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Added 3 mins ago
PG
Group Account Director
Publicis Groupe Holdings B.V
Arlington, VA
- $121,315 to $185,920 USD / year
Lead internal and client QBR activities, looks for opportunities to cross sell and drive organic growth with clients. Owns and coordinates sections of annual growth/innovation workshop with…
Added 3 mins ago
PG
Senior Vice President, Transformation Lead (Freelance)
Publicis Groupe Holdings B.V
New York, NY
- $86.64 to $144.06 USD / hour
…sub-divisions within their respective brands to provide dedicated support for the client. By acting as a unified interface, Constellation eliminates operational silos and presents a single…
Added 3 mins ago
Senior Project Coordinator - Digital Content
Denver, CO
…501(c)(3) nonprofit organization, through grants and membership support, we work with federal partners such as the EPA, CDC, and FDA on critical and diverse issues such as climate change,…
Added 4 mins ago
Senior Director, Learning & Development
Indeed
Saint Louis, MO
…field leadership to shape how we enable our teams to sell and support clients at scale, across every…
Added 15 mins ago
Senior Finance Manager, Americas Sales Finance
Palo Alto Networks, Inc.
CA
- Support the analysis, approval and execution of key operational activities such as headcount requisitions, program spend, purchase requisitions, and time and expenses
Added 17 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Pierre, SD
…across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a…
Added 17 mins ago
Technology Media & Telecom Merchant Payment Executive
U.S. Bank
Sioux Falls, SD
…and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often - that’s what we call the courage to thrive.…
Added 17 mins ago
Senior Strategic Program Lead
Coinbase
Pierre, SD
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys:…
Added 17 mins ago
National Oncology Sales Training Manager - United States Field
Amgen
Sioux Falls, SD
In this high-impact role, you will lead a team of six Oncology Sales Training Managers and shape the New Hire and Advanced Training curricula for Amgen’s U.S. Oncology Business Unit. You’ll…
Added 17 mins ago
Registered Nurse - Accreditation Coordinator Registered Nurse
Veterans Affairs, Veterans Health Administration
Fort Meade, SD
Added 17 mins ago
SkillBridge - Network / Principal Network Communications Engineer
Northrop Grumman
Ellsworth AFB, SD
Support and lead air crew engagement for proper techniques in solving complex analysis of technical problems that arise during operations.
Added 17 mins ago
C
Solutions Architect – Java
Cognizant
Pierre, SD
- $80,000 to $125,000 USD / year
· Lead the design and delivery of complex, end-to-end Java and Spring Boot microservices solutions, applying Domain-Driven Design and API-first principles.
Added 17 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 17 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Pierre, SD
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added 17 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Pierre, SD
…project progress and provide intervention and problem-solving support in partnership with the FAA Sr. Program Manager, project managers, and…
Added 17 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Pierre, SD
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added 17 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Pierre, SD
- $152,000 to $222,000 USD / year
…shared demonstration environment. This person will also be the program owner for 8+ platform functions (data products, platform support, predictive models, emerging technology, user-facing…
Added 17 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Pierre, SD
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 17 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 17 mins ago
M
Senior ALC Developer PART TIME
Maximus
Pierre, SD
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 17 mins ago
Director, Products - Medical
Owens & Minor
Sioux Falls, SD
…essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens &…
Added 17 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Pierre, SD
- $131,000 to $174,000 USD / year
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added 17 mins ago
Clinical Account Director - Remote Virginia
Prime Therapeutics
Pierre, SD
…offered by Prime for the Virginia Physician Administered Drug program. As the primary point of contact for their designated clients, the director promotes and recommends Prime standard…
Added 17 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 17 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…

Amazon.com Services LLC

Sr. Comms & Leadership Development Business Partner, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Amazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, providing integrated support that combines strategic communications expertise with leadership development capabilities to drive organizational effectiveness and leader capability building.

As a Strategic Enablement Business Partner, you'll work at the intersection of communications and leadership development, partnering with dedicated senior leader stakeholders across our global Customer Service organization. You'll design and deliver strategic communications that connect employees to our mission, while simultaneously building leadership capabilities through coaching, facilitation, and tailored development programs. This dual-discipline approach allows you to see the full picture of organizational health and create holistic solutions that drive both engagement and capability.

Your work will directly impact how CS leaders communicate with their teams, develop their leadership skills, and navigate complex organizational challenges. You'll facilitate leadership offsites, craft strategic messaging for organizational changes, and design bespoke learning solutions - all while serving as a credible challenger who pushes leaders' thinking and surfaces opportunities they might not see on their own.

The most exciting aspect of this role is the breadth of impact. You'll work across multiple CS organizations, supporting leaders who oversee thousands of employees globally. Your integrated approach means you'll help leaders not just communicate change, but build the capabilities needed to lead through it. You'll be the single face of Strategic Enablement for your stakeholders, connecting them to our full suite of capabilities while directly executing high-impact work.

