Jobs in the United States

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Added 29 mins ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…achieve the branch's mission and vision. | You will ensure the application of technical rigor to the execution of the branch's projects and programs. | You will develop coordinated and…
Added 29 mins ago
US
Engineering Equipment Operator Leader
United States Army Installation Management Command
Fort Bragg, NC
- $34 to $40 USD / hour
…and driving utility and CDL-required transport vehicles in support of trades and labor…
Added 32 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 32 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
You will serve as a journeyman engineer in the Advanced Technology and Innovation (ATI) Division of the MRO Engineering Department for additive manufacturing (AM) initiatives. | You will…
Added 33 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA011] is aligned with GSA Labor Category: Civil Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 33 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA013] aligns with GSA Labor Category: Electrical Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 35 mins ago
AN
AIRCRAFT MECHANIC - TITLE 32
Army National Guard Units
Hunter AFB, GA
- $35 to $40 USD / hour
…and is part of the Georgia Army National Guard, Army Aviation Support Facility #3, Hunter AFB,…
Added 35 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
This is a public notice flyer to notify interested applicants of anticipated vacancies through the STRL Mission Support Direct Hire Authority. Applications will not be accepted through this…
Added 45 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving…
Added 45 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
ML-Navigators takes care of all aspects related to Machine Learning network support. In the team you'll find diverse skill-sets, knowledge and experience. We are proud to have information…
Added 58 mins ago
I
System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 58 mins ago
DevOps Engineer
InterImage
Remote, United States
Collaborate closely with software developers, system administrators, and architects to support application modernization initiatives.
Added 58 mins ago
Junior System Engineer
InterImage
Remote, United States
We have an immediate need for a Junior Systems Engineer to support TO-005, Report Authoring and Dissemination (RAD) and assist with overseeing the planning, design, and implementation of a…
Added 1 hour ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 1 hour ago
Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Alcon Vision, LLC. Company
Remote, United States
…help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on…
Added 1 hour ago
Sr Data Engineer
Insight Global
Kansas City, KS
Insight Global is looking for a Senior Data Engineer to join a Web Services team that is expanding its focus on AI-enabled application development. This person will take ownership of the…
Added 1 hour ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is looking for an optical engineer based in Milpitas to be part of the INSIGHT engineering development team. The engineering team’s responsibility is to design, prototype, and test new…
Added 1 hour ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
…technical, economic, financial, or quantitative analyses used to support energy resource decisions; California Independent System Operator (CAISO) energy market; conducting data analysis…
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
Azure Engineer
Insight Global
Brentwood, TN
We are seeking an experienced Azure Engineer to join a growing infrastructure and cloud operations team. This individual will be responsible for supporting and optimizing cloud…
Added 1 hour ago
Risk Management Engineer
Fresenius Medical Care
Knoxville, TN
Knowledge and application of quality systems, design controls, and risk management system requirements to comply with regulations and standards.
Added 1 hour ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 1 hour ago
Electrical Install SME, One MHS
Amazon
Nashville, TN
…execution against them, and driving continuous improvement as system complexity…
Added 1 hour ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 1 hour ago
Senior Electrical Engineer
Constellation Energy Generation, LLC.
Fort Worth, TX
Performs advanced technical/engineering problem solving in support of Power plant operations. Responsible for technical decisions. Possesses excellent knowledge in functional discipline and…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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