Jobs in the United States

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Added 1 min ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 1 min ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Nuclear Safety Engineer | Hazardous Area Classification Review and Training Support for Program Support on an Exempt Basis for Work on Client Site in the Pacific Northwest…
Added 1 min ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Technical Training Specialist | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 1 min ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Quality Assurance Engineer | Hazardous Area Classification Review And Training Support for Program Support on a Exempt Basis for Work On Client Site in The Pacific…
Added 1 min ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Senior Construction Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099…
Added 1 min ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Construction Project Manager | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract:…
Added 1 min ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
With STD Work/Job Site (Office) Language(s) being English, the Civil/Structural Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services]…
Added 1 min ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
With STD Work/Job Site (Office) Language(s) as English, the Mechanical Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services]…
Added 1 min ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
With STD Work/Job Site (Office) Language(s) as English, the Electrical Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services]…
Added 3 mins ago
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INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
You will provide technical and programmatic leadership to the Fiber Optics program team, while providing overall direction for the Naval Aviation Enterprise (NAE) Fiber Optics program. |…
Added 13 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
Added 52 mins ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 1 hour ago
Transportation Engineer
Arizona Department of Administration
AZ
Development and implementation of appropriate field office priorities and procedures related to highway construction material sampling and testing, project inspection, and contract…
Added 1 hour ago
Risk Management Engineer
Fresenius Medical Care
Knoxville, TN
Provides technical expertise to the Risk Management Program. Works with risk management team to ensure consistency and to ensure procedures are met. Ensures procedures are clearly defined…
Added 1 hour ago
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Senior Software Engineer (QRF)
Infleqtion
Louisville, CO
- $160,000 to $185,000 USD / year
We are seeking a Senior Software Engineer to lead the development and productization of our software systems that interface with cutting-edge quantum and embedded hardware. This role…
Added 1 hour ago
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Senior Materials and Process Engineer
Infleqtion
Louisville, CO
- $130,000 to $170,000 USD / year
We are seeking a Senior Materials and Process Engineer to own materials and manufacturing process development for the Quantum Gravity Gradiometer (QGG) program. This hands-on role turns…
Added 1 hour ago
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Lead Systems Engineer-Terestrial Quantum Gravity Gradiometer (QGG)
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- $155,000 to $210,000 USD / year
We are seeking a technically exceptional and mission-driven Lead Systems Engineer to lead the end-to-end technical execution of a cutting-edge terrestrial gravity sensing development and…
Added 1 hour ago
Senior Software Engineer, AI/ML Infrastructure, Ads Safety
Google
Pittsburgh, PA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
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Facilities Manager
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- $89,576.05 USD / year
…overall financial management for the department, including development and management of all project and capital budgets. The Manager reports to the Network Director of Facilities and is an…
Added 1 hour ago
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R&D Project Engineer
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- $48.95 to $72.22 USD / hour
We are seeking a motivated and hardworking individual to join our team in Burnsville, MN as a R&D Project Engineer. You will be part of a group of engineers dedicated to high-quality work,…
Added 1 hour ago
Embedded Systems Engineer - ATL / Eagan MN
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Participation in and occasional leadership of small, focused development teams solving hard problems related to global security
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Sr Engineering Manager
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…team of approximately 15 engineers to actively support product development and other project efforts focused on Cardiac, Neuromodulation, and other implantable medical applications, while…
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Prin Program Engineer
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The Principal Program Engineer is responsible for providing the engineering and technical expertise necessary to successfully execute projects and programs. This role oversees multiple…
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Design Verification Engineer Intern (Summer 2027)
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…assignments that prioritize your growth and potential, professional development opportunities, and the chance to network with…
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Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
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…assignments that prioritize your growth and potential, professional development opportunities, and the chance to network with…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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