Jobs in the United States

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Added 1 min ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…technical support, leadership, resource support, and mentorship to project leads, group leaders, and employees. | You will represent B50 on departmental teams or boards and serve as a…
Added 5 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 5 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
With STD Work/Job Site (Office) Language(s) being English, the Nuclear Safety Engineer | Hazardous Area Classification Review And Training Support [P1H2C011] aligns with GSA Labor Category:…
Added 5 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…
Added 5 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Quality Assurance Engineer | Hazardous Area Classification Review And Training Support for Program Support on a Exempt Basis for Work On Client Site in The Pacific…
Added 5 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Senior Construction Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099…
Added 14 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Software Engineer with specialization in front-end development who strives for excellence and has passion to be part of a team that…
Added 17 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
Added 30 mins ago
System Engineer
InterImage
Fort Meade, MD
…Communicates with other program personnel, government overseers, and senior executives. Responsibility for the technical integrity, quality, and completeness of work performed and…
Added 30 mins ago
Systems Engineer 1
InterImage
Fort Meade, MD
We are currently looking for a Systems Engineer who applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support,…
Added 36 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 55 mins ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Wall Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Allendale, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Stafford Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 1 hour ago
Project Manager
InSite Engineering
Wall Township, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 1 hour ago
Project Manager
InSite Engineering
Allendale, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 1 hour ago
Project Manager
InSite Engineering
Stafford Township, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 1 hour ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
…which many are under one roof and all of which collaborate for project…
Added 1 hour ago
DO
Dams and Canals Engineer
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Duties: Under the direction of a Senior Engineer, WR, the incumbent will work in a collaborative environment to:
Added 1 hour ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
Risk Management Engineer
Fresenius Medical Care
Knoxville, TN
Networks with senior internal and external personnel in own area of expertise.
Added 1 hour ago
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Nashville, TN
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
Added 1 hour ago
Senior Electrical Engineer
Constellation Energy Generation, LLC.
Fort Worth, TX

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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