Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
You will serve as a journeyman engineer in the Advanced Technology and Innovation (ATI) Division of the MRO Engineering Department for additive manufacturing (AM) initiatives. | You will…
Added 3 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
Serve as a Senior Cost Estimator/Cost Engineer with direct PWS-basis functional coverage for Estimate classification; quantified takeoffs; rates/crew productivity; indexes
Added 13 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Software Engineer with specialization in front-end development who strives for excellence and has passion to be part of a team that…
Added 15 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
Added 19 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 28 mins ago
I
System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 28 mins ago
System Engineer
InterImage
Fort Meade, MD
(U) Applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support, and Retirement. Interacts with the Government…
Added 28 mins ago
I
Senior Ontology Engineer
InterImage
Remote, United States
- $175,000 to $228,000 USD / year
As an Ontological Engineer, you will help shape the knowledge foundations behind enterprise AI systems. This role is well suited to someone who enjoys bringing clarity to complex domains…
Added 28 mins ago
Systems Engineer 1
InterImage
Fort Meade, MD
We are currently looking for a Systems Engineer who applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support,…
Added 28 mins ago
Systems Engineer
InterImage
Columbia, MD
…integration, operation, and maintenance of complex technology systems while applying advanced expertise to solve unusually challenging technical…
Added 34 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
Experience designing, building, and operating large-scale distributed systems, with a focus on scalability, fault tolerance, and reliability.
Added 45 mins ago
Sr Mgr, Manufacturing
Default Brand
Phoenix, AZ
The Senior Manufacturing Manager oversees all production operations to ensure optimal efficiency, quality, and on-time delivery. This role drives capacity planning, process improvements,…
Added 53 mins ago
Sr Data Engineer
Insight Global
Kansas City, KS
Insight Global is looking for a Senior Data Engineer to join a Web Services team that is expanding its focus on AI-enabled application development. This person will take ownership of the…
Added 54 mins ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 1 hour ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
…State Legislature. We manage California’s water resources, systems, and infrastructure, including the State Water Project, in a responsible sustainable…
Added 1 hour ago
DO
Dams and Canals Engineer
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Duties: Under the direction of a Senior Engineer, WR, the incumbent will work in a collaborative environment to:
Added 1 hour ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 1 hour ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
- Integrate product capabilities with enterprise systems such as ERPs.
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
VP of Product
Leena AI
NY · New York, NY
…work, while competing against incumbents who own the underlying systems. That takes a product leader who can set a sharp strategy, decompose it into metrics, and carry senior rooms -…
Added 1 hour ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
Eagle Seven is seeking a Senior Systems Engineerto lead the technical design, planning, and implementation of our hardware and operating system strategies. In this role, you will act as a…
Added 1 hour ago
Risk Management Engineer
Fresenius Medical Care
Knoxville, TN
…ensure site compliance to requirements. Partners with Quality Systems staff and drives continuous improvement for effective risk…
Added 1 hour ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 1 hour ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 1 hour ago
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Nashville, TN
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

Report this job