This role requires someone who can operate with significant autonomy in ambiguous situations, build trusted relationships with senior leaders, and seamlessly blend communications and leadership development expertise to deliver exceptional results.

The ideal candidate must be able to think critically, act tactically, write effectively, and display strong organizational and communication skills. They must quickly get up to speed on CS-specific tenets, goals, programs, policies, and businesses, becoming a subject matter expert on the CS business.

Key job responsibilities

Serve as a trusted advisor and strategic partner to dedicated senior CS leaders, providing integrated communications and leadership development consultation and execution that drives ongoing organizational transformation and effectiveness
Design and execute strategic communications including organizational announcements, change management messaging, town halls, and leadership communications that connect employees to CS vision and priorities
Facilitate leadership offsites, team meetings, and strategic planning sessions that build alignment and drive decision-making
Provide executive consultation to senior leaders, helping them develop their leadership capabilities and navigate complex organizational challenges
Design and deliver bespoke leadership development solutions tailored to stakeholder needs, partnering with broader Organizational Enablement teams for program development
Develop and maintain yearly integrated communications and leadership development support plans for assigned stakeholders, ensuring proactive and coordinated delivery across both disciplines
Act as a credible challenger who pushes leaders' thinking, surfaces blind spots, and identifies opportunities for organizational improvement
Connect stakeholders to the full range of communications and leadership development capabilities and subject matter experts, serving as the single point of contact for all interactions
Conduct surveys and gather feedback to measure communication effectiveness, engagement, and leadership development impact
Support ad hoc requests through the Strategic Enablement Shared Service model, providing consultation and execution support to CS leaders and program teams across the organization
Collaborate with Organizational Enablement Creative & Marketing teams to develop compelling visual and video content that enhances communication effectiveness
Monitor organizational health indicators and proactively recommend interventions that address engagement, capability gaps, or communication challenges

A day in the life Your day as a Strategic Enablement Business Partner is dynamic and varied. You might start by reviewing an organizational announcement with a senior leader, then facilitate a leadership team meeting to guide strategic discussions. Afternoons could involve designing a bespoke leadership development solution or coaching leaders through complex challenges. Throughout the day, you're monitoring Slack channels, responding to ad hoc requests, and proactively identifying opportunities for communications and leadership development support. You'll balance strategic planning - like refining yearly support plans - with real-time execution, such as crafting town hall talking points or posting content to org channels. You're the strategic partner helping leaders define the right plan, then bringing it to life.

About the team The Strategic Enablement team, which sits within Organizational Enablement, provides dedicated support to our most senior stakeholders. Our mission is to ensure CS employees feel connected, informed, engaged, and valued while building the leadership capabilities needed to drive organizational excellence.

Our team operates through an integrated Business Partner (BP) model that unifies communications and leadership development expertise. We provide tailored support to CS’ senior leaders, with our Business Partners serving as the single face of Strategic Enablement for their dedicated leaders. Our BPs act as strategic advisors, credible challengers, and direct executors of high-impact work, connecting stakeholders to our full suite of capabilities including leadership development programs, strategic communications, change management, and organizational effectiveness consulting.

We're a collaborative, high-performing team that values innovation, customer obsession, and continuous learning. We believe in the power of integrated solutions, recognizing that the best outcomes happen when communications and leadership development work together seamlessly.

If you're passionate about developing leaders, crafting compelling communications, and driving organizational impact at scale, you'll thrive on our team. Basic qualifications

7+ years of recent professional communications or public relations experience
Experience influencing senior leaders/stakeholders
Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others
Bachelor's degree in Business, Communications, Education, Instructional Design, Organizational Development, or related field
5+ years of experience designing and delivering leadership development programs or strategic communications initiatives
Proven ability to design and facilitate leadership offsites, workshops, or strategic planning sessions
Experience developing and executing communication strategies for ongoing organizational transformation Preferred qualifications
Master's degree in Organizational Development, Industrial/Organizational Psychology, Communications, Business Administration, or related field
Professional coaching certification (International Coaching Federation (ICF), European Mentoring and Coaching Council (EMCC), or equivalent); Advanced instructional design certification (Association for Talent Development (ATD), Chartered Institute of Personnel and Development (CIPD), or equivalent)
Experience working in a global, matrixed technology or retail organization; demonstrated ability to operate effectively in ambiguous, fast-paced environments with minimal supervision
Proven track record of building trusted advisor relationships with C-suite or VP-level executives
10-15% travel flexibility to support in-person leadership development and communications events

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually

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Skills

Customer service
Leadership
Communication skills
Decision making
Strategic planning
Change management
Public relations
Project management
Coaching
Recruitment
Mental health

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