Jobs in the United States

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IT Project Tech Lead / AI Program Manager - Vice President
Citigroup
Irving, TX
…the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a…
Added just now
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Plano, TX
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
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Scrum Master
S&P Global
New York, NY · Princeton, NJ
…goals and PI objectives. Will work closely with the Product Manager, Product Owner, Tech leads, UI/UX, security, QE leads and other team members to make sure the product/solution/platform…
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Project Coordinator, Engineering Services
Actalent
Fort Worth, TX
- $60,000 to $65,000 USD / year
…day-to-day office operations in support of Actalents delivery center…
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Sr Manager, IT Cybersecurity Data Protection
American Airlines
Fort Worth, TX
As one diverse, high‑performing team committed to technical excellence, you’ll help shape the modern cybersecurity capabilities that drive a more reliable, safe, and profitable airline. The…
Added 1 min ago
Claims Customer Service Manager
battleface
Remote, United States
about the role: we're looking for an experienced Claims Customer Service Manager to lead, develop, and oversee our customer service operations within the claims department.
Added 1 min ago
Clinical Specialist, Pain Interventions - Dallas, TX
Medtronic
Dallas, TX
…necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device…
Added 1 min ago
Cybersecurity Staff Analyst | Human Risk
The Home Depot
Remote, United States
…and Awareness Team - the primary driver behind evolving our program from a traditional security awareness model, built around simulation pass/fail metrics and annual compliance training,…
Added 1 min ago
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Asset Manager
TEKsystems
Washington, DC
- $25 USD / hour
DescriptionThe Asset Manager oversees all hardware inventory processes to ensure accurate tracking, allocation, and lifecycle management of laptops throughout the refresh project. Key…
Added 1 min ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Houston, TX
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 1 min ago
MA
Associate Leadership Practitioner - Leadership Institute
MD Anderson Cancer Center
Houston, TX
- $44.47 to $66.59 USD / hour
…reporting processes for AI-related educational activities • Monitor program operations and identify operational challenges, risks, and resource needs • Escalate issues, risks, and resource…
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Austin, TX
…powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical…
Added 2 mins ago
Manager IV, Operations Management (M4) Days - MDP Build
Applied Materials
Austin, TX
…individuals with sensitivity to noise, and the use of hand and power…
Added 2 mins ago
Staff Software Engineer for NextGen In-Vehicle Infotainment Systems - DevOps
General Motors
Austin, TX
This role combines deep technical execution with cross-functional leadership. You will drive the architecture, implementation, and operational excellence of the build, test, release, and…
Added 2 mins ago
Clinical AI Technical Integration Specialist
GovCIO
Austin, TX
Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
Added 2 mins ago
Network Fiber Delivery Manager [Americas]
Meta
Austin, TX
…visibility, and global impact.We are seeking a Network Fiber Delivery Manager to help shape, operationalize, and scale our global network investments portfolio. You will lead the delivery…
Added 3 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Austin, TX
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 9 mins ago
Network Architect
CF Industries Employee Services LLC
Northbrook, IL
…across on-premises, cloud, and hybrid environments, providing technical leadership for LAN, WAN, wireless, data center, SD-WAN, VPN and cloud networking technologies. This role defines…
Added 10 mins ago
Customer Success Manager II, Commercial Markets
Planet
San Francisco, CA · Denver, CO
…adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with…
Added 10 mins ago
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Civil Project Engineer
Jobot
Tampa, FL
- $80,000 to $160,000 USD / year
…station and force main design. This individual will also provide technical and design services in support of civil engineering projects reporting directly to their project manager.…
Added 11 mins ago
Associate Product Manager
Tint
Remote, United States
We're hiring an Associate Product Manager to support one of our largest and most operationally complex product programs. You'll report to the Staff Product Manager who owns the program, and…
Added 16 mins ago
Workplace Solutions Specialist I
U-Haul International, Inc.
Phoenix, AZ
…independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting…
Added 17 mins ago
Senior Partner Operations Manager
Sword
Remote, United States
…now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected…
Added 18 mins ago
Senior Program Manager
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA · Austin, TX
The Senior Program Manager role manages complex, high-risk technical IT and Operations programs or projects of strategic importance to the organization. This role oversees project…
Added 24 mins ago
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Commercial Manager
Vantage Group
UNAVAILABLE
- $105,000 to $115,000 USD / year
…strategy, and driving measurable business results? As Commercial Manager, you will play a key role in shaping the commercial performance of Vantage's airport network by developing and…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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