Jobs in the United States

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Added 2 mins ago
PG
Senior Platform Strategist
Publicis Groupe Holdings B.V
Los Angeles, CA
- $81,225 to $124,432 USD / year
…products through hands-on strategic work, in partnership with an Associate Director who sets the overall platform vision. Specific responsibilities will include, but are not limited…
Added 6 mins ago
M
Warehouse Associate, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
Random drug testing for all colleagues will be conducted on a
Added 23 mins ago
Engineering Technician
Talnt
Pompano Beach · Pompano Beach, FL
We are seeking a hands-on, technically skilled Engineering Technician to support the assembly, installation, wiring, testing, and troubleshooting of custom electrical systems and industrial…
Added 23 mins ago
Electrical Panel Technician
Talnt
Pompano Beach · Pompano Beach, FL
…Electrical Panel Assembly to support the assembly, wiring, testing, and troubleshooting of custom industrial electrical control panels. This hands-on position is ideal for an experienced…
Added 23 mins ago
VH
Acute Care Critical Care Nurse
Veterans Health Administration
Bay Pines, FL
- $78,939 to $150,808 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 26 mins ago
BO
ASSOCIATE PROFESSOR
Bureau of Naval Personnel
Newport, RI
- $137,212 to $170,625 USD / year
…to a pre-employment drug screening test and to random drug testing…
Added 26 mins ago
CF
Nurse Educator
Centers for Disease Control and Prevention
Atlanta, GA
- $112,556 to $146,325 USD / year
A graduate or higher-level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been…
Added 26 mins ago
VH
Patient Aligned Care Team- Registered Nurse
Veterans Health Administration
Port Charlotte, FL
- $81,363 to $143,046 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 26 mins ago
VH
Ambulatory Care Center Registered Nurse
Veterans Health Administration
Cape Coral, FL
- $75,987 to $148,013 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 30 mins ago
Exceptional Children Teacher Assistant/SBS (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Assist with checking materials and portfolios, correcting papers, supervising, and testing as directed by the teacher
Added 36 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 48 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
Added 49 mins ago
Full Stack Developer (Entry/Associate Level)
InterImage
Columbia, MD
Participate in code reviews, testing, debugging, and deployment activities.
Added 50 mins ago
Senior Digital Marketing Manager, Associations
Interactive Strategies
Remote, United States
In this role, you'll report to our Associate Director, Associations and B2B, and work across a portfolio of clients to develop and execute integrated digital marketing strategies. You'll…
Added 54 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
Follow established engineering standards, development practices, documentation requirements, and testing procedures to support high-quality solution delivery.
Added 57 mins ago
Histology Technician - Certified
Forefront Dermatology
Oshkosh, WI
…AND three months documented lab training in high complexity testing by…
Added 59 mins ago
Associate I Instrumentation and Calibration
Alcon Research, LLC. Company
Fort Worth, TX
The Associate I, Instrumentation and Calibration is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our…
Added 59 mins ago
Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Alcon Vision, LLC. Company
Remote, United States
…advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Fresno,…
Added 1 hour ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
Added 1 hour ago
LM
Process Supervisor Operations
Louisville Metropolitan Sewer District
Louisville, KY
- $33.07 to $50.86 USD / hour
Associate Degree in Environmental Science or a related field; five or more years experience in wastewater treatment, an industrial setting or a related field; an equivalent combination of…
Added 1 hour ago
Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
Enforce aviation fuel cleanliness, filtration, sampling, and testing requirements per MIL-STD-3004 and NAVAIR 00-80T-109, including oversight of laboratory testing for flash point,…
Added 1 hour ago
Assistant Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
Assists with fuels quality testing as directed by the manager and in accordance with contract requirements.
Added 1 hour ago
EE
Branch Operations (Bank) Trainer
Express Employment Professionals
Honolulu, HI
- $22 to $33 USD / hour
Assess employee performance and knowledge retention through observations, coaching, and testing.
Added 1 hour ago
UB
DC Operations Manager
Ulta Beauty, Inc.
Dallas, TX
- $78,000 to $86,400 USD / year
Recommending methods for improving associate efficiency and reducing waste of time and effort (e.g., restructuring job duties, reorganizing workflow, job setup and related)
Added 1 hour ago
Registered Nurse RN
MyMichigan Health
West Branch, MI
Equivalent Experience: Associate's Degree in Nursing is required. Bachelor's Degree in Nursing preferred.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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