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Added 2 mins ago
Non-Destructive Assay Manager - Materials Science Division
LLNL
Livermore, CA
We have an opening for a Non-Destructive Assay Manager to support the Superblock within the Strategic Deterrence (SD) Directorate. In this role, you will provide day-to-day management and…
Added 2 mins ago
Senior Web Program Manager
WMATA Candidate Experience
Washington, DC · DC
The Washington Metropolitan Area Transit Authority (WMATA) is seeking an experienced and strategic technology leader to serve as Senior Web Program Manager within Digital Modernization.…
Added 4 mins ago
Product Manager, AI & Technology - Dallas
TI Communities
Irving, TX
TI Communities is seeking a strategic and results-driven Product Manager, AI & Technology to lead the evaluation, implementation, and optimization of technology solutions that enhance the…
Added 4 mins ago
Store Manager
AutoZone
Butler, IN
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 4 mins ago
SME Test Manager- Wright-Patterson AFB, Ohio
Serco USA
Wright-Patterson AFB, OH
If you want to work on cutting-edge, high-impact Air Force programs, Serco has a great opportunity for you! As a SME Test & Evaluation Program Manager, you will be supporting the Air Force…
Added 4 mins ago
Onsite Medical Representative
Amazon.com Services LLC
Schertz, TX
…operate. The Amazon Workplace Health & Safety (WHS) team sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and…
Added 7 mins ago
Director of Equipment
MasTec Civil
Atlanta, GA · Medley, FL · Tampa, FL · Jacksonville, FL · Birmingham, AL · CHARLOTTE, NC
…infrastructure companies.The Director of Equipment provides strategic and operational leadership for all equipment‑related functions supporting a heavy civil and transportation construction…
Added 10 mins ago
NOVA Program Manager
Munich Re Careers
Wayne, PA
The AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value…
Added 10 mins ago
Operational Excellence Manager
Gemini, Inc.
Decorah, IA · Taylor, TX
Gemini is looking for an OPEX Manager to join the Gemini team! This position leads the strategy and execution of continuous improvement across the organization. This role partners with…
Added 19 mins ago
People and Culture Senior Manager
Southwire Company LLC
Starkville, MS
…that align with organizational goals and values. Provides a strategic approach to P&C planning, policy development, talent management, and fostering an inclusive workplace culture. Partners…
Added 22 mins ago
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Senior Commodity Manager - Resins
CASCADE ENGINEERING
Grand Rapids, MI
- $87,663 to $131,813 USD / year
Join us as a Senior Commodity Manager and take ownership of our most important commodity category: resin. We're looking for a strategic sourcing leader with deep resin purchasing…
Added 24 mins ago
Managing Director, Marketing & Brand
Robin Hood
NY
…do this by collaborating with government partners to build program and policy innovations that hold the promise of expanding economic opportunity in New York City - providing nimble “risk…
Added 30 mins ago
Asst. Director of Transportation - Mobility
GRTC Transit System
Richmond, VA
…including CARE Paratransit, CARE On-Demand, and the TNC voucher program. This role directly supervises Microtransit Transportation Supervisors, Operators, the Travel Trainer, and…
Added 30 mins ago
Performance Manager- Chicago, Illinois
BMO Bank N.A.
Chicago, IL
Acts as a subject matter expert on specific marketing and sales force programs and applications. Analyzes business opportunities to recommend new strategies, programs, and tactics. Designs…
Added 31 mins ago
Nurse Manager II, Med Surg
Kaiser Permanente
San Marcos, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing strategic partnerships with physicians, subject…
Added 31 mins ago
Program Manager 2 - Resiliency Technology & Products
Northrop Grumman
Redondo Beach, CA
…the world today and for generations to come. We are seeking a Manager Programs 2 to lead a complex, classified advanced technology program. This position will be located on-site at our…
Added 32 mins ago
Manager, Strategic Enablement
NBC Universal
Universal City, CA
The Manager, Strategic Enablement is a member of the Platform Distribution & Partnerships (PD&P) Partner Operations team. This role leads cross-functional projects and programs that…
Added 32 mins ago
Major Construction Senior Project Manager
Southern California Edison
Pomona, CA
Manages one or more large, long-term and/or complex projects or programs with responsibility for results in terms of scope, schedule, cost/budget, and risk in accordance with the…
Added 32 mins ago
Financial Analyst III
General Atomics
Poway, CA
Support program managers in the development of Estimates at Complete (EACs) for a variety of contract types and company funded programs. Challenge program ETC assessments for validity.
Added 32 mins ago
Financial Analyst II
General Atomics
Poway, CA
Support program managers in the development of Estimates at Complete (EACs) for a variety of contract types and company funded programs. Challenge program ETC assessments for validity.
Added 34 mins ago
LC
Assistant Manager
Links Car Wash
Houston, TX
- $14 to $18 USD / hour
Links Car Wash is a fast-growing, innovative company transforming the car wash industry through strategic acquisitions and new site development. With plans to add 50 new locations annually…
Added 34 mins ago
Assistant Nurse Manager, Med Surg Telemetry
Kaiser Permanente
Los Angeles, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 35 mins ago
Senior Manager, Vendor Contract and Performance Management
L.A. Care Health Plan
Los Angeles, CA
The Senior Manager of Vendor Contract and Performance Management is responsible for the comprehensive stewardship of a portfolio of complex provider, vendor, specialty health plan, or…
Added 37 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
Philadelphia, PA
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 37 mins ago
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Medical Representative (Tremont, PA)
Actalent
Tremont, PA
- $29 to $31 USD / hour
…experienced Onsite Medical Representative (OMR) to support our strategic goals by providing resources, best practices, and safe environments. As an OMR, you will independently assess and…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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