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Added 1 min ago
Manager AI Quality, Security & Assurance
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Manager, AI Quality, Security & Assurance, you will lead a team. This team ensures AI applications, agent-based workflows, and Technology Bricks developed by Data & AI are reliable,…
Added 3 mins ago
Senior Manager, Revenue and QTC Transformation
Palo Alto Networks, Inc.
CA
Palo Alto Networks has an exciting opportunity for a Senior Manager, Revenue and Quote to Cash (QTC) Transformation to join our finance, accounting, and operations organization.
Added 4 mins ago
Head of Human Resources
Paper Transport
De Pere, WI
…interviews and work samples, behavioral assessment, hiring-manager accountability and quick offer…
Added 5 mins ago
Cost Accounting Manager
Saronic Technologies
Austin, TX · Franklin, LA
We are seeking a Cost Accounting Manager to join our Accounting team supporting Saronic’s rapid growth. This role owns the core cost accounting processes, including standard costing,…
Added 7 mins ago
VS
Cleared AWS Platform / Infrastructure Automation Engineer (Washington, DC)
Virtual Service Operations
Washington, DC
- $175,000 to $230,000 USD / year
Virtual Service Operations (VSO) is seeking an experienced AWS Platform / Infrastructure Automation Engineer to join a highly skilled team delivering advanced cloud engineering capabilities…
Added 8 mins ago
Senior CX Manager - FSI
Talkdesk
Remote, United States
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and…
Added 9 mins ago
Director of Channel
Rev.io
Remote, United States
This is a hands-on role. You will lead program design while personally recruiting partners, supporting sales opportunities, and addressing barriers to growth. You will work closely with our…
Added 11 mins ago
CV
FP&A Manager
Cardone Ventures
Scottsdale, AZ
- $110,000 to $140,000 USD / year
The FP&A Manager serves as a critical bridge between financial planning, analytics, and operational execution. This role leads day-to-day FP&A activities while partnering closely with…
Added 14 mins ago
Federal Business Development & Capture Manager - AI Technologies
JST
United States
JST is seeking an experienced Federal Business Development & Capture Manager - AI Technologies professional who can independently identify opportunities, build government customer…
Added 16 mins ago
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Outbound Supervisor (OH)
SupplyHouse.com
Canal Winchester, OH
- $65,400 to $98,100 USD / year
…Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely,…
Added 17 mins ago
Robotics Systems Engineer I, Robotics Delivery and Packaging Innovation (RDPI) - Tech Deployment
Amazon.com Services LLC
Boston, MA · Austin, TX · Nashville, TN · Bellevue, WA · Seattle, WA · Westborough, MA
…scale project planning, installation, and launch of industrial automation technologies across Amazons growing Stores network. This field engineering position demands strong technical skills…
Added 17 mins ago
Maintenance Manager
Amazon.com Services LLC
Lakeland, FL
As a Maintenance Manager, you will transform workplace environments by leading maintenance operations across your site and developing the next generation of maintenance leaders. In this…
Added 18 mins ago
Production Planner
Banner Engineering
Minneapolis, MN
This position reports to the Planning Manager and is expected in the office.
Added 19 mins ago
R
Customer Activation Manager | Stack Accounting
Ramp
New York City, NY
- $134,000 to $184,000 USD / year
- Clear communication with both finance leaders and hands-on accountants, especially when a proposed automation needs validation or a change in scope.
Added 20 mins ago
Partner Operations Program Manager, Associate
Brex
Salt Lake City, UT
…visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters…
Added 21 mins ago
Director of Programming and Content
CRISTA Media
Shoreline, WA
The Director of Programming and Content, KCMS & KWPZ (Program Director) is responsible for strategic leadership and oversight of the development and execution of CRISTA Media’s content…
