Jobs in the United States

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Added 2 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Burlington, VT
Experience in technical project or program management, technology delivery, technology operations, or a related field.
Added 2 mins ago
Sr Learning Manager
Cengage Group
Burlington, VT
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
Added 7 mins ago
Sr Learning Manager
Cengage Group
Manchester, NH
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
Added 19 mins ago
Project Manager, NERC Regulation Compliance I/Sr (Position can be located in Albuquerque, NM or Alvin, TX)
TXNM Energy
Alvin, TX
Project Manager, NERC Regulation Compliance Sr
Added 19 mins ago
Capital Projects Cost Analyst (III-Sr)
Entergy
Woodlands, TX
Identifies cost risks and opportunities through the project life cycle, and manages these risks with the project team. Provides clear insight into contingency allocation and trends to…
Added 20 mins ago
Sr Project Manager
HCSC
Richardson, TX · Houston, TX
…federal mandates. Being accountable for end-to-end delivery of a project or program, including managing the cost / budget, schedule & dependencies; ensuring the project scope is aligned…
Added 2 hours ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
- Manage multiple fast paced projects simultaneously. Foresee and manage internal Technical Program Manager’s (TPM’s) expectation regarding project-specific cost and schedules variables.
Added 3 hours ago
Sr. Technical Program Manager, Technology Portfolio Management
Visa Technology and Operations LLC
Austin, TX
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the…
Added 3 hours ago
IG
REMOTE-Sr. Project Manager
Insight Global
Blue Bell, PA
- $70 to $85 USD / hour
We are seeking a Senior Implementation Manager to support a large-scale Single Sign-On (SSO) migration initiative. This individual will help lead the migration of 200+ SSO integrations from…
Added 3 hours ago
Controller
Concurrent Technologies Corporation
Johnstown, PA
Drive technical innovation and excellence across the organization to enhance capabilities and competitiveness.
Added 4 hours ago
Sr. Analyst, Inventory Solutions
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical…
Added 4 hours ago
Sr. Manager, Projects, Lake County
Abbott Laboratories
IL
Establish project priorities, governance, reporting structures, and performance metrics to ensure successful program delivery.
Added 4 hours ago
AH
Sr. Manager, Full Time, Days, Call Center Opns, Morristown, NJ
Atlantic Health System
Morristown, NJ
- Full-time
…management of projects impacting the Call Center (vendor management, technical go-lives, process optimizations, etc.). Drives and track adherence to milestones, deliverables, and timelines…
Added 4 hours ago
Assistant Director - Learning Design Enablement
NU USA Northeastern University
Boston, MA
Reporting to the Sr. Director of Learning Design Enablement, this role directly manages the Learning Design Manager(s) and Senior Learning Experience Designers and oversees the Learning…
Added 4 hours ago
T
Sr Project Manager - Operations
Tolmar
Windsor, CO
- $130,000 to $145,000 USD / year
This Senior Project Manager position, under minimal supervision, is accountable for leading and managing multiple strategically-focused projects simultaneously. Responsible for planning and…
Added 4 hours ago
A
Sr. Environmental Project Manager - PFAS
APTIM
Dallas, TX
- $150,000 to $175,000 USD / year
…firm, is currently seeking an experienced, goal-oriented PFAS Project Director/Manager with proven marketing skills to continue to expand and drive our growth in the remediation of…
Added 4 hours ago
Wireline Midwest Sr Operations Manager
MasTec Communications Group
Dallas, TX · Fort Worth, TX
Responsible for construction operations, customer relations, project Exicution, and financial perfromance within the assigned region.
Added 4 hours ago
Sr. Analyst, Inventory Solutions
The Home Depot
Atlanta, GA
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical…
Added 5 hours ago
Sr. Tech Infra Program Manager, OIS NANO
Amazon
Austin, TX
3+ years of technical infrastructure management experience
Added 5 hours ago
Consumer Marketing Senior Manager, GEMTESA
Sumitomo Pharma America, Inc
Remote, United States
Apply patient insights, segmentation, market research, and analytics to evaluate program effectiveness and optimize messaging, channel mix, customer experience (CX), and campaign…
Added 5 hours ago
Senior Program Manager
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA · Austin, TX
The Senior Program Manager role manages complex, high-risk technical IT and Operations programs or projects of strategic importance to the organization. This role oversees project…
Added 5 hours ago
Sr. Principal / Principal Software Engineer - Release Train Engineer
CORP-Corporate Office
United States
Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Added 5 hours ago
Sr. Technical Program Manager
PlayStation Global
Madison, WI
As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working…
Added 6 hours ago
Senior Manager, Test Operations
Blue Origin Personnel, LLC
Van Horn, TX
3+ years as a manager or lead of a technical team
Added 6 hours ago
Advanced Electrical Engineer
Aerospace
Phoenix, AZ
…will have the opportunity to provide electrical engineering technical expertise and leadership in the maturation of critical electrical systems and components technologies. You will be…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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