Jobs in the United States

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Added 2 mins ago
Enablement Lead
Raspberry AI
New York, NY
Today these teams have no dedicated manager. You'll build the function around them: one operating rhythm, shared playbooks, clear handoffs from presales to onboarding to adoption, and a…
Added 3 mins ago
Manager, New Verticals - In-Store Data Platform Strategy & Operations
DoorDash USA
NY · San Francisco, CA · Seattle, WA · Los Angeles, CA · Washington, DC · Chicago, IL · Tempe, AZ
We are looking to hire a Manager to own how we onboard new data sources, external and internal, onto our ecosystem. Externally, you will bring on inventory and syndicated data providers,…
Added 3 mins ago
Kitchen Manager, DashMart
DoorDash USA
Norfolk, VA
We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on…
Added 4 mins ago
Store Manager
Dollar Tree Stores INC
Lenexa, KS
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
Added 5 mins ago
RH
Internal Audit Manager
Robert Half
Chicago, IL
- $145,000 to $155,000 USD / year
The Internal Audit Business Process Manager is part of the North America Internal Audit team, to ensure compliance with Sarbanes-Oxley (SOX) requirements, identify and mitigate risks,…
Added 7 mins ago
Product Manager, Digital Experiences
Visa U.S.A. Inc.
San Francisco, CA
The Product Manager, Digital Experiences is responsible for supporting the development and delivery of digital experiences and platform capabilities across Visa.com. This role partners…
Added 10 mins ago
Federal Pipeline Manager & Proposal Writer (Remote)
Praescient Analytics
FAIRFAX, VA
Praescient Analytics is seeking a Federal Pipeline Manager & Proposal Writer to own the opportunity-discovery and pipeline-readiness functions of the company's federal growth lifecycle…
Added 10 mins ago
Learning and Development Specialist, Remote
Aledade PBC
Remote, United States
…high-impact learning programs. Under the leadership of an L&D Manager, the Specialist, L&D will partner with leaders, key stakeholders, and Subject Matter Experts (SMEs) in business units…
Added 10 mins ago
Manager, IT Security
Promega
Madison, WI
Right now we are building in two directions at once. We are standing up a formal certification program spanning ISO 27001, SOC 2 and regulatory requirements across the regions we operate…
Added 11 mins ago
Director, Technical Program Management
Docusign
San Francisco, CA
As Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving the operational engine behind our…
Added 15 mins ago
US
Office Manager
Uncommon Schools
Brooklyn, NY
- $21.9 to $28.67 USD / hour
…succeed. In our schools, we have three Office Managers: Office Manager – Communications, Office Manager - Data & Systems, and Office Manager – Finance. All Office Managers coordinate…
Added 16 mins ago
Contracts Manager
Anduril Industries
Seattle, WA · Ashville, OH · Costa Mesa, CA · Fort Collins, CO · Washington, DC
A critical part of the Anduril team is its Contracts Managers, who play a crucial role in program success. They interface daily with a motivated team of program leadership, functional…
Added 17 mins ago
International Tax Manager
Samsara
Remote, United States
…across the business. We are looking for an International Tax Manager to own the foreign subsidiary tax provision and U.S. international tax compliance, including Forms 5471 and 8858,…
Added 17 mins ago
X
Senior Product Manager - Xsolla Ads & Rewards
Xsolla
Remote, United States
- $150,000 to $190,000 USD / year
We are looking for a Senior Product Manager who excels at consumer app product strategy and hands-on execution to join our Advertising & Rewards division. The best candidate will be someone…
Added 17 mins ago
H
Office Manager
Headway
San Francisco, CA
- $80,920 to $119,000 USD / year
As Headway’s SF Office Manager, and early member of the Workplace Experience Team, you’ll play a central and autonomous role in shaping the workplace experience for Headway employees. We’re…
Added 19 mins ago
OR
Wireless Retail Sales Associate - W2284
OSL Retail Services
NAUGATUCK, CT
- $19.94 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 19 mins ago
SO
Qualified Craft Worker (Plumbing and Steamfitting) (37.5 Hour)
State of Connecticut, Department of Administrative Services
Norwalk, CT
- $84,235 USD / year
Added 19 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Hartford, CT
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 19 mins ago
SO
Integrations Subject Matter Expert
State of Connecticut, Department of Administrative Services
Hartford, CT
- $129,654 to $162,510 USD / year
Added 19 mins ago
SO
Developmental Services Case Manager (40 Hour)
State of Connecticut, Department of Administrative Services
Hartford, CT
- $86,414 to $117,009 USD / year
Added 19 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Hartford, CT
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 20 mins ago
Manager, ServiceNow Platform Administrator
Pfizer
Chesterfield, MO
As the Manager, ServiceNow Senior Platform Administrator, you will be a hands-on technical expert responsible for the day-to-day health, stability, and security of Pfizer's ServiceNow…
Added 21 mins ago
IFS Specialist
Skytron LLC
United States
Partner with the Business Systems Analyst on requirements, solution options, and improvement requests, and with the IFS Manager on priorities and solution design
Added 22 mins ago
Data Implementation Manager
Valon Tech
Remote, United States
Valon is rebuilding the mortgage servicing industry from the ground up. We're looking for a Data Implementation Manager to join our team and help us coordinate and launch complex data…
Added 23 mins ago
Director, Technical Program Management
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
San Francisco, CA
…lifecycle management (CLM). What you'll do As Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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