Added 24 mins ago
Senior Manager, AI Transformation
Beekeeper's Naturals, Inc.
Remote, United States
As Senior Manager, AI Transformation, you’ll own BKN’s AI strategy and lead how AI shows up in the way we work, from marketing and ecommerce to finance, operations and innovation. Reporting…
Added 24 mins ago
Director, IT Operations
Evergreen Residential Holdings, LLC
Dallas, TX
You will own the day-to-day operation of the technology that keeps our teams productive, and the security program that protects the company. You will lead our help desk, run our Microsoft…
Added 26 mins ago
Superintendent, Interiors Night Shift
STO Building Group
Seattle, WA
Understand building automation and controls systems well enough to coordinate tie-ins, shutdowns, and restarts with building engineers and controls contractors.
Added 28 mins ago
JA
Senior/Staff Test Engineer - Battery System Integration Testing
Joby Aviation
San Carlos, CA
- $133,400 to $232,000 USD / year
Coordinate and lead test kickoff, test readiness, and data review meetings; work with the Test Program Manager to plan work, schedule test resources, report progress, and ensure tests are…
Added 29 mins ago
T
Director, Cybersecurity Program Delivery Lead
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ
- $139,000 to $188,000 USD / year
Global Cybersecurity and Fraud Management, Program Office is seeking an accomplished Program Manager to drive agile delivery of our strategic cyber and fraud program - a role that bridges…
Added 31 mins ago
Supply Chain - Digital and AI Procurement Solution Architect - Sr Manager
EY
Los Angeles, CA · Louisville, KY · Albany, NY · Arlington, VA · Baton Rouge, LA · Orlando, FL · Westlake Village, CA · Tallahassee, FL · Washington, DC · Buffalo, NY · Las Vegas, NV · Boston, MA · Grand Rapids, MI · Minneapolis, MN · Cincinnati, OH · Chantilly, VA · Huntsville, AL · Austin, TX · Portland, OR · Akron, OH · Boca Raton, FL · Rogers, AR · Raleigh, NC · Philadelphia, PA · St. Louis, MO · Jericho, NY · Nashville, TN · Palo Alto, CA · Charlotte, NC · Denver, CO · San Jose, CA · Providence, RI · Jacksonville, FL · Richmond, VA · Baltimore, MD · Rochester, NY · Greenville, SC · Dallas, TX · Fort Worth, TX · Stamford, CT · Hartford, CT · San Diego, CA · Cleveland, OH · Toledo, OH · Detroit, MI · San Antonio, TX · Southfield, MI · Oklahoma City, OK · Iselin, NJ · New Brunswick, NJ · Milwaukee, WI · Hoboken, NJ · Kansas City, MO · McLean, VA · Chattanooga, TN · Wichita, KS · Memphis, TN · Atlanta, GA · Pittsburgh, PA · New York, NY · Irvine, CA · Seattle, WA · New Orleans, LA · San Mateo, CA · Sacramento, CA · Secaucus, NJ · Grandview Heights, OH · Tucson, AZ · Birmingham, AL · Des Moines, IA · Charleston, WV · Houston, TX · Tulsa, OK · San Francisco, CA · Alpharetta, GA · Miami, FL · Salt Lake City, UT · Phoenix, AZ · Tampa, FL · Indianapolis, IN · Chicago, IL
…procurement transformations. As a Digital and AI Procurement Senior Manager / Solution Architect, you will lead Source-to-Pay (S2P) technology solutions on platforms such as ZIP and GEP,…
Added 33 mins ago
Manager – Operating Model Transformation and Strategy
Baker Tilly Advisory Group, LP
United States
As a Manager, you’ll work with Baker Tilly’s cross-functional teams (Go-to-Market, Technology, Transition, and Operation) to solve complex operational challenges from strategy through…
Added 34 mins ago
Incident Response Analyst II
Western Governors University
Salt Lake City, UT · Raleigh, NC
…detection, continuous monitoring, cloud security, and security automation. You’ll collaborate with infrastructure teams, architects, risk professionals, and other security specialists to…
Added 34 mins ago
Treasury & Risk Manager
Builder's Resource Group, Inc.
Columbus, OH
You possess a deep understanding of multi-entity business operations, cash cycles, and internal controls. As a Manager, you bring strong business judgment, foster cross-functional alignment…

