Jobs in the United States

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Added 1 min ago
Chief Medical Officer, Evernorth
The Cigna Group
Saint Louis, MO
The Chief Medical Officer (CMO) for Evernorth will serve as the senior physician leader responsible for advancing and supporting clinical strategy across Evernorth's diverse businesses, in…
Added 2 mins ago
TI
Vice President of Human Resources and Organizational Development
TEAM INC
Derby, CT
- $135,000 to $155,000 USD / year
Strong project management and prioritization skills.
Added 2 mins ago
P
IV Billing Specialist / Remote
PharMerica
Remote, United States
- $20.5 to $22.5 USD / hour
Bachelor’s Degree in Business, Healthcare, or project management related fields; Bachelor’s Degree in Business, Healthcare, or project management related fields preferred
Added 8 mins ago
Senior Interior Designer
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Las Vegas, NV · San Diego, CA · Phoenix, AZ
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Added 12 mins ago
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Added 14 mins ago
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Added 16 mins ago
Program Manager
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Added 20 mins ago
BH
Director of Data Center Development
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- $31,533 USD / year
…and regulatory requirements to ensure compliance and optimize project outcomes.* Serve as one of the spokesperson for the company by representing the company in its relationships with data…
Added 20 mins ago
CC
R&D Manager, Project Management, Sustaining
CONMED Corporation
Denver, CO
- $40,123 USD / year
This is a hybrid position requiring 3 days per week onsite
Added 20 mins ago
CC
R&D Manager, Project Management, New Product Development
CONMED Corporation
Denver, CO
- $40,123 USD / year
This is a hybrid position requiring 3 days per week onsite
Added 20 mins ago
UO
Assistant Professor
University of Colorado Denver
Aurora, CO
- $46 USD / hour
Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings
Added 20 mins ago
MI
Senior Facilities Project Manager
Markon, Inc
Aurora, CO
- $120,000 to $145,000 USD / year
…dynamic professionals collaborates to deliver unparalleled program and project management…
Added 20 mins ago
HG
Project Manager
HOK Group Inc
Denver, CO
- $40,123 USD / year
Assists senior management in developing and validating project scope and fee, budget, and scope of services during the marketing and contract development process.
Added 20 mins ago
MI
Senior Manager, Real Estate & Capital Projects
Maxar Intelligence I
Westminster, CO
- $146,000 to $195,000 USD / year
8-12 years of experience in corporate real estate, lease administration, capital projects, construction, facilities, or program management, including leadership of people, vendors, or…
Added 20 mins ago
BA
Reality Capture, Visualization and Immersive Technology Specialist
Brown And Caldwell
Denver, CO
- $40,123 USD / year
…wastewater, and infrastructure projects. Under the guidance of senior staff, this role will support technology-enabled workflows for project planning, design, construction, and asset…
Added 22 mins ago
Sr. Director, Portfolio Delivery, SCADA
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Remote, United States
As Senior Director, Portfolio Delivery within the Terabase SCADA program, you will report to the Senior Director of Project Delivery and own the strategic direction, organizational health,…
Added 22 mins ago
Sr. Director, Portfolio Delivery, SCADA
Terabase Energy
Remote, United States
As Senior Director, Portfolio Delivery within the Terabase SCADA program, you will report to the Senior Director of Project Delivery and own the strategic direction, organizational health,…
Added 22 mins ago
Sr. Director, Portfolio Delivery, SCADA
Terabase Energy
Remote, United States
As Senior Director, Portfolio Delivery within the Terabase SCADA program, you will report to the Senior Director of Project Delivery and own the strategic direction, organizational health,…
Added 22 mins ago
Hardware Project Manager
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Woodland, CA
Terabase is hiring a Project Manager to own end-to-end execution of a fast-moving solar construction equipment program. You will manage the integrated schedule, critical path, and milestone…
Added 22 mins ago
Hardware Project Manager
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Added 22 mins ago
Sr. Project Controls Engineer
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Remote, United States
The Project Controls Engineer supports the design, configuration, commissioning, and documentation of plant control systems for utility-scale solar, storage, and hybrid renewable energy…
Added 22 mins ago
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Senior Counsel, Intellectual Property
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- $205,000 to $250,000 USD / year
Terabase is seeking a Senior Intellectual Property Counsel to build and lead our IP program. This is Terabase’s first dedicated IP role. Reporting to the VP of Legal, you will own IP…
Added 22 mins ago
TE
Project Controls Engineer, OT SCADA Projects (TEMP)
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- $120,000 to $130,000 USD / year
The Project Controls Engineer supports the design, configuration, commissioning, and documentation of plant control systems for utility-scale solar, storage, and hybrid renewable energy…
Added 23 mins ago
Technical Lead, Engineering
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Pocasset, MA
Functions as a technical expert who provides management, leadership in the design, development and delivery of technology-enabled applications, products and services within a technical…
Added 23 mins ago
Director, Network Management
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BROOKLINE, MA
Exceptional communication skills; must possess the ability to converse effectively, prepare written proposals, analyses and other documents

Amazon.com Services LLC

Sr. Comms & Leadership Development Business Partner, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Amazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, providing integrated support that combines strategic communications expertise with leadership development capabilities to drive organizational effectiveness and leader capability building.

As a Strategic Enablement Business Partner, you'll work at the intersection of communications and leadership development, partnering with dedicated senior leader stakeholders across our global Customer Service organization. You'll design and deliver strategic communications that connect employees to our mission, while simultaneously building leadership capabilities through coaching, facilitation, and tailored development programs. This dual-discipline approach allows you to see the full picture of organizational health and create holistic solutions that drive both engagement and capability.

