
AstraZeneca
Wilmington, DE · Wilmington
- $288,059.2 to $432,088.8 USD / year
You will lead strategic relationships with Key External Experts (KEEs), including leading neurology and cell therapy investigators, and priority clinical sites across our global portfolio.…
Added 2 mins ago
Kearney Senior Accountant, Government Accounting
Kearney
United States
…and auditable contract cost. The position serves as technical lead and second-level reviewer for government contracts accounting, supporting the…
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Senior Proposal Writer
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Chantilly, VA
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
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Functional Manager – Bone, EVA, and Exercise Physiology Laboratories
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Houston, TX
In this role, you will lead the personnel performing the operational and research work performed across the EVA and Environmental Physiology Lab (EEPL), the Exercise Physiology and…
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Senior Quality Engineer
Agendia Inc.
Irvine, CA
o Participate in Design Control activities, including Risk Management.
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Senior Manager, Technology Delivery Management
Gap Inc.
Pleasanton, CA · San Francisco, CA
The Senior Manager, Technology Delivery Management is a senior individual contributor and people leader responsible for the operational delivery execution of technology projects and…
Added 3 mins ago
Business Process Analyst II-III
Williams WPC-I, LLC.
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…Diploma/GED and seven (7) years’ experience in data analysis, project management, process improvement, or other related…
Added 3 mins ago
OS
Director - Business Development Energy Utilities
Oncourse Solutions
Remote, United States
- $178,840 to $247,500 USD / year
…prospective partner. This is a hunter role, not an account management role: the Director builds and converts a disciplined pipeline of new enterprise accounts, working cross-functionally…
Added 3 mins ago
Senior Manager, Revenue and QTC Transformation
Palo Alto Networks, Inc.
CA
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Added 3 mins ago
SL
Advanced Solutions Team Lead
SITEMETRIC LLC
San Antonio, TX
- $56,000 to $68,000 USD / year
Sitemetric seeks a bar-raising Advanced Solutions Team Lead to own the deployment, integration, and field success of Sitemetric’s most advanced solutions. This is a hybrid role; part…
Added 3 mins ago
WR
Certificates Program Analyst (Natural Resource Specialist 3)
Water Resources Department
United States
- $5,458 to $8,352 USD / month
The Certificates Program Analyst position works collaboratively with the Certificates Program team to perform analysis and research, interpret laws, rules, and policy, and provide technical…
Added 4 mins ago
MFG/Principal - Manufacturing Finance & Backoffice
Infosys
United States
Lead and manage a team of consultants to develop concise and practical strategies, roadmap and/or re-engineering program recommendations with a clear implementation path
Added 4 mins ago
MFG/Principal -Manufacturing Procurement & Supply Chain Transformation
Infosys
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Lead and manage a team of consultants to develop concise and practical strategies, roadmap and/or re-engineering program recommendations with a clear implementation path
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Quality Intern
CEI Services
Louisville, CO
Currently enrolled in Bachelor of Science degree program studying Construction Management, Civil Engineering, Engineering Technology, or related field.
Added 4 mins ago
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Form Carpenter/Concrete Foreman
CEI Services
MOUNTAIN HOME, ID
- $40 USD / hour
…and economy in delivering the work required to complete each project. The collective experience and knowledge of this team provides comprehensive project development, pre-construction…

Amazon.com Services LLC

Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery

Austin, TX, United States
Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Aug 11, 2026

Original job description

Join the Global Workforce Management (GWM) team as a Sr. Program Manager where you will shape how Amazon plans and optimizes workforce operations across global field teams.

The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Program Manager in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.

In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness.

In this role you understand, utilize and share program-management best practices to:

Own delivery of cross organization initiatives,
Assist in developing and leading organization roadmaps,
Drive efficiency in processes,
Deliver on goals.

As a Sr. Program Manager, you will:

Partner with strong technical leaders to drive the long-term vision of the organization,
Understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions,
Streamline and/or eliminate excess process
Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction,
Demonstrate good judgment in how and when to escalate,
Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility,
Ensure your programs stay aligned with organizational objectives and goals,
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order,
Write effective narratives, program updates, and present them effectively to stakeholders and leadership,
Create plans that have clear, measurable success criteria and return on investment,
Oversee the gap between teams, processes, and systems,
Solve ambiguous problems and proactively identify and mitigate risks,
Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement This Sr Program Manager will use leadership skills to facilitate and guide the application of Lean Six Sigma & other quality methods across an organization. This leader will be a change agent and influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities

Problem Management
Own the in-take processes
Organize existing/new projects and programs
Drive adoption, compliance, and customer satisfaction
Create, communicate, and update stakeholders on progress
Write effective narratives, roadmaps, and plans
Delivery of programs, projects, and tasks within scope and on time
Collaborate with business leaders at all levels to build and manage a large scale program
Establish a comprehensive set of metrics to measure the impact of our programs
Drive cross-functional strategic initiatives to continuously improve the customer experience
Work-cross functionally to identify and build best practices and process improvements
Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

[i]This role may include 5% travel, domestic and international, dependent upon business need.

This role is open to other physical locations.

A day in the life

Lead and support high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
Drive continuous improvement mechanisms to prioritize and execute discovery opportunities
Identify and capture KPIs to measure process quality and productivity, providing meaningful feedback to the technology and business teams, and identify opportunities for process improvement
Champion Standard Work based on Lean principles and dive deep to understand variations
Raise field teams’ ability to develop and execute daily, weekly, and monthly action plans that positively impact quality and customer experience
Lead and support process improvement projects at the network level that may have a global impact
Maintain strong relationships with key partners and stakeholders across the organization

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team The Global Workforce Management (GWM) team is dedicated to developing and maintaining unified, data-driven approaches that predict demand volume and staffing scenarios for Operations Technology Solutions across global regions. The team's work directly supports strategic planning and operational decisions that impact Amazon's fulfillment network worldwide.

The team culture emphasizes collaboration, data-driven decision making, and continuous improvement. Team members work across time zones and organizational boundaries to deliver solutions that scale globally. The environment encourages innovation in process optimization and values technical program managers who can bridge the gap between complex technical systems and business objectives. The team supports professional growth through exposure to diverse technical challenges and opportunities to influence organizational strategy. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business writing skills, experience with MBRs, QBRs, one pagers and all Amazon Business writing documentation Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Forecasting
Documentation
Program management
Process improvement
Leadership
Lean manufacturing
Strategic planning
Collaboration
Decision making
Project management
Adult education
Recruitment
Mental health

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