Jobs in the United States

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Added 11 mins ago
Manager, Enterprise Communications & Channels
Amentum
Juneau, AK
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 11 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Juneau, AK
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 11 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Juneau, AK
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 21 mins ago
BH
Measurement and Corrosion Supervisor
Black Hills Energy
Palmer Lake, CO
- $31,533 USD / year
Reporting Relationship: Director Gas Operations or Manager Measurement and Corrosion
Added 21 mins ago
BH
Data Center Development Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Data Center Development Manager plays a key role in supporting Black Hills Energy's strategic initiatives by supporting data center clients and future growth opportunities. This role…
Added 21 mins ago
VI
Senior Learning Partner
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Guide learning teams in applying established frameworks and best practices while coordinating program deliverables, governance activities, and communications.
Added 27 mins ago
TM
Content Manager
The Miami Foundation
Miami, FL
- $72,000 to $92,000 USD / year
Serve as a thought partner to leadership and program teams, helping shape narratives around complex or evolving work.
Added 29 mins ago
Project Coordinator/4078/Jackson
Terracon Consultants, Inc.
Jackson, MS
…project tracking, project quality and consistency, and drafting communications resulting in great client experience. Essential Roles and Responsibilities: Coordinate document processes and…
Added 29 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Jackson, MS
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 29 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jackson, MS
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 36 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Charleston, WV
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 36 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Charleston, WV
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 42 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Lincoln, NE
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 42 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Lincoln, NE
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 1 hour ago
Senior Data Center Support Services Technician - Catalyst Military Program
Oracle
Jefferson City, MO
Oracle's Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers…
Added 1 hour ago
Startup Program Manager
IBM
Cambridge, MA
In the role of Startup Program Manager, you will be a part of this fast-paced team, responsible for the success of a portfolio of startups achieved through delivery excellence. You will…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Boston, MA
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Boston, MA
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 1 hour ago
Community Engagement Manager
Meta
Aiken, SC
…our data center community development team. This role will partner with our site selection, operations, communications, and public policy teams to advance community development initiatives…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Columbia, SC
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Columbia, SC
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Boise, ID
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Boise, ID
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Montgomery, AL
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 2 hours ago
Senior Manager, Internal and External Reporting
Eliassen Group
Montgomery, AL
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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