Jobs in the United States

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UO
OSP Construction Manager
Utilities One
Seattle, WA
- $90,000 to $120,000 USD / year
The Construction Manager / Operations Program Manager (OPM) is responsible for the overall planning, execution, client management, and operational oversight of construction projects. This…
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UO
OSP Construction Manager
Utilities One
Tacoma, WA
- $90,000 to $120,000 USD / year
The Construction Manager / Operations Program Manager (OPM) is responsible for the overall planning, execution, client management, and operational oversight of construction projects. This…
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MANAGER CUSTOMER MARKETING PROGRAMS & DELIVERY
SBH
Plano, TX
The Manager, Customer Marketing Programs & Delivery supports the successful execution of Customer Marketing initiatives across CRM, Loyalty, Personalization, Customer Data, and Marketing…
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Manager, Market Access Marketing Operations
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ · Horsham, PA
Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Manager, Market Access Marketing (MAM) Operations.
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Senior Immunology Sales Specialist, Dermatology (Big Sur North, CA) – Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
San Jose, CA
Build customer loyalty by identifying and cultivating relationships with key decision makers at the local level who can influence decision making within the healthcare provider systems.
Added 1 min ago
Graduate Program Manager
UWMSN University of Wisconsin Madison
Remote, United States
The Graduate Program Manager is the expert resource and point of contact for master's and doctoral programs in two distinct areas: Rehabilitation Counseling and Special Education. The…
Added 1 min ago
RU
Project Manager - SRE
Randstad USA
Remote, United States
- $44 to $45 USD / hour
Systems thinker who can connect day-to-day tasks to larger program and business objectives.
Added 1 min ago
Maintenance Manager
TWO-TAC LLC
Ruther Glen, VA
Under the direct supervision of the Operations Manager, the Maintenance Manager leads a team of maintenance staff and oversees daily operations with efficiency and professionalism. This…
Added 2 mins ago
Restaurant Manager
Olde Mecklenburg Brewery LLC
Charlotte, NC
The Restaurant Manager leads day-to-day Front of House operations at OMB’s Ballantyne location - guest experience, steps of service, FOH team leadership, the bar and beverage program, and…
Added 2 mins ago
DO
Analyst II-HR/Return to Work-Metropolitan State Hospital-26-514
Department of State Hospitals
CA
- $6,031 to $7,547 USD / month
The successful candidate will report under the general direction of the Supervisor I, Return to Work Manager, performs a wide variety of analytical staff services assignments such as,…
Added 2 mins ago
Commercial Portfolio Manager
Five Star Bank
Rochester, NY
…delivering outstanding financial solutions. As a Portfolio Manager, Commercial Banking, you will work closely with Relationship Managers and clients to support a portfolio of commercial…
Added 2 mins ago
District Manager - Southern California/Arizona
BP Products N.A. Inc.
Remote, United States
The District Manager serves as an inspirational, strategic leader responsible for supervising multiple travel centers within a defined geographic region. This role provides the vision,…
Added 2 mins ago
CR
Platform Products and Client Experience, Charles River Development, Vice President
Charles River Systems Inc MA
United States
- $110,000 to $207,500 USD / year
…capabilities. This role requires a senior product leader and people manager who can lead and develop a product management team, operate effectively in an agile delivery model, communicate…
Added 2 mins ago
Implementation Project Manager
FSV Payment Systems, Inc.
Jacksonville, FL · Atlanta, GA · Minneapolis, MN
…implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely…
Added 2 mins ago
Project Manager
FSV Payment Systems, Inc.
Jacksonville, FL · Atlanta, GA · Minneapolis, MN · Charlotte, NC
…projects within Prepaid. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in…
Added 2 mins ago
Supervision Principal Ohio/Indiana
U.S. Bancorp Advisors, LLC
Columbus, OH · Saint Louis, MO · Chesterfield, MO · Cincinnati, OH
Provides input to influence departmental policy and procedures through participation in committees or on special projects as assigned by the Supervision Manager (SM).
Added 2 mins ago
Supervision Principal Missouri/Arkansas
U.S. Bancorp Advisors, LLC
Saint Louis, MO · Chesterfield, MO · Cincinnati, OH · Owensboro, KY
Provides input to influence departmental policy and procedures through participation in committees or on special projects as assigned by the Supervision Manager (SM).
Added 2 mins ago
RRMIF Dock Technician
RTX
United States
Knowledge of existing RTX execution systems (PRISM, SAP, EMR)
Added 2 mins ago
Digital Business Relationship Manager for Commercial Engines (Onsite)
RTX
United States
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.
Added 2 mins ago
oneRTX Process & Systems Transformation, Jira Program Operations Lead (Remote)
RTX
Remote, United States
oneRTX Process & Systems Transformation, Jira Program Operations Lead
Added 2 mins ago
Sr. Operations Manager (onsite)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 2 mins ago
Senior Manager, Trusted Components R&D
RTX
United States
Collins Applied Research & Technology seeks a Senior Engineering Manager of Trusted Components R&D to lead a multi-disciplinary department of software, systems, cyber, and firmware…
Added 2 mins ago
Metrology Engineer
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 3 mins ago
HVAC Attendant
Kdc/one Port Jervis
Port Jervis, NY
…ventilation, air conditioning, refrigeration, and related building systems within a manufacturing environment. This position supports the facility's operational reliability by ensuring all…
Added 3 mins ago
HVAC Attendant
kdc/one
Port Jervis, NY
…ventilation, air conditioning, refrigeration, and related building systems within a manufacturing environment. This position supports the facility's operational reliability by ensuring all…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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