Jobs in the United States

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Added 2 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 2 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
You will serve as a journeyman engineer in the Advanced Technology and Innovation (ATI) Division of the MRO Engineering Department for additive manufacturing (AM) initiatives. | You will…
Added 3 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA011] is aligned with GSA Labor Category: Civil Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 3 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA013] aligns with GSA Labor Category: Electrical Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 5 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
3) Assessing and analyzing technical projects (e.g., system requirements, resources, cost, customer needs) to develop a complex project plan within an organization;
Added 15 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving…
Added 15 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…scope of your influence. Network engineers work along with system and software engineers to provide the tooling and the systems to help automate the end to end lifecycle of network devices.…
Added 28 mins ago
CNO Developer
InterImage
Columbia, MD
…direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a critical role designing, developing, and deploying tools that enhance mission’s…
Added 28 mins ago
Systems Engineer 1
InterImage
Fort Meade, MD
We are currently looking for a Systems Engineer who applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support,…
Added 28 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 28 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 28 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 28 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 1 hour ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is looking for an optical engineer based in Milpitas to be part of the INSIGHT engineering development team. The engineering team’s responsibility is to design, prototype, and test new…
Added 1 hour ago
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Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
We own and operate our own facilities, which is the largest water and power delivery system in the United States. And as owners and operators of our own infrastructure, we are empowered to…
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 1 hour ago
CO
Junior Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $31.78 to $44.72 USD / hour
The Junior Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is primarily…
Added 1 hour ago
CO
Assistant Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
The Assistant Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 1 hour ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
The Associate Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 1 hour ago
Senior Software Engineer, AI/ML Infrastructure, Ads Safety
Google
Pittsburgh, PA
…including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and…
Added 1 hour ago
Mechanical Engineer II (Product Improvement Engineering)
Life Fitness, LLC
Ramsey, MN
Are you a Mechanical Engineer, passionate about fitness, and looking to gain hands-on experience and grow your skills? Life Fitness / Hammer Strength is looking for a Mechanical Engineer II…
Added 1 hour ago
Field Service Engineer
GEA Systems North America LLC
Oakdale, MN
GEA Systems North America LLC seeks a Field Service Engineer in Oakdale, MN and various unanticipated locations throughout the U.S. Responsibilities: Work focused on Blow Molders but…
Added 1 hour ago
CM
Quality Engineer II
Cirtec Medical Corporation
Brooklyn Park, MN
- $80,000 to $95,000 USD / year
Validation System Owner responsible for the development and management of the validation master plan along with the validation determination.
Added 2 hours ago
SI
Forward Deployed Engineer Specialists (FDE) (Mid/Senior Level)
Salesforce, Inc.
NY
- $148,500 to $285,800 USD / year
…technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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