Jobs in the United States

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BO
ASSOCIATE PROFESSOR
Bureau of Naval Personnel
Newport, RI
- $137,212 to $170,625 USD / year
…objectives. The course is an intensive, immersive 13-month program, which runs concurrently with the Naval War College's Naval Command and Staff College graduate education. Graduates are…
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CF
Nurse Educator
Centers for Disease Control and Prevention
Atlanta, GA
- $112,556 to $146,325 USD / year
A graduate or higher-level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been…
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VH
Patient Aligned Care Team- Registered Nurse
Veterans Health Administration
Port Charlotte, FL
- $81,363 to $143,046 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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VH
Ambulatory Care Center Registered Nurse
Veterans Health Administration
Cape Coral, FL
- $75,987 to $148,013 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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IA
Deputy Assistant Director, Homeland Security Investigations
Immigration and Customs Enforcement
Arlington, VA · Washington, DC · Vienna, VA · Fairfax, VA
- $151,661 to $228,000 USD / year
…and developments; and serving as an advisor to the Executive Associate Director and Deputy Executive Associate Director on criminal and civil proceedings related to violations under HSI…
Added 1 min ago
AT
T-Mobile Retail Sales Associate LAKELAND SQUARE MALL
Arch Telecom
Lakeland, FL
- $14 to $30 USD / hour
Added 1 min ago
AT
T-Mobile Retail Sales Associate KEY BISCAYNE
Arch Telecom
Key Biscayne, FL
- $15 to $30 USD / hour
Added 1 min ago
AT
T-Mobile Retail Sales Associate NAPLES Collier Blvd
Arch Telecom
Naples, FL
- $15 to $30 USD / hour
Added 2 mins ago
A
Warehouse Associate | 12 Hour Shifts | Start ASAP
Aerotek
Woodburn, OR
- $21 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 4 mins ago
LP
Para, Early Childhood, 4.5 hrs/day, 178 days - morning program
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
Paraeducators assigned to the Early Childhood (preschool) program will work with 3 and 4 year old children in a learning and social environment. Duties include assisting in the classroom,…
Added 4 mins ago
LP
Para, Early Childhood, 7.5 hrs/day, 178 days
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
This position will support the morning and afternoon program, work schedule of 7:30 am to 3:30 pm.
Added 4 mins ago
Exceptional Children Teacher Assistant/SBS (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…children in achieving goals of the students’ Individual Education Program (IEP) and provides access to general education as needed. Employee performs school-based work to carry out Board of…
Added 10 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Redlands, CA
- $16 to $29 USD / hour
The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs…
Added 10 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 22 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
This program works with individuals who qualify for participation in a Department of State Hospital Felony and Misdemeanor Diversion program for individuals deemed incompetent to stand…
Added 23 mins ago
OM
Automotive Technician
OWEN MOTOR GROUP INC
MARSHALL, IL
- $18 to $25 USD / hour
An associate degree or completion of an automotive service technician training program is preferred
Added 27 mins ago
MRI Technologist - Contract Opportunity
Supplemental Health Care
Columbus, OH
Associate’s or Bachelor’s degree in Radiologic Technology or related field
Added 27 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Carlsbad, NM
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 27 mins ago
Medical Sonographer
Supplemental Health Care
Bangor, ME
Associate or Bachelor's degree with coursework in sciences and anatomy
Added 27 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Boston, MA
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 27 mins ago
Polysomnographic Technologist - Sleep Tech
Supplemental Health Care
Jefferson City, MO
Associate's degree in polysomnography or a related field
Added 27 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Jefferson City, MO
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 28 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
AWS Certified Cloud Practitioner, AWS Certified Developer – Associate, AWS Certified Data Engineer – Associate, SnowPro Core Certification, or equivalent cloud and data platform…
Added 30 mins ago
SO
Print Shop Manager (#011574) Industries Administration, Columbia (RICHLAND)
State of South Carolina
Columbia, SC
- $53,142 to $71,706 USD / year
…the efficient operation of a prison industry - traditional program for a potential multi-shift operation in a correctional setting at the SCDC print…
Added 30 mins ago
SO
Postal Center Director (#010244) Lee Correctional Inst, Bishopville (LEE) Level 3
State of South Carolina
Columbia, SC
- $37,944 to $49,266 USD / year
An associate degree or higher with one (1) year of supervisory experience may be substituted for the required work experience.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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