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Outside Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Alternatively, hands-on experience in electrical systems, industrial maintenance, electrical installation, engineering, automation, or a related technical field with an interest in pursuing…
Added just now
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
…knowledge of electrical products, power distribution, control systems, and industrial applications. Candidates with backgrounds as Electricians, Electrical Technicians, Electrical…
Added 1 min ago
DI
SUPERVISORY IT SPECIALIST (CUSTSPT)
Defense Information Systems Agency
Cheyenne Mountain AFB, CO
- $133,233 to $182,092 USD / year
…directs planning, design, and delivery of advanced information systems to support global customers and align network architecture with mission requirements. | Oversees tasks to assure that…
Added 1 min ago
Physical Therapist - Fee
Veterans Health Administration
Perry, GA
…neuromuscular, cardiovascular, pulmonary, and/or integumentary systems while considering the effects attributable to unique psychosocial and environmental…
Added 1 min ago
UA
Flight Test Pilot
U.S. Army Test and Evaluation Command
Redstone Arsenal, AL
- $130,987 to $197,200 USD / year
…evaluation duties for a multitude of aircraft and aviation systems acquisition programs. | Determine maximum limits for safe operation and aerodynamic stability. | Make influential…
Added 1 min ago
CA
Data Scientist
Customs and Border Protection
Minneapolis, MN · Indianapolis, IN · Washington, DC
- $74,678 to $138,370 USD / year
Added 1 min ago
FS
Forestry Technician (Timber Sale Preparation)
Forest Service
South Lake Tahoe, CA · Hot Springs, AR · Blacksburg, VA · Gainesville, GA · Pineville, LA
- $50,460 to $72,644 USD / year
…quantity of timber. | Prepares conventional types of logging systems appraisals, completes timber sale appraisals to determine value, and prepares timber sale or stewardship contracts. |…
Added 1 min ago
NO
Director, Ocean Exploration and Research
National Oceanic and Atmospheric Administration
Silver Spring, MD
- $151,661 to $228,000 USD / year
…resources; for implementing effective administrative management systems; for establishing an environment conducive to representation of scientific…
Added 1 min ago
DI
IT PROJECT MANAGER (PLCYPLN)
Defense Information Systems Agency
Fort Meade, MD
- $121,785 to $158,322 USD / year
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical…
Added 1 min ago
NI
Social and Behavioral Scientist Administrator (Program Officer)
National Institutes of Health
Montgomery County, MD
- $102,415 to $187,093 USD / year
Added 1 min ago
PP
General Manager
Palm Palm
Pittsburgh, PA
- $70,000 to $85,000 USD / year
Working knowledge of restaurant management software, scheduling tools, and POS systems
Added 1 min ago
PP
Front of House Manager
Palm Palm
Pittsburgh, PA
- $55,000 to $65,000 USD / year
Proficiency in POS systems and basic restaurant reporting
Added 2 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…of support buildings, foundations, electrical distribution systems, process cooling infrastructure, underground utilities, tunnel connections, and related site…
Added 2 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
…of support buildings, foundations, electrical distribution systems, process cooling infrastructure, underground utilities, tunnel connections, and related site…
Added 2 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…of support buildings, foundations, electrical distribution systems, process cooling infrastructure, underground utilities, tunnel connections, and related site…
Added 2 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…of support buildings, foundations, electrical distribution systems, process cooling infrastructure, underground utilities, tunnel connections, and related site…
Added 2 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…of support buildings, foundations, electrical distribution systems, process cooling infrastructure, underground utilities, tunnel connections, and related site…
Added 4 mins ago
CA
Supervisory Border Patrol Agent (Supervisory Assistant Chief)
Customs and Border Protection
Washington, DC
- $147,899 to $192,275 USD / year
Added 4 mins ago
NS
MANAGEMENT AND PROGRAM ANALYST
Naval Supply Systems Command
Millington, TN
- $106,437 to $138,370 USD / year
Added 4 mins ago
NI
Pharmacist
National Institutes of Health
Montgomery County, MD · Phoenix, AZ
- $93,629 to $133,142 USD / year
Added 4 mins ago
NA
PROGRAM MANAGER
Naval Air Systems Command
Patuxent River, MD
- $102,415 to $158,322 USD / year
You will serve as a Program Manager in the Systems Acquisition Group, Program Management Department, PMA Support Branch of NAVAIRWARCENAC DIV.
Added 4 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
…fiber optics technology. | You will develop optical or imaging systems, such as optical imaging products, optical components, image processes, signal process technologies, or optical…
Added 4 mins ago
FA
Supervisory Aviation Technical Systems Specialist
Federal Aviation Administration
Fort Worth, TX
- $121,519 to $188,392 USD / year
Added 4 mins ago
UA
Army Reserve Administrator
U.S. Army Reserve Command
Ogden, UT
- $61,722 to $80,243 USD / year
…organizational regulations and directives. | Utilize various automation systems to identify financial management program deficiencies. | Analyze account report system to maintain inventory.…
Added 4 mins ago
NE
TRAINING SPECIALIST
Naval Education and Training Command
Dahlgren, VA
- $102,415 to $133,142 USD / year
You will serve as a Training Specialist in the Surface Combat systems training Command (SCSTC) of SURFCOMSYSTRNCMD AEGIS TRAREDCEN.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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