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Process Assistant, Rapid Asset Deployment
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Antioch, TN
Skill Development: Gain cross-functional exposure across 6 operational departments
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Manager of Sustainability
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The Manager monitors emerging sustainability requirements and trends, manages sustainability data and reporting activities, supports climate and other sustainability initiatives, and…
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DeNovo Financial Center Manager - Nolensville, TN
Fifth Third Bank, N.A.
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…spine surgeons, cross-functional business leaders, product development teams, and the commercial organization, you will help identify unmet clinical needs, translate customer insights into…
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CHEF MANAGER - MEMPHIS, TN
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IFS Cloud Functional Lead
Accenture
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- $94,400 to $293,800 USD / year
…collaboratively with the sales and leadership team on overall business development (existing and new accounts). Expectations are that the candidate will develop industry-specific points of…
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Program Manager, Integrated Planning, GEMS, NA Startup
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Nashville, TN
Amazon is seeking a Program Manager to join the Startup Integrated Planning team within the Global Engineering, Materials, & Sustainability (GEMS) organization. This team owns the…
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Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
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We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you…
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Innovation Engineering Manager, WW Innovation Engineering
Amazon
Nashville, TN
…hands-on leaders with experience managing new product and process development for high dollar value…
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Sr. Program Manager, WW Benchmarking and Scorecard (GSCE)
Amazon
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As the Senior Program Manager for the Quality Pillar, you will own end-to-end benchmarking and scorecard strategy for First Pass Yield (FPY), Stow Buffer Compliance, and emerging quality…
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Sales Operations Senior Manager
Accenture
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SAP Edge: Regional Sales VP
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TPM, Fwd Deployed Engineer, Business Innovation and AI
Amazon
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The Forward Deployed Engineering (FDE) team within Business Innovation & AI (BIA) is looking for a Technical Program Manager who builds. FDE embeds directly with teams across Amazon Global…
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Senior Supply Chain Manager, Rapid & Rural Logistics
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…(R2L) Supply Chain team is looking for a Senior Supply Chain Manager to lead site selection and launch planning for our Sub-Same Day (SSD) delivery network. In this role, you will conduct…
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Supervisor, Access and Patient Support
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Commitment to the continued development of oneself and team members
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Cybersecurity AI Forward Deployed Engineer - FDE - Manager
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Sr. Mgr Learning & Development, Amazon Health Services Learning and Development
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…regulated healthcare environment. We are looking for a Senior Manager of Learning and Development to lead the strategy, design, and delivery of enterprise-wide leadership development,…
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Director of Public School Strategy – Scholarship Services
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- $160,000 to $175,000 USD / year
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Risk Manager II, WWOS AMER Resilience
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Nashville, TN
As a Resilience Manager, you will design, build, and own the systems, frameworks, and programs that enable 24/7 operational continuity across Amazon's global network. This requires both the…
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Manager Client Support I
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Experience developing merchant services procedures, partner education content, or associate development programs.

Amazon.com Services LLC

Sr. Operations Manager

Virginia Beach, VA, United States

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Job details

Experience: 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Posting language: English
Posted: Nov 5, 2026

Original job description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities:

Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:

Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking around the FC with great frequency; FCs are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Responsibilities:

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:

Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Basic qualifications
Bachelor's degree or equivalent
Work flexible hours as business demands, including overnight, weekends and holidays
7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Prior experience with performance metrics, process improvement and Lean techniques
Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination Preferred qualifications
Ability to handle changing priorities and use good judgment in stressful situations
Interest in long-term career development through assignments in multiple FCs across the nation
Experience with a contingent workforce during peak seasons
Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Virginia Beach - 135,000.00 - 182,700.00 USD annually

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More about this job

Skills

Employee relations
Leadership
Customer experience
Guide staff
Process improvement
Performance management
Recruitment
Mental health

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