Jobs in the United States

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Added 3 mins ago
Program Manager - Hybrid
NTT Data Americas, Inc.
Franklin, TN
We are currently seeking an IT Program Manager - Hybrid, to join our team in Franklin, TN, United states.
Added 3 mins ago
Physician Experience Manager
Community Health Systems
Franklin, TN
The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement,…
Added 3 mins ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Nashville, TN
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 3 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Nashville, TN
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 3 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Nashville, TN
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 3 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Nashville, TN
Effectively communicate program progress internally, including developing collateral for and participating in executive communications
Added 3 mins ago
C
Product Manager – Retirement Services
Cognizant
Nashville, TN
- $150,000 to $180,000 USD / year
Manage project and program status reporting for both internal and external stakeholders, including executive-level communications.
Added 5 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Taunton, MA
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
…organization, directly assisting the LOB Controller and FPR&A Manager with deliverables and analysis that support decision making of GDMS…
Added 10 mins ago
MM
Business Analytics Analyst
Martin Marietta Materials, Inc
Lakewood, CO
- $77,000 to $103,000 USD / year
Assist in the development of executive presentations with audiences ranging from local leadership to C-Suite executives.
Added 17 mins ago
Senior Project Manager
Concentrix
Omaha, NE
We are seeking an experienced Project Manager to lead complex initiatives across multiple teams, stakeholders, and delivery workstreams. In this role, you will guide agile teams, manage…
Added 18 mins ago
C
Product Manager – Retirement Services
Cognizant
Lincoln, NE
- $150,000 to $180,000 USD / year
Manage project and program status reporting for both internal and external stakeholders, including executive-level communications.
Added 18 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Lincoln, NE
Effectively communicate program progress internally, including developing collateral for and participating in executive communications
Added 18 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Lincoln, NE
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 30 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Carmel, IN
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…
Added 31 mins ago
Engineering Manager
State of Indiana
Plainfield, IN
The Engineering Manager oversees engineering and product development across Indiana Correctional Industries' statewide manufacturing operations, providing executive-level leadership to…
Added 38 mins ago
Program Executive (Engineering-Structural)
City of New York
New York City, NY
The Program Executive will work with the Director of Front-End Planning to bring clarity to the project initiation process through well-developed planning and review of client needs and…
Added 38 mins ago
Associate Commissioner
City of New York
New York City, NY
…City capital programs, including the Borough-Based Jails (BBJ) Program, Design-build, and CM-build projects. Responsibilities include leading interagency coordination on regulatory…
Added 38 mins ago
DEPUTY REGIONAL MANAGER
City of New York
Long Island City, NY
- Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff,…
Added 39 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Scottsdale, AZ
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
…organization, directly assisting the LOB Controller and FPR&A Manager with deliverables and analysis that support decision making of GDMS…
Added 39 mins ago
MS
Mgr New Business - Baltimore, MD
Military Spouse Jobs & VetJobs
United States
- $117,600 USD / year
Management of regional New Business organization including performance management, hiring, and career development. (40%)
Added 51 mins ago
Technical Program Manager
Applied Materials India Private Limited
Santa Clara, CA
Own end-to-end program execution for semiconductor equipment development programs, ensuring delivery of scope, schedule, cost, quality, performance, and customer commitments throughout the…
Added 1 hour ago
Associate Director, Prospect Development / Development Research Manager
Michigan State University
East Lansing, MI
Works closely with the Director of Prospect Development and the Regional, Alumni Office, and Central Advancement offices and staff, including the Director of Individual Giving, constituency…
Added 1 hour ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Detroit, MI · Lansing, MI
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 1 hour ago
Senior Advisor and Director, Workforce Development Board
City of New York
New York, NY
To achieve this mission, NYC Talent aligns efforts across the city's public-private workforce development ecosystem, provides data and policy expertise, and supports program innovations and…
Added 1 hour ago
Senior Advisor, Programs
City of New York
New York, NY
To achieve this mission, NYC Talent aligns efforts across the city's public-private workforce development ecosystem, provides data and policy expertise, and supports program innovations and…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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