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Customer/Client Services Team Lead
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $28 to $30 USD / hour
Professionalism, reliability, and personal accountability.
Added just now
OL
Customer/Client Services Team Lead
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $28 to $30 USD / hour
Professionalism, reliability, and personal accountability.
Added 8 mins ago
Manager, CPE Data Engineering Lead
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Carlyle Group seeks a hands-on engineering manager to lead AI and data engineering for Global Private Equity (GPE). The team builds and runs the platform that brings together portfolio…
Added 9 mins ago
Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…direction; discerns priorities in conjunction with the COR, program/project manager, and the accounts director - assists in the development of the day-to-day tactical plan for the project…
Added 12 mins ago
Supervisor, Signal & Train Control Maintenance (Light Rail)
Regional Transportation District
United States
…also supporting system upgrades, modification programs, and reliability improvement initiatives. This role tracks key performance indicators (KPIs), identifies trends, and recommends…
Added 14 mins ago
GO
Fleet Manager
Goodwill of Colorado
Colorado Springs, CO
- $67,500 USD / year
…with the Pikes Peak State College Diesel Mechanic Training Program. Provide leadership and supervision to maintenance staff, including mechanics, tool clerks, and…
Added 14 mins ago
Customer Focused Team Manager 3
Celestica International LP
Richardson, TX
Manager of a major Customer Focused team within a site. Leads all of the indirect functions necessary to execute the customer's business some or all of whom report directly to the role and…
Added 16 mins ago
Senior Manager Distribution Engineering & Technology
Ethicon Inc. Legal Entity
Raritan, NJ · Memphis, TN
Ethicon Inc, a member of the Johnson & Johnson family of companies is currently recruiting for a Senior Manager, Distribution Engineering.
Added 16 mins ago
Diesel Technician/Mechanic III - Entry Level
Penske
Sharonville, OH
…you have the time you need to do the job right. Safety and reliability are our top…
Added 17 mins ago
Application Support Analyst I or II
Bankers Trust Company
Des Moines, IA
…infrastructure teams, security teams, or the Application Development…
Added 19 mins ago
J
Senior Manager, Advanced Grid and Controls Solutions
Louisville, CO
- $173,000 to $216,750 USD / year
The Senior Manager of Advanced Grid and Controls Solutions leads an engineering team responsible for defining, evaluating, validating, and deploying advanced grid-integration and control…
Added 20 mins ago
BP
Part-Time Doorstep Trash Pick Up
BUTLER PLUS
Greensboro, NC
- $1,200 USD / month
- Part-time
Maintain daily communication with your supervisor/manager to ensure a streamlined and effective workflow.
Added 21 mins ago
SR
Hypersonic Wind Tunnel Lead Engineer - REMOTE
Scientific Research Corporation
Alexandria, VA
- $228,100 USD / year
…delivers specialized technical expertise, engineering oversight, program management, and acquisition support to help the government design, manage, and deliver complex systems, in this case…
Added 21 mins ago
Site Manager, DashMart
DoorDash USA
North Olmsted, OH
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.
Added 21 mins ago
Technical Program Manager – Cluster Build and Operations
Advanced Micro Devices, Inc
Austin, TX
As the Cluster Build and Operations Program Manager, you are the accountable leader for the cluster from concept through delivery and into steady-state service. You partner with engineering…
Added 21 mins ago
Director of Marketing Operations
Aidoc
United States
…ecosystem includes Salesforce, HubSpot, LeanData, GA4, Google Tag Manager, Cloudingo, iCapture, Revealed, Databricks, and Userled. We are evaluating a possible move from HubSpot to Marketo;…
Added 22 mins ago
Cut to Length Assistant
Kloeckner
Memphis, TN
…operator on the line. The position reports to the Operations…
Added 23 mins ago
GW
Maintenance Technician
GOLDEN WEST PACKAGING GROUP
STOCKTON, CA
- $34 to $43 USD / hour
…communicating potential and immediate issues to the maintenance manager. This individual also maintains records of repairs through Manager Plus, analyzes trends and makes recommendations to…
Added 25 mins ago
BH
Home Health Account Executive
BAYADA Home Health Care
Reading, MA
- $70,000 to $75,000 USD / year
BAYADA Home Health Care is seeking an experienced Account Executive to fill the role of Marketing Manager to develop and manage relationships with referral sources in the community to…
Added 26 mins ago
Head of Power & Infrastructure Development
Fortitude Mining, LLC
Remote, United States
Partner with operations to optimize the cost, reliability, and uptime of owned sites
Added 29 mins ago
VP
Certified Medical Assistant, Cardiology Ridgewood, Full Time, Day
Valley Physician Services
United States
- $21.9 to $27.37 USD / hour
- Full-time
(CMA) Under the direction of the physician, Charge RN or Manager performs direct clinical activities in a courteous, caring and respectful manner. These include patient intake, blood draw,…
Added 31 mins ago
Talent Management Consultant
Southern Company
Atlanta, GA
The TM Consultant reports to the Talent Management Manager for Georgia Power Company and will support both Southern Company-wide initiatives and Georgia Power Company business units.
Added 32 mins ago
Fleet Asset Strategy Program Manager
Oncor
Fort Worth, TX
The Fleet Asset Strategy Program Manager serves as the enterprise subject matter expert and program lead for three strategic fleet programs: off-highway asset management, fuel operations…
Added 32 mins ago
N
Sr. Systems Engineer- Projects - NBC4 & T44
NBCUniversal
Washington, DC
- $110,000 to $120,000 USD / year
Work closely with the Manager of Technology to determine requirements gathering, planning, and implementation of technical and workflow solutions for News, Production, Creative Services and…
Added 34 mins ago
Software Engineer (Python, APIs, OCP/Kubernetes, Nvidia GPUs)
PNC Bank NA
PA · Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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