Jobs in the United States

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Added 6 mins ago
JH
Robotics and Autonomous Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
The Cyber-Physical Systems Development Group is seeking a Robotics and Autonomous Systems Engineer to develop advanced capabilities that give U.S. operators an asymmetric advantage as…
Added 20 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…who scout tools in and carry adoption out, and with Tooling Operations, whose usage and cost telemetry is the evidence base your retirement and scale-up decisions run…
Added 30 mins ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
This is an interdisciplinary position and may be filled by a General Engineer (0801-series), an Electrical Engineer (0850-series), an Operations Research Analyst (1515-series), a…
Added 30 mins ago
PA
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $101,206 to $131,571 USD / year
The primary purpose of this position is: To serve as a professional general engineer, performing design, project programming, construction management/monitoring duties and improvement…
Added 31 mins ago
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Alternatively, practical experience as an Electrician, Electrical Technician, Electrical Engineer, Control Panel Builder, Industrial Maintenance Technician, or Automation Specialist with an…
Added 33 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
The Senior Electrical Engineer is a Senior Consultant/Engineering Specialist. Functional engineering work required; separate position not mandated and can align with requirements to HAC/NEC…
Added 33 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
The Senior Electrical Engineer is a Senior Consultant/Engineering Specialist who exhibits: Functional engineering work required; separate position not mandated and can align with…
Added 33 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Technical Training Specialist | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 33 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
The Quality Assurance Engineer is a Quality / Engineering specialist that exhibits Weekly meetings, assignments and status required; separate manager not mandated. . and can align with…
Added 33 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides…
Added 33 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides…
Added 33 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
Serve as a Civil Engineer / Structural Engineer / Construction Cost Estimator with direct PWS-basis functional coverage for Base and add-alternate building foundations; building envelopes;…
Added 33 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
Serve as a Mechanical Engineer/Mechanical Cost Estimator with direct PWS-basis functional coverage for Mechanical/process scope; vendor quotations and equipment cut sheets; mechanical…
Added 33 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
Serve as an Electrical Engineer / Electrical Cost Estimator with direct PWS-basis functional coverage for low-voltage distribution, power supply, electrical equipment, cable penetrations,…
Added 35 mins ago
AN
AIRCRAFT MECHANIC - TITLE 32
Army National Guard Units
Hunter AFB, GA
- $35 to $40 USD / hour
Manage, monitor or perform overall maintenance, servicing, inspections and documentation for one or more highly technical, high performance military aircraft. Perform work in complex…
Added 43 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 45 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
Added 45 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards…
Added 49 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 58 mins ago
System Engineer
InterImage
Fort Meade, MD
…cyber, and SIGINT mission systems that enable rapid-response operations in both CONUS and OCONUS environments, including austere and hazardous duty…
Added 58 mins ago
CNO Developer
InterImage
Columbia, MD
…direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a critical role designing, developing, and deploying tools that enhance mission’s…
Added 58 mins ago
DevOps Engineer
InterImage
Remote, United States
We are seeking a highly motivated DevOps Engineer to support the Report Authoring and Dissemination (RAD) modernization effort. This initiative focuses on converging multiple authoring,…
Added 1 hour ago
SoC Silicon Top-Level Floorplan Engineer
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 1 hour ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 1 hour ago
Sr Mgr, Manufacturing
Default Brand
Phoenix, AZ
The Senior Manufacturing Manager oversees all production operations to ensure optimal efficiency, quality, and on-time delivery. This role drives capacity planning, process improvements,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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