Jobs in the United States

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MM
Vet Assistant
Medical Management International, Inc.
Banfield Morrow, GA
- $16.47 to $21.05 USD / hour
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added just now
Claims Associate - Liability
Sedgwick Claims Management Services Inc.
Telecommuter, GA
Supports the organization's quality program(s).
Added just now
Consumer Care Advocate
Sedgwick Claims Management Services Inc.
Telecommuter, TX · Telecommuter, NC
Supports the organization's quality program(s).
Added 1 min ago
Assistant City Secretary
Progress In Motion
Frisco, TX
Oversees daily activities for Public Information Requests, Alcohol Permitting, Subpoena Management, Lien Management, and Codification Management and ensures operational efficiency and…
Added 1 min ago
US
Part Time Accounting Instructor
University System of Georgia
GA
- Part-time
…seeking applications for part-time faculty to teach in the Associate of Science in Agribusiness, Business Administration, Logistics, and the Bachelor of Science in Management (BSM) program.…
Added 1 min ago
Medical Laboratory Scientist Lead
University of Maryland Medical System
Towson, MD
Must possess technical skills across Hematology, Coagulation, Urinalysis, Serology and basic Microbiology
Added 2 mins ago
HOTEL MAINTENANCE ON DUTY
MDM Group Marriotts
Miami, FL
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood-borne pathogens, etc., including using Material Safety Data…
Added 2 mins ago
Senior Information Analyst
Broward College
United States
Associate’s degree. Bachelor’s degree in an analytical field, such as computer science, mathematics, statistics, economics, engineering, or social sciences strongly preferred.
Added 2 mins ago
Warehouse Associate and Driver
Flow Zone
Jal, NM
Operates forklift: proper training and certification required · Chauffeur License required
Added 2 mins ago
Warehouse Associate and Driver
Flow Zone
LaGrange, TX
Operates forklift: proper training and certification required · Chauffeur License required
Added 2 mins ago
CO
Capital Delivery Project Manager (Capital Delivery Services Department)
City of Austin
United States
- $102,910 to $131,700 USD / year
Must possess one of the following licenses or certifications or be able to obtain within six (6) months of hire date:
Added 2 mins ago
Marketing Representative B (Austin/Travis County Emergency Medical Services)
City of Austin
United States
Under the direction of the EMS Recruitment Program Manager the Marketing Representative B will be tasked with developing and implementing long – range marketing campaigns for the EMS…
Added 2 mins ago
Seasonal Retail Sales Associate-UPTOWN SCOTTSBLUFF
Bath & Body Works
Scottsbluff, NE
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career…
Added 3 mins ago
Personal Financial Counselor, Assignment Ready Counselor, PFC, Cape Coral, Florida
Magellan Federal, Inc.
Remote, United States
…military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the…
Added 3 mins ago
Technician-Medical Laboratory: Trumann
Baptist
Jonesboro, AR · Trumann, AR
Associate degree in Medical Laboratory Technology from an accredited MLT program, or successful completion of at least a 50 week official US military medical laboratory procedures training…
Added 3 mins ago
Personal Financial Counselor; Patrick SFB, FL
Magellan Federal, Inc.
United States
…military branch Points of Contact (POC) to assure that the program is providing within scope and meets the needs of the…
Added 3 mins ago
HB
Facilities Maintenance Technician
Hotchkiss Brand
Lakeville, CT
- $24 to $26 USD / hour
Record-keeping: Utilize maintenance management systems to log, schedule, and document all maintenance and repair activities.
Added 3 mins ago
Teacher/Caregiver Assistant I (Franklin Head Start)
Fresno Economic Opportunities Commission
Fresno, CA
Must possess and maintain Food Handlers Certification or obtain within thirty (30) days of employment
Added 4 mins ago
Inpatient Pharmacist
Ascension
Indianapolis, IN
Schedule: Full time, Rotating Shifts
Added 4 mins ago
Lead CT Tech
Ascension
Indianapolis, IN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 4 mins ago
EEG Technician
Ascension
Baltimore, MD
Well-being support: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 4 mins ago
Pharmacy Advocate Technician Advanced
Ascension
Jacksonville, FL
Schedule: Rotating shift | Full-time
Added 4 mins ago
Pharmacy Advocate Technician
Ascension
Jacksonville, FL
Schedule: Rotating shift | Full-time
Added 4 mins ago
Medication Reconciliation Tech
Ascension
Jacksonville, FL
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 4 mins ago
Pharmacy Advocate Technician
Ascension
Jacksonville, FL
Schedule: Day shift | PRN

Amazon.com Services LLC

Sr. Product Manager - Tech, OpsTech Solutions, OTS Delivery Software Engineering (DSE)

Austin, TX, United States
Nashville, TN, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of technical product or program management experience
Posting language: English
Posted: Nov 10, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every associate who needs IT help depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography. OTS is transforming from reactive support to proactive, prescriptive, AI-powered service delivery, and ServiceNow is the platform where that work happens.