Your work will directly impact how CS leaders communicate with their teams, develop their leadership skills, and navigate complex organizational challenges. You'll facilitate leadership offsites, craft strategic messaging for organizational changes, and design bespoke learning solutions - all while serving as a credible challenger who pushes leaders' thinking and surfaces opportunities they might not see on their own.

The most exciting aspect of this role is the breadth of impact. You'll work across multiple CS organizations, supporting leaders who oversee thousands of employees globally. Your integrated approach means you'll help leaders not just communicate change, but build the capabilities needed to lead through it. You'll be the single face of Strategic Enablement for your stakeholders, connecting them to our full suite of capabilities while directly executing high-impact work.

This role requires someone who can operate with significant autonomy in ambiguous situations, build trusted relationships with senior leaders, and seamlessly blend communications and leadership development expertise to deliver exceptional results.

The ideal candidate must be able to think critically, act tactically, write effectively, and display strong organizational and communication skills. They must quickly get up to speed on CS-specific tenets, goals, programs, policies, and businesses, becoming a subject matter expert on the CS business.

Key job responsibilities

Serve as a trusted advisor and strategic partner to dedicated senior CS leaders, providing integrated communications and leadership development consultation and execution that drives ongoing organizational transformation and effectiveness
Design and execute strategic communications including organizational announcements, change management messaging, town halls, and leadership communications that connect employees to CS vision and priorities
Facilitate leadership offsites, team meetings, and strategic planning sessions that build alignment and drive decision-making
Provide executive consultation to senior leaders, helping them develop their leadership capabilities and navigate complex organizational challenges
Design and deliver bespoke leadership development solutions tailored to stakeholder needs, partnering with broader Organizational Enablement teams for program development
Develop and maintain yearly integrated communications and leadership development support plans for assigned stakeholders, ensuring proactive and coordinated delivery across both disciplines
Act as a credible challenger who pushes leaders' thinking, surfaces blind spots, and identifies opportunities for organizational improvement
Connect stakeholders to the full range of communications and leadership development capabilities and subject matter experts, serving as the single point of contact for all interactions
Conduct surveys and gather feedback to measure communication effectiveness, engagement, and leadership development impact
Support ad hoc requests through the Strategic Enablement Shared Service model, providing consultation and execution support to CS leaders and program teams across the organization
Collaborate with Organizational Enablement Creative & Marketing teams to develop compelling visual and video content that enhances communication effectiveness
Monitor organizational health indicators and proactively recommend interventions that address engagement, capability gaps, or communication challenges

A day in the life Your day as a Strategic Enablement Business Partner is dynamic and varied. You might start by reviewing an organizational announcement with a senior leader, then facilitate a leadership team meeting to guide strategic discussions. Afternoons could involve designing a bespoke leadership development solution or coaching leaders through complex challenges. Throughout the day, you're monitoring Slack channels, responding to ad hoc requests, and proactively identifying opportunities for communications and leadership development support. You'll balance strategic planning - like refining yearly support plans - with real-time execution, such as crafting town hall talking points or posting content to org channels. You're the strategic partner helping leaders define the right plan, then bringing it to life.

About the team The Strategic Enablement team, which sits within Organizational Enablement, provides dedicated support to our most senior stakeholders. Our mission is to ensure CS employees feel connected, informed, engaged, and valued while building the leadership capabilities needed to drive organizational excellence.

Our team operates through an integrated Business Partner (BP) model that unifies communications and leadership development expertise. We provide tailored support to CS’ senior leaders, with our Business Partners serving as the single face of Strategic Enablement for their dedicated leaders. Our BPs act as strategic advisors, credible challengers, and direct executors of high-impact work, connecting stakeholders to our full suite of capabilities including leadership development programs, strategic communications, change management, and organizational effectiveness consulting.

We're a collaborative, high-performing team that values innovation, customer obsession, and continuous learning. We believe in the power of integrated solutions, recognizing that the best outcomes happen when communications and leadership development work together seamlessly.

If you're passionate about developing leaders, crafting compelling communications, and driving organizational impact at scale, you'll thrive on our team. Basic qualifications

7+ years of recent professional communications or public relations experience
Experience influencing senior leaders/stakeholders
Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others
Bachelor's degree in Business, Communications, Education, Instructional Design, Organizational Development, or related field
5+ years of experience designing and delivering leadership development programs or strategic communications initiatives
Proven ability to design and facilitate leadership offsites, workshops, or strategic planning sessions
Experience developing and executing communication strategies for ongoing organizational transformation Preferred qualifications
Master's degree in Organizational Development, Industrial/Organizational Psychology, Communications, Business Administration, or related field
Professional coaching certification (International Coaching Federation (ICF), European Mentoring and Coaching Council (EMCC), or equivalent); Advanced instructional design certification (Association for Talent Development (ATD), Chartered Institute of Personnel and Development (CIPD), or equivalent)
Experience working in a global, matrixed technology or retail organization; demonstrated ability to operate effectively in ambiguous, fast-paced environments with minimal supervision
Proven track record of building trusted advisor relationships with C-suite or VP-level executives
10-15% travel flexibility to support in-person leadership development and communications events

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually

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More about this job

Skills

Customer service
Leadership
Communication skills
Decision making
Strategic planning
Change management
Public relations
Project management
Coaching
Recruitment
Mental health

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Work requirements

Jobs in the United States