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Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Milton, WV
- $12 to $13 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Ironton, OH
- Up to $14.5 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Hazard, KY
- From $40,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Barboursville, WV
- From $13 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Huntington, WV
- $36,000 to $38,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 1 min ago
CF
Shift Manager / Hourly Manager - 238 Washington Ave
Charter Foods, Inc
Huntington, WV
- $12 to $13 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Milton, WV
- $36,000 to $38,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Portsmouth, OH
- $12.5 to $13.5 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Ironton, OH
- Up to $42,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Charleston, WV
- From $12 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Barboursville, WV
- From $14 USD / hour
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 1 min ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Charleston, WV
- From $11 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 1 min ago
Cashier
The Kroger Co.
Kennewick, WA
Mental and emotional support resources through our Employee Assistance Program
Added 1 min ago
Meat Clerk
The Kroger Co.
Kenosha, WI
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Added 1 min ago
PRODUCE/ASST DEPT LEADER
The Kroger Co.
Aurora, CO
Mental and emotional support resources through our Employee Assistance Program
Added 1 min ago
STARBUCKS/BARISTA
The Kroger Co.
Louisville, KY
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Added 2 mins ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Huntington, WV
- $36,000 to $38,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 2 mins ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Ashland, KY
- Up to $14.5 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 2 mins ago
CF
Assistant Manager
Charter Foods, Inc
Portsmouth, OH
- $13 to $14 USD / hour
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 2 mins ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Charleston, WV
- From $40,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 2 mins ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Cross Lanes, WV
- $12 to $13 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 2 mins ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Charleston, WV
- From $38,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 2 mins ago
CF
Shift Manager / Hourly Manager
Charter Foods, Inc
Charleston, WV
- $12 to $13 USD / hour
Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a {{position_name}} to support the Management Team in running great shifts and meeting Charter Foods…
Added 2 mins ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Ashland, KY
- Up to $42,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…
Added 2 mins ago
CF
Assistant Restaurant Manager
Charter Foods, Inc
Cross Lanes, WV
- From $38,000 USD / year
Charter Foods, a franchisee of leading brands in the Food & Beverage industry, is seeking an {{position_name}} to support the Restaurant General Manager in running great shifts and meeting…

Closed listing

Amazon.com Services LLC

Sr. Product Manager, Delivery Experience Improvement (DXI)

Austin, TX, United States
Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of product or program management, product marketing, business development or technology experience
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

As Senior Product Manager for Middle Mile & Fulfillment, you will own the end-to-end customer experience across the Middle Mile network and drive defect identification and elimination across a focused set of high-impact opportunities. You will not be handed a tidy problem statement. We have more customer experience gaps than people to work them, and your first job is to find the ones that matter most: where defect volume is highest, where customer impact is greatest, and where Amazon has real leverage to act.

This role requires strong autonomy and a high tolerance for ambiguity. You will build relationships with operational and technical partners across the delivery network, develop a point of view on where to focus, and drive initiatives from discovery through launch -- authoring PRDs, defining product requirements, and holding the thread from upstream process failure to downstream customer outcome. Your work will directly contribute to CPU reduction at the S-Team level and will help define the Middle Mile KPI framework that does not yet fully exist.

Key job responsibilities

Own the end-to-end customer experience across the Middle Mile network
Develop deep expertise in processes, defect taxonomy, and the telemetry that makes performance visible
Identify the highest-impact customer experience gaps in Middle Mile & Fulfillment through data analysis
Ruthlessly prioritize based on CPU contribution, customer impact, and operational feasibility
Author PRDs and define product and business requirements
Own the relationship with upstream partners (Middle Mile Tech, First Mile) and downstream partners (Last Mile Tech, ShipTech, Geospatial, Product Experience, Program teams across CXI/DXI, CXI Tech)
Drive initiatives from problem definition through launch: align stakeholders, unblock dependencies, resolve ambiguity, and hold partners accountable to milestones without direct authority
Identify gaps in existing Middle Mile measurement
Create new KPIs and metrics where no adequate measure exists
Partner with BIEs and analytics teams to build the dashboards and telemetry that make defects visible before customers feel them
Own the weekly, monthly, and quarterly business review cadence for your portfolio; interpret trends, present findings, and arrive with a clear recommendation on resource allocation and prioritization
Contribute directly to CPU reduction as it scales to an S-Team-level goal
Establish frameworks that help operational and technical partners balance risk against efficiency Basic qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication Preferred qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience in Logistics, Distribution or Fulfillment processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 136,000.00 - 184,100.00 USD annually USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually

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Skills

Customer experience
Product comprehension
Program management
Sales
Communication skills
Logistics
Recruitment
Mental health

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