What this role is: You will own the product strategy for the OTS Incident Management Platform (ITSM), the core system of record and orchestration layer for how the organization receives, records, routes, and resolves work. Every requester contact, Service Desk interaction, and Field IT task flows through the incident record you own. You decide what gets built, what gets retired, and how ITSM becomes the foundation that the rest of the OTS product portfolio plugs into.

Our team is organized around three questions that apply to every persona we serve: How does someone ask for help? How does the organization receive and organize that work? How does the work get resolved? This role owns the center of that model. Your peers own the requester front door (OneSupportHub and Virtual Agent), Service Desk Workforce Optimization, AI resolution intelligence (OTS Assist and PathFinder), and Field IT productivity. ITSM is where all of those come together on a single record, so the decisions you make shape how well every adjacent product works.

The opportunity is to move ITSM from a place where fulfillers log work to a platform that actively guides it. Today, Service Desk fulfillers and Field IT technicians lose time to platform friction and assemble each resolution themselves from memory and scattered knowledge. You will turn ITSM into the orchestrator that brings AI-generated resolution plans, validated data, and trusted knowledge into the fulfiller's workflow, so the right next step is the obvious one. Your customers are Service Desk fulfillers, Field IT technicians and managers, knowledge authors, and the engineers who integrate other services with the incident record.

Key Highlights

Own the product strategy and roadmap for the OTS Incident Management Platform (ITSM), the system of record and orchestration layer for OTS work.
Drive the reactive-to-prescriptive transformation by making ITSM the place where AI-generated resolution plans become the default way to work an incident.
Lead Knowledge Base improvements so content is easy to find, trustworthy, and measured.
Work at the center of a product team whose adjacent products (intake, routing, workforce optimization, AI resolution) all depend on your platform.

Key job responsibilities

Define and own a multi-year product vision and roadmap for ITSM, covering incident and task management, orchestration and validation, ITSM user experience, and Knowledge Management.
Act as the voice of the customer for Service Desk and Field IT, using shadowing, feedback, and operational data to translate real workflow friction into prioritized requirements.
Partner with the AI resolution product team to deliver prescriptive, guided resolution on the incident record, and own the fulfiller-facing experience and its adoption.
Set clear ownership boundaries and integration contracts between ITSM and adjacent products (intake, routing, workforce optimization, AI agents) so teams build on the platform rather than around it.
Partner with engineering leaders to shape platform architecture, drive build-vs-configure-vs-buy decisions on ServiceNow, and manage platform health and technical debt.
Establish north-star and adoption metrics for the platform (e.g., handle time, resolution-plan adoption, documentation quality, knowledge reuse) and report on them through Monthly and Quarterly Business Reviews.
Contribute to annual planning mechanisms (OP1/OP2) with clear, well-reasoned investment proposals, and maintain mechanisms to continuously capture voice of the customer.

A day in the life Your day moves between the floor and the roadmap. You might start by shadowing IT technicians to see where a knowledge article pulls them off a ticket or where a chat times out mid-conversation, then turn those observations into user stories with your engineering partners. Midday, you join an architecture discussion on how AI-generated resolution plans write back to the incident record and where that boundary sits with the AI team. In the afternoon, you review adoption metrics, make prioritization trade-offs with stakeholders across the IT organization, and draft a strategy narrative or OP2 investment proposal for senior review.

About the team The ServiceNow Product Management team builds the products that are the backbone of OTS operations. Amazon employees, Service Desk agents, and Field IT technicians rely on these ServiceNow experiences to complete their work every day. The team is a group of Product Managers, each owning one clear product space so they can go deep instead of switching between unrelated problems, supported by a dedicated UX designer. Your engineering counterparts sit within the same larger organization, and your primary stakeholders are the Service Desk and Field IT organizations.

Basic qualifications

Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Bachelor's degree
5+ years of technical product or program management experience Preferred qualifications
Experience in building and driving adoption of new tools
MBA
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions
Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 143,700.00 - 194,300.00 USD annually USA, TX, Austin - 151,200.00 - 204,600.00 USD annually USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually

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More about this job

Skills

ServiceNow
IT service management
Workflow
Documentation
Prioritization
Program management
Reporting
AWS
Amazon Redshift
EMR
Identity and access management
ML
Google Analytics
Recruitment
Mental health

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Work requirements

Jobs in the United States