Jobs in the United States

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Added 1 min ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…workforce capabilities and capacities. | You will provide technical support, leadership, resource support, and mentorship to project leads, group leaders, and employees. | You will…
Added 1 min ago
UA
Supervisory Intelligence Specialist (GMI Analyst)
U.S. Army Cyber Command
Fort Gordon, GA
- $106,437 to $138,370 USD / year
…providing technical guidance on analytical methodologies and project execution. | Formulates detailed intelligence plans to satisfy operational requirements, collaborating with planners to…
Added 1 min ago
NP
Environmental Protection Specialist
National Park Service
Porter, IN
- $68,999 to $89,703 USD / year
Integrates environmental compliance requirements into the planning, design, implementation, and monitoring of resource management projects.
Added 1 min ago
PA
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $101,206 to $131,571 USD / year
The primary purpose of this position is: To serve as a professional general engineer, performing design, project programming, construction management/monitoring duties and improvement…
Added 1 min ago
NI
Photographer (Scientific-Technical)
National Institutes of Health
Montgomery County, MD
- $85,447 to $133,142 USD / year
…scientists, researchers, and other professional staff to understand project objectives and determine appropriate photographic…
Added 1 min ago
NP
Cultural Resources Program Manager
National Park Service
Jemez Springs, NM
- $75,489 to $98,141 USD / year
You will serve as a Cultural Resources Program Manager (Interdisciplinary: Cultural Anthropologist/Archaeologist/Museum Curator) with Valles Caldera National Preserve, a unit of the…
Added 3 mins ago
US
SUPERVISORY PROJECT MANAGEMENT SPECIALIST (PS)
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $127,646 to $165,945 USD / year
You will serve as a SUPERVISORY PROJECT MANAGEMENT SPECIALIST (PS) in the Nuclear Productions Department, Code 300N of NORFOLK NAVAL SHIPYARD.
Added 3 mins ago
FC
Supervisory FCA Examiner
Farm Credit Administration
Sacramento, CA · Greenwood Village, CO · McLean, VA · Location Negotiable After Selection · Irving, TX · Bloomington, MN
- $102,757 to $169,548 USD / year
Serves as the supervisory examiner for OE's borrower complaint process and is primarily responsible for management and oversight of the program which may require high concern, complex, or…
Added 3 mins ago
UA
Flight Test Pilot
U.S. Army Test and Evaluation Command
Redstone Arsenal, AL
- $130,987 to $197,200 USD / year
This is a Direct Hire Authority (DHA) solicitation utilizing the DHA AcqDemo Business & Technical Management Professional Career Path (NH) to recruit and appoint qualified candidates to…
Added 3 mins ago
CA
Data Scientist
Customs and Border Protection
Minneapolis, MN · Indianapolis, IN · Washington, DC
- $74,678 to $138,370 USD / year
As a Data Scientist you will serve as an expert analyst and senior management, with a primary function of providing objectively based information derived from the use of advanced…
Added 3 mins ago
NP
Community Planner
National Park Service
El Portal, CA
- $75,055 to $116,949 USD / year
…along with visitors, external gateway communities, contractors, Support Offices, Region, Federal Highway Administration (FHWA) and Washington Support Office (WASO).- The incumbent assists…
Added 3 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
…Environmental reviews on design plans, specifications, and project drawings prior to solicitation to identify design deficiencies and minimize future contract modifications. | Administers…
Added 3 mins ago
UA
HR SPEC (RECRUITMENT & PLACEMENT)
US Army Civilian Human Resources Agency
Virginia Beach, VA · Philadelphia, PA · Concord, MA · North Augusta, SC
- $50,460 to $97,087 USD / year
Advise management on a wide range of civilian staffing issues such as recruitment methods, special pay incentives, special placement programs, deployments and workforce shaping. | Assists…
Added 3 mins ago
VH
Prosthetic Representative (Supervisor)
Veterans Health Administration
Richmond, VA
- $93,499 to $121,551 USD / year
The Prosthetic Representative (Assistant Chief) shares responsibility with the Chief for the management, oversight, and performance of the Prosthetic and Sensory Aids Service (PSAS) at the…
Added 3 mins ago
NI
Social and Behavioral Scientist Administrator (Program Officer)
National Institutes of Health
Montgomery County, MD
- $102,415 to $187,093 USD / year
As a Social and Behavioral Scientist Administrator (Program Officer), you will take on a challenging, rewarding role with a direct opportunity to advance the mission of the NIH through…
Added 4 mins ago
Hazardous Area Classification (HAC) Subject Matter Expert (SME)
ProSidian Consulting, LLC
Richland, WA
…Expert (SME) | Hazardous Area Classification Review and Training Support for Program Support on an Exempt Basis for Work on Client Site in the Pacific Northwest Region, Washington State,…
Added 4 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 4 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Nuclear Safety Engineer | Hazardous Area Classification Review and Training Support for Program Support on an Exempt Basis for Work on Client Site in the Pacific Northwest…
Added 4 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Technical Training Specialist | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 4 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Quality Assurance Engineer | Hazardous Area Classification Review And Training Support for Program Support on a Exempt Basis for Work On Client Site in The Pacific…
Added 4 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Senior Construction Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099…
Added 4 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Construction Project Manager | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract:…
Added 4 mins ago
Civil/Structural Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Civil/Structural Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099…
Added 4 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks a Mechanical Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract: No…
Added 4 mins ago
Electrical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
ProSidian seeks an Electrical Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services] for Program Support on an Exempt 1099 Contract:…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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