Amazon.com Services LLC

Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery

Austin, TX, United States
Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Aug 11, 2026

Original job description

Join the Global Workforce Management (GWM) team as a Sr. Program Manager where you will shape how Amazon plans and optimizes workforce operations across global field teams.

The Global Workforce Management team develops and maintains a unified, data-driven approach to predict demand volume and staffing scenarios. As a Program Manager in this role, you will implement workforce planning processes that complement Service Desk forecasting, create comprehensive documentation and training materials, and support strategic workforce planning initiatives that enable better operational decisions across global regions.

In this position, you will collaborate with the Workforce Planning Lead and cross-functional teams to translate complex operational requirements into clear, actionable processes. Your work will include documenting methodologies, gathering stakeholder requirements, preparing business reviews, and identifying opportunities for process improvements that enhance workforce planning effectiveness.

In this role you understand, utilize and share program-management best practices to:

Own delivery of cross organization initiatives,
Assist in developing and leading organization roadmaps,
Drive efficiency in processes,
Deliver on goals.

As a Sr. Program Manager, you will:

Partner with strong technical leaders to drive the long-term vision of the organization,
Understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions,
Streamline and/or eliminate excess process
Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction,
Demonstrate good judgment in how and when to escalate,
Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility,
Ensure your programs stay aligned with organizational objectives and goals,
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order,
Write effective narratives, program updates, and present them effectively to stakeholders and leadership,
Create plans that have clear, measurable success criteria and return on investment,
Oversee the gap between teams, processes, and systems,
Solve ambiguous problems and proactively identify and mitigate risks,
Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement This Sr Program Manager will use leadership skills to facilitate and guide the application of Lean Six Sigma & other quality methods across an organization. This leader will be a change agent and influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities

Problem Management
Own the in-take processes
Organize existing/new projects and programs
Drive adoption, compliance, and customer satisfaction
Create, communicate, and update stakeholders on progress
Write effective narratives, roadmaps, and plans
Delivery of programs, projects, and tasks within scope and on time
Collaborate with business leaders at all levels to build and manage a large scale program
Establish a comprehensive set of metrics to measure the impact of our programs
Drive cross-functional strategic initiatives to continuously improve the customer experience
Work-cross functionally to identify and build best practices and process improvements
Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

[i]This role may include 5% travel, domestic and international, dependent upon business need.

This role is open to other physical locations.

A day in the life

Lead and support high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
Drive continuous improvement mechanisms to prioritize and execute discovery opportunities
Identify and capture KPIs to measure process quality and productivity, providing meaningful feedback to the technology and business teams, and identify opportunities for process improvement
Champion Standard Work based on Lean principles and dive deep to understand variations
Raise field teams’ ability to develop and execute daily, weekly, and monthly action plans that positively impact quality and customer experience
Lead and support process improvement projects at the network level that may have a global impact
Maintain strong relationships with key partners and stakeholders across the organization

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team The Global Workforce Management (GWM) team is dedicated to developing and maintaining unified, data-driven approaches that predict demand volume and staffing scenarios for Operations Technology Solutions across global regions. The team's work directly supports strategic planning and operational decisions that impact Amazon's fulfillment network worldwide.

The team culture emphasizes collaboration, data-driven decision making, and continuous improvement. Team members work across time zones and organizational boundaries to deliver solutions that scale globally. The environment encourages innovation in process optimization and values technical program managers who can bridge the gap between complex technical systems and business objectives. The team supports professional growth through exposure to diverse technical challenges and opportunities to influence organizational strategy. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business writing skills, experience with MBRs, QBRs, one pagers and all Amazon Business writing documentation Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Forecasting
Documentation
Program management
Process improvement
Leadership
Lean manufacturing
Strategic planning
Collaboration
Decision making
Project management
Adult education
Recruitment
Mental health

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