Jobs in the United States

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Added 3 mins ago
DW
VP, Corporate Real Estate – Design and Delivery
Disney Worldwide Services, Inc.
Burbank, CA
- $263,400 to $353,300 USD / year
Establish program-level visibility and controls across the portfolio, incorporating emerging technology to improve forecasting, early risk detection and project delivery. Give leadership a…
Added 6 mins ago
EH
Quality Improvement Nurse / PIPP Project Manager (2741)
EPISCOPAL HOMES
St. Paul, MN · West St. Paul, MN · St Paul, MN
- $38.17 to $46.57 USD / hour
This is a unique opportunity to lead an exciting quality improvement initiative focused on using AI-enabled fall prevention and detection technology to improve resident safety, reduce…
Added 16 mins ago
Manager, Utility Partnerships
Mysa
Remote, United States
Cozy greetings from the Mysa team! We’re a company founded on people-first culture, fuelled by our mission to lead the global shift toward electrification. Through the creation of…
Added 34 mins ago
W
(USA) Distinguished, Data Scientist - Operations Research
Walmart
Bentonville, AR
- $130,000 to $260,000 USD / year
The Distinguished Data Scientist will lead advanced analytics initiatives to solve complex business challenges by leveraging machine learning, predictive modeling, optimization and data…
Added 34 mins ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 34 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Little Rock, AR
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 34 mins ago
EG
Program Manager
Eliassen Group
Little Rock, AR
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 46 mins ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
The Strategic Program Management Principal is responsible for leading complex, cross-functional transformation initiatives that drive strategic business outcomes, operational excellence,…
Added 49 mins ago
P
Senior Foundry Integration Engineer
Photonic
Remote, United States
- $126,200 to $173,500 USD / year
We are seeking an experienced Senior Foundry Integration Engineer to lead the development and maturation of our silicon photonic fabrication processes through close partnership with…
Added 54 mins ago
AM
2027 Spring Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA · Gloucester
- $47 to $50 USD / hour
Lead small-scale development projects, analyze results, and present findings to engineering teams.
Added 1 hour ago
BB
Community Marketing Coordinator
Boston Budget Plumbing Heating and Cooling
Quincy, MA
- $18 to $22 USD / hour
Follow up. Get the names we collected into our system and make sure somebody actually reaches out. A lead nobody calls is not a lead.
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jefferson City, MO
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Jefferson City, MO
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Jefferson City, MO
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 1 hour ago
Sales Programs Associate Director
Wolters Kluwer United States Inc.
Chicago, IL · Cary, NC · Columbus, OH · Minneapolis, MN · Philadelphia, PA · Kennesaw, GA · Dallas, TX · Indianapolis, IN
Lead cross-functional teams responsible for program development, implementation, and measurement.
Added 1 hour ago
Assoc Partner, Consult Partner - Agentic Ai for Business Workflows
Kyndryl, Inc.
Remote, United States
Take the lead: Lead C-level customer interactions and consulting initiatives, deliverables and outputs of a deal engagement.
Added 1 hour ago
C
Chief Building Engineer
CBRE
Washington D.C., DC
- $90,000 to $125,000 USD / year
Lead operations, assign work orders, and provide technical and procedural training of coworkers and subcontractors. Arranges for subcontractors as needed.
Added 1 hour ago
G
Diligence Lead
Guidehouse
WASHINGTON, DC
- $113,000 to $188,000 USD / year
Added 1 hour ago
Director, US Policy (MedTech) - Johnson & Johnson
J&J Family of Companies
Washington, DC
…strategic internal and external relationships. The Director will lead a set of highly visible public policy issues related to medical device and pharmaceutical payment and coverage for…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Washington, DC
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Washington, DC
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 1 hour ago
Cross Domain Network Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
…work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Washington, DC
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 1 hour ago
T
Traveling Superintendent - Datacenter
TEKsystems
Dallas, TX
- $35 to $40 USD / hour
…customer requirements are met.Team LeadershipSupervise Foremen, Lead Technicians, and installation crews.Conduct daily toolbox talks and safety meetings.Mentor and develop field…
Added 1 hour ago
T
Lead Datacenter Cable Technician - Traveling
TEKsystems
Atlanta, GA
- $25 to $32 USD / hour
…Manager if necessary.2. Coordinates with Project Manager/Project Lead to ensure productivity, job completion and compliance with project budget.3. Fully completes all internal and project…

Amazon.com Services LLC

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Garner, NC, United States
Nashville, TN, United States
Arlington, VA, United States
Wilmington, NC, United States
Mt Juliet, TN, United States

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Job details

Experience: 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers. Technical Leadership
Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions. Operational Excellence
Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations. Building Launches & Retrofits
Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning. Key Deliverables
Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. Basic qualifications

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience Preferred qualifications
7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually USA, NC, Wilmington - 153,600.00 - 207,800.00 USD annually USA, TN, Mt. Juliet - 138,200.00 - 187,000.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

Robotics
CSM
Coaching
Troubleshooting
Problem solving
Monitor system performance
Process improvement
Leadership
Develop business case
Recruitment
Mental health

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