Jobs in the United States

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Sr Robotics Engineer
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You’ll have the opportunity to build alongside an incredible team, develop innovative solutions, and grow in a fast-paced environment that values autonomy and impact.
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Molg- Robotics Engineer
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Client Director, Asset Finance
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…life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a…
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Develop products across liquid and powdered beverage applications, translating customer briefs into technically feasible and commercially relevant solutions.
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Brand Manager - Island Oasis
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Partner with cross-functional teams to overcome executional and logistical hurdles to meet aggressive in-market timing and coordinate product solutions that lead the market
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RD&A Scientist / Snacks applications
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Apply creativity, technical expertise, and a strong understanding of Kerry’s technologies and capabilities to create compelling customer solutions.
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Software Developer at RCSB PDB - Research Associate
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Wireless Retail Sales Associate - W4501
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As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and…
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Network, Security & Cloud Infrastructure Manager
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…documentation; and evaluate vendors, managed services, products, and solutions aligned with organizational…
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Business Analytics Lead
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…automation capabilities, AI-enabled tools, and targeted custom solutions to expand testing coverage, improve efficiency, and strengthen assurance over regulatory reporting…
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Senior Java Developer
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Manager, Learning and Development
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Senior Adobe Analytics Developer
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Enterprise Architect
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…shaping secure, scalable, cost-effective, and future-ready solutions. Work through influence, matrixed collaboration, and architecture governance to promote alignment, consistency, and…
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Enterprise Architect
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AI Native Senior Software Engineer
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AI Native Senior Software Engineer
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Senior Specialist - Data Science
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Added 5 mins ago
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Technical Consultant - Cloud Security
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Remote, United States
- $140,000 to $180,000 USD / year
Maintain subject matter expertise in a minimum of eight security domains or three security solutions
Added 5 mins ago
Software Tester
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Switch out 15- & 30-gallon drums of solutions at customer locations

Amazon.com Services LLC

Sr. Program Manager, Change Management, Amazon Customs & Trade

Tempe, AZ, United States
Nashville, TN, United States
Arlington, VA, United States

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Job details

Posting language: English
Posted: Sep 3, 2026

Original job description

Amazon Customs & Trade (ACT) is Amazon's in-house customs brokerage and trade compliance operation. We file customs entries across multiple countries, manage import duties and compliance for Amazon's global supply chain, and build the technology that makes it all work at scale.

We are seeking an experienced Senior Program Manager to lead change management across our global organization. In this role, you will own how ACT communicates, implements, and operationalizes change across functions and geographies in a fast-paced, dynamic trade environment. You will develop frameworks that ensure operational changes are adopted consistently, drive standardization of procedures, and serve as the connective tissue between policy, operations, and technology teams. This is a high-visibility role requiring strong communication skills, comfort with ambiguity, and the ability to influence without positional authority across a distributed organization.

Key job responsibilities

Develop and implement comprehensive change management frameworks spanning ACT's global operations, ensuring consistent adoption of new processes, policies, and tools
Drive standardization of operational procedures; partner with operations, finance, data, and product teams to build repeatable and predictable structures in areas of ambiguity
Centralize communication and inform stakeholders and operations teams across geographies of operational and regulatory changes; prevent siloed work streams
Link policies, standard operating procedures, internal controls, monitoring, and reporting with operational and compliance improvement
Develop and execute customs strategy initiatives, working cross-functionally to identify key areas of opportunity for process optimization and automation
Create and iterate upon metrics to measure change adoption, performance, and identify defects and trends
Identify and implement mechanisms and solutions for continuous improvement
Work collaboratively with technology, product management, legal, human resources, business intelligence, and other key stakeholder groups
Provide regular reporting and insights to senior leadership on change readiness, adoption, and risk posture

A day in the life Your day might begin by reviewing active change initiatives across ACT's global operations and syncing with operations leads on adoption progress. You'll lead cross-functional working sessions with product, legal, and compliance partners to align on communication strategy for regulatory or process changes. You'll coordinate with regional teams across time zones, review metrics dashboards tracking adoption and quality, and prepare materials for leadership reviews. Throughout the day, you connect the dots between what's changing and how the organization absorbs it.

About the team Amazon Customs & Trade (ACT) is Amazon's in-house customs brokerage operation. We file customs entries across multiple countries, manage import duties and compliance for Amazon's global supply chain, and build the technology that makes it all work at scale. The team is international, spanning multiple locations and time zones. Our mission: simplify customs brokerage through technology, increase compliance, improve speed, and reduce cost. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level Preferred qualifications
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Change management
Supply chain management
Regulatory compliance
Communication skills
Leadership
Project management
Risk management
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Visio
Microsoft Project
Forecasting
PMP
Lean manufacturing
Recruitment
Mental health

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