Jobs in the United States

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NS
ENGINEER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA · Naval Base, Norfolk, VA
- $127,646 to $197,200 USD / year
…in manufacturing and industrial settings. | You will brief senior leadership and represent the organization at top-level meetings, defending technical recommendations and negotiating on…
Added 3 mins ago
AT
Quality Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
- $92,344 to $120,050 USD / year
Serves as the senior quality engineer with responsibility for critical programs/projects. | Establishes and monitors the quality engineering parameters and metrics for assigned projects…
Added 4 mins ago
Senior Project Engineer - Mechanical / Electrical
ITAC
Hampton, VA
The Project Engineer will support the client's Industrial Gas Turbine (IGT) division in the planning, coordination, and execution of a multi-year facility expansion project, including…
Added 4 mins ago
Structural Engineer, PE
ITAC
Raleigh, NC
Review shop drawings and provide construction support, including responding to RFIs and addressing field-related structural issues.
Added 4 mins ago
Sr. Process Engineer, PE
ITAC
Raleigh, NC
The senior engineer/consultant requires extensive technical experience and exercising of judgment in the performance of the position objectives. The senior engineer/consultant must optimize…
Added 4 mins ago
Sr. Process Engineer, PE
ITAC
Durham, NC
The senior engineer/consultant requires extensive technical experience and exercising of judgment in the performance of the position objectives. The senior engineer/consultant must optimize…
Added 5 mins ago
UA
Construction Control Representative
U.S. Army Corps of Engineers
Corona, CA
- $58,827 to $113,185 USD / year
…quality assurance and quality control (QA/QC) systems. | Gather field data to negotiate contract modifications and claims. | Compile data and prepare a variety of correspondence, reports,…
Added 5 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
- $170,138 to $209,600 USD / year
(I) Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 8 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 8 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 8 mins ago
NA
GENERAL ENGINEER
National Air and Space Intelligence Center
Wright-Patterson AFB, OH
- $132,751 to $172,578 USD / year
…following link to view occupational requirements for the Mechanical Engineer…
Added 11 mins ago
NA
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $143,913 to $197,200 USD / year
…efforts of a variety of entry-level/journey-level engineers and senior technical experts on programs and projects involving multi-division or multi-site participation. | You will provide…
Added 11 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 11 mins ago
AF
GENERAL ENGINEER
Air Force Elements, U.S. Central Command
MacDill AFB, FL
- $106,437 to $138,370 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 24 mins ago
Senior GT Electrical Engineer
IS International Services
Lake Mary, FL
· Interpret and respond to technical inquiries from customer, vendors and field personnel.
Added 24 mins ago
Senior Grid Integration & Power Systems Engineer
IS International Services
Remote, United States
· Bachelor’s degree in Electrical Engineering, Power Systems, Power Electronics, Controls, or related field.
Added 24 mins ago
DCS Engineer(Digital Controls)
IS International Services
Remote, United States
· Collecting data, authoring reports, and presenting findings to senior management & our clients
Added 24 mins ago
Senior Automation Engineer
IS International Services
Lawrenceville, GA
IS has an immediate need for a Senior Automation Engineer located in the greater metro Atlanta area. Our company provides industry leading compensation and benefits.
Added 31 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 41 mins ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…professional registration, (b) evidence of successfully passing the Engineer-in-Training (EIT) examination; (c) successful completion of at least 60 semester hours of courses in the…
Added 41 mins ago
HA
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
The primary purpose of this position is to serve as a senior general engineer in the direction and supervision of the Civil Engineering Flight.
Added 44 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
You will serve as a journeyman engineer in the Advanced Technology and Innovation (ATI) Division of the MRO Engineering Department for additive manufacturing (AM) initiatives. | You will…
Added 45 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 45 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
With STD Work/Job Site (Office) Language(s) being English, the Nuclear Safety Engineer | Hazardous Area Classification Review And Training Support [P1H2C011] aligns with GSA Labor Category:…
Added 45 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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