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Project Manager II – Technical
BAE Systems
Broomfield, CO
Job Description BAE Systems Aerospace & Mission Systems (AMS) Military Space Strategic Business Unit is looking for a Technical Project Manager II to lead operations activities for…
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Cloud Engineer II (Full Time) - United States
Cisco
Milpitas, CA
- Full-time
…platforms like the Cisco Identity Services Engine and Meraki Access Manager to simplify security compliance for global organizations. We are a critical engine within our $3B+ Security…
Added 2 mins ago
Chief Engineer- Production
V2X
Indianapolis, IN
Collaborate with the Program Manager to ensure technical cost, schedule, and performance objectives are achieved.
Added 2 mins ago
Oracle Cloud ERP Project Manager
Argano
Remote, United States
Technical Project Management Skills: Comprehensive understanding of software development processes and relevant technologies. Ability to drive technical scoping decisions in conjunction…
Added 3 mins ago
FY27 Intern - Display IP FPGA Emulation Intern - Canada (4 months)
ON, CA
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 3 mins ago
Shipping Associate - Triple S Flotech
Floworks International LLC
Jacksonville, FL
Use Microsoft Office, Excel, and additional software to track and communicate internally, to suppliers, and to vendors
Added 4 mins ago
Associate Project Manager - Construction Materials & Special Inspection
STRATA, Inc.
Pocatello, ID
We’re looking for an Associate Project Manager to join our Pocatello, Idaho team and help grow our CMT and Special Inspection program in Eastern Idaho. In this role, you’ll play a key part…
Added 5 mins ago
AC
IT Support Analyst (Denver, Colorado)
Armstrong Collective Brand
Denver, CO
- $65,000 to $75,000 USD / year
The IT Support Analyst reports to the Senior Manager, IT Service Delivery and supports the implementation, operation, and continuous improvement of technology across Canyon Spirit Onboard,…
Added 5 mins ago
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Principal Business Development Manager
Aerospace
San Diego, CA
- $210,000 to $236,000 USD / year
The Principal Business Development Manager will drive business growth within the EW and/or Radar markets. They possess specialized technical knowledge and experience in their area of…
Added 5 mins ago
RU
Factory Manager
Randstad USA
Garland, TX
- $120,000 to $150,000 USD / year
…high-end engineered surfaces is hiring an on-site Industrial Software & Automation Engineer. In this role, you will take technical ownership of plant software, automated controls…
Added 5 mins ago
Senior Project Manager
Prime Electric
Milwaukie, OR
As a Senior Project Manager, you will play a pivotal role in leading and overseeing the successful execution of increasingly complex small to medium-scale construction projects. Operating…
Added 6 mins ago
Renewal Specialist, Smal Law
West Publishing Corporation
Eagan, MN · Frisco, TX · Ann Arbor, MI
Demonstrates superior CRM knowledge and technical skills, with a use of AI
Added 6 mins ago
Application Developer 1/2/3 (PCN 060366M)
State of Alaska
Anchorage, AK
…the department. This position will join a team of dedicated technical and professional-level staff that produce high-quality work, allowing the department to function efficiently. We…
Added 6 mins ago
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Accounting Technician 1 Juneau (PCN 060098)
State of Alaska
Juneau, AK
- $25.36 USD / hour
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Added 8 mins ago
AC
IT Support Analyst (Denver, Colorado)
Armstrong Collective Brand
Denver, CO
- $65,000 to $75,000 USD / year
The IT Support Analyst reports to the Senior Manager, IT Service Delivery and supports the implementation, operation, and continuous improvement of technology across Canyon Spirit Onboard,…
Added 9 mins ago
Environmental Engineer 6
CDM Smith
Bellevue, WA
…the opportunity to learn every day from our highly-skilled technical staff and project managers, participate in our mentoring program, and advance your professional development through our…
Added 9 mins ago
Data Management Discipline Leader
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…from a project-by-project support function to a well-governed technical discipline that improves efficiency, reduces data risk, supports defensible decision-making, and strengthens CDM…
Added 12 mins ago
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Quality Inspector/CMM Programmer
VetPowered
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- $40 to $48 USD / hour
Experience with Zeiss CMM equipment and Calypso software strongly preferred; candidates with programming experience on other CMM platforms such as PC-DMIS, MCOSMOS, or CMM-Manager will be…
Added 12 mins ago
Information Technology Manager (Air Force Flying Operations) - Barksdale AFB, LA
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This position manages the Wing and Operations Group Electronic Flying Bag IT program: the mobile devices, stand-alone computers, mobile device management software and electronic flight…
Added 12 mins ago
Teacher Assistant - Interim @ Gardner Park Elementary
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Previews software and advises administrators on quality and alignment to Common Core and Essential Standards
Added 13 mins ago
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Licensed Land Surveyor
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…Smart + Talented + Professionals (CSTP), with a variety of technical expertise, years of experience, and vast knowledge of the engineering…
Added 16 mins ago
Systems Engineering, Lead -- SETA
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Semper Valens Solutions is seeking a skilled and experienced Program Manager, Lead to provide subject matter proficiency for work described in the task.
Added 16 mins ago
Program Manager, Lead -- SETA
Semper Valens Solutions
Fort Belvoir, VA
Semper Valens Solutions is seeking a skilled and experienced Program Manager, Lead to provide subject matter proficiency for work described in the task.
Added 17 mins ago
Senior Project/Task Order Manager
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Communicate: Help establish effective communication methods for team standups, technical/design decisions, and client interactions.
Added 17 mins ago
Program Manager
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JGA Space & Defense is seeking a motivated, organized, and results-driven Program Manager to support and lead customer programs within our precision aerospace and defense manufacturing…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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