Jobs in the United States

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Program Manager
INL Professional
Idaho Falls, ID
Idaho National Laboratory is hiring a Senior Program Manager to work in our Business Management team for the PMO Manager – R&D & Operations Projects. Our team works a 9x80 schedule located…
Added just now
FS
Program Operations Manager
Faces SF
San Francisco, CA
- $85,000 to $100,000 USD / year
FACES Program Operations Manager is an exciting new role integral to the smooth and effective operations of our three ECE centers and our out-of-school time program. The Program Operations…
Added 1 min ago
Manager, Marketing Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
The Manager of Marketing Partnerships is responsible for the day-to-day coordination, execution, and operational management of VCA’s strategic external partnerships, broader marketing…
Added 2 mins ago
Senior Project Manager - Data Center
MasTec Utility Services
Boling, TX
The Project Manager for our Data Center projects is responsible for initiating, planning, executing, controlling, and evaluating construction projects in accordance with scope, budget, and…
Added 4 mins ago
Senior Engineer 2026
Klickitat Public Utility
Goldendale, WA
…done by engineering consultants. Act as lead design engineer, project engineer or project manager on projects with novel, difficult and multi-disciplinary aspects or features. Has technical…
Added 4 mins ago
TO
Water Distribution Supervisor
TOWN OF FIRESTONE
Firestone, CO
- $36.7 to $49.54 USD / hour
…system. This position supervises and assists staff who perform technical work, including shut-offs, meter installations or replacements, water quality testing, inspections, pressure checks,…
Added 4 mins ago
Senior Supply Chain Manager II
Mortenson
Remote, United States
Mortenson is currently seeking a Senior Supply Chain Manager II that will support the vision, direction, and day to day operations of the Supply Chain organization. You will work closely…
Added 5 mins ago
SS
Account Manager- Energy Downstream (Refining & Chemicals)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
Strategic Staffing Solutions is looking for an Account Manager in Houston, LA or Utah area
Added 5 mins ago
SS
Account Manager, Energy Upstream (Oil & Gas)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
Strategic Staffing Solutions is looking for an Account Manager in Houston, Midland or Denver area
Added 5 mins ago
Manufacturing Electrical Engineer
SEDAA
Plano, TX
Collaborate with Production, Quality, Manufacturing, and Engineering teams to resolve technical issues and implement corrective actions.
Added 5 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
Provide technical oversight and consulting leadership for project execution.
Added 5 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
Provide technical oversight and consulting leadership for project execution.
Added 5 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
Provide technical oversight and consulting leadership for project execution.
Added 5 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
Provide technical oversight and consulting leadership for project execution.
Added 5 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
Provide technical oversight and consulting leadership for project execution.
Added 6 mins ago
Intraday Ops Analyst
ASM Research, An Accenture Federal Services Company
Montpelier, VT
Works on projects in support of varying government contracts, including general project oversight to support the Project/Program Manager. Assist in the writing, updating, and submitting…
Added 6 mins ago
Business Development Manager OEM
Emerson
Montpelier, VT
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 6 mins ago
Information Security Operations Manager
STULLER INC.
Lafayette, LA
As the Information Security Operations Manager, you will lead Stuller's information security program and Security Operations team. You will establish security strategy, oversee cyber risk…
Added 6 mins ago
C
Regional Maintenance Manager
CBRE
Montpelier, VT
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 6 mins ago
Manager of Logistics Engineering (Supply & Marketplace)
Uber Freight
Rogers, AR
…spend and 1.5M annual shipments. In addition to leading complex project execution, you will manage, coach, and scale a team of Logistics Engineers, optimizing team capacity, standardizing…
Added 6 mins ago
Sr Manager - Proj/Prog
Maximus
Montpelier, VT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 6 mins ago
Network Development Manager
Meta
Montpelier, VT
2+ years of experience in network development, telecommunications, fiber optic infrastructure, or a related field (commercial, technical, or project management roles)
Added 6 mins ago
Regulatory Readiness Program Manager
Meta
Montpelier, VT
Regulatory Readiness Program Manager Responsibilities:
Added 6 mins ago
Senior Engineering Program Manager
HPE
Spring, TX
As a hardware Engineering Program Manager, you will lead complex, cross-functional programs supporting the development and implementation of HPE products or system solutions. You will…
Added 6 mins ago
TI
Accounting Project & Reporting Manager
The Inland Real Estate Group of Companies
Downers Grove, IL
- $112,227.79 to $143,090.43 USD / year
We are seeking a highly motivated Accounting Project & Reporting Manager to join our Accounting & Finance team. This unique role combines technical accounting expertise with project…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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