Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
OA
Physical Scientist
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as a primary point of contact for the agency's Small…
Added 1 min ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as a primary point of contact for the agency's Small…
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Savannah, GA
- $74,678 to $127,443 USD / year
…renderings, photography, brochures, and presentation materials to support planning initiatives and stakeholder engagement. | Provides technical consultation for military construction site…
Added 1 min ago
OA
Physical Scientist
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as the main authority for all of the agency's Small…
Added 1 min ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
This position is part of the Department of Energy's, Office of Technology Commercialization (OTC). As a General Engineer, you will serve as the main authority for all of the agency's Small…
Added 1 min ago
NA
GENERAL ENGINEER
National Air and Space Intelligence Center
Wright-Patterson AFB, OH
- $132,751 to $172,578 USD / year
3. Provides technical engineering guidance, advisory support and assistance during meetings, conferences, briefings, and seminars related to program planning, C4ISR technologies, and…
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Minot AFB, ND
- $107,048 to $139,166 USD / year
About the Position: This is an Interdisciplinary Engineer position with the Army Corps of Engineers, Omaha District.
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rapid City, SD
- $104,502 to $127,443 USD / year
About the Position: This is an Interdisciplinary Engineer position with the Army Corps of Engineers, Omaha District, Black Hills Area Office.
Added 3 mins ago
NA
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $143,913 to $197,200 USD / year
…focus areas and initiatives and adjust customer program and support plans to ensure that successful outcomes can be realized. | You will direct, integrate and coordinate the efforts of a…
Added 3 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
…Minerals and Energy Innovation, Department of Energy. As a General Engineer, you will serve as a subject matter expert in critical materials for the development and implementation of…
Added 3 mins ago
AF
GENERAL ENGINEER
Air Force Elements, U.S. Central Command
MacDill AFB, FL
- $106,437 to $138,370 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 24 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 34 mins ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…workforce capabilities and capacities. | You will provide technical support, leadership, resource support, and mentorship to project leads, group leaders, and employees. | You will…
Added 34 mins ago
PA
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $101,206 to $131,571 USD / year
The primary purpose of this position is: To serve as a professional general engineer, performing design, project programming, construction management/monitoring duties and improvement…
Added 34 mins ago
HA
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
The primary purpose of this position is to serve as a senior general engineer in the direction and supervision of the Civil Engineering Flight.
Added 34 mins ago
US
Engineering Equipment Operator Leader
United States Army Installation Management Command
Fort Bragg, NC
- $34 to $40 USD / hour
…and driving utility and CDL-required transport vehicles in support of trades and labor…
Added 37 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 37 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
You will serve as a journeyman engineer in the Advanced Technology and Innovation (ATI) Division of the MRO Engineering Department for additive manufacturing (AM) initiatives. | You will…
Added 37 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract: No Overtime Pay Basis for Remote (within USA - W/ On-Site Meetings Expected) in the…
Added 37 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
…Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract: No Overtime Pay Basis for Remote (within USA - W/ On-Site Meetings Expected) in the…
Added 37 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA011] is aligned with GSA Labor Category: Civil Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 37 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA012] aligns with GSA Labor Category: Mechanical Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 37 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA013] aligns with GSA Labor Category: Electrical Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 40 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
This is a public notice flyer to notify interested applicants of anticipated vacancies through the STRL Mission Support Direct Hire Authority. Applications will not be accepted through this…
Added 47 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Software Engineer with specialization in front-end development who strives for excellence and has passion to be part of a team that…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

Report this job