Jobs in the United States

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Added 2 mins ago
NS
SUPPLY SYSTEMS ANALYST
Naval Supply Systems Command
Naval Support Activity, Mechanicsburg, PA
- $108,592 to $141,171 USD / year
…public sector applying an extensive knowledge of Supply Chain Management functions and business processes within Navy Enterprise Resource Planning (ERP) systems. Analyzing and evaluating…
Added 2 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
Successful completion of a professional engineering degree. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher) in a school of engineering with at least one…
Added 2 mins ago
OA
Lead Management and Program Analyst
Other Agencies and Independent Organizations
Germantown, MD · Washington, DC
- $143,913 to $187,093 USD / year
This position is part of the Office of Environmental Management - Headquarters, Department of Energy. As a Lead Management and Program Analyst, you will provide workforce management support…
Added 2 mins ago
IA
Special Agent in Charge
Immigration and Customs Enforcement
Miami, FL · Seattle, WA · New Orleans, LA · Honolulu, HI · Spring, TX · San Diego, CA · San Francisco, CA · Reston, VA · Tampa, FL · Phoenix, AZ · Greenwood Village, CO · Lombard, IL · Los Angeles, CA · Atlanta, GA · Nashville, TN · Kansas City, MO · Charlotte, NC · El Paso, TX · Philadelphia, PA · New York, NY · Baltimore, MD · Buffalo, NY · Boston, MA · Detroit, MI · Newark, NJ · Irving, TX · San Antonio, TX · Fort Snelling, MN
- $151,661 to $228,000 USD / year
…dispersed, multidisciplinary workforce. Determines and justifies program and project priorities, initiatives, and resource allocations in support of HSI and other directorate objectives.…
Added 2 mins ago
NP
Biological Science Technician (Fisheries-Diver)(Seasonal)
National Park Service
Ventura, CA
- $23 to $30 USD / hour
Provides logistical support for all non-field aspects of a subtidal marine monitoring program. This includes office work associated with field collection of monitoring data under the…
Added 7 mins ago
CC
IT Applications Programmer I
Coconino Community College
Flagstaff, AZ
- $56,684 to $70,288 USD / year
Faculty Load and Compensation Technical Lead – Oversees technical processes and system configurations for faculty workload and compensation management.
Added 11 mins ago
G
Director of US Oncology Portfolio Delivery
GSK
Philadelphia, PA
- $169,500 to $282,500 USD / year
The Director of US Oncology Portfolio Delivery (“US Local Delivery Lead Director”) provides leadership, oversight and local US delivery of studies in support of global oncology R&D…
Added 12 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
Added 14 mins ago
J
Solution Delivery Manager, Sightline & Data Solutions
Jobgether
Remote, United States
- $115,500 to $173,000 USD / year
Program Leadership and Execution: Lead cross-functional teams and provide strategic direction throughout program planning, implementation, and execution to ensure successful delivery…
Added 14 mins ago
J
Senior Director, Integrated Marketing
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
As Senior Director, Integrated Marketing, you will lead strategic marketing initiatives for a portfolio of university partners, driving student recruitment, enrollment growth, and long-term…
Added 14 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
Retention and Risk Management: Monitor customer health scores, product usage, and support trends to identify potential churn risks. Lead complex escalations and coordinate internal…
Added 19 mins ago
Corporate Lead Labor Relations Manager
V2X
UNAVAILABLE
Lead collective bargaining agreement (CBA) negotiations and develop comprehensive labor strategies that align with program, customer, and business objectives. Represent the company in…
Added 25 mins ago
System Engineer
InterImage
Fort Meade, MD
…Transition, Validation, Operation, Maintenance, and Disposal; •(U) Project Process Area - Project Planning, Project Assessment and Control, Decision Management, Risk Management,…
Added 25 mins ago
Program Manager
InterImage
Fort Meade, MD
We are seeking an experienced Program Manager to oversee mission-critical hardware engineering, and technical development programs supporting the Intelligence Community. This individual…
Added 29 mins ago
Director Corporate Accounting
First Citizens Bank
Raleigh, NC
…capitalization, fixed asset, lease accounting under ASC842, and project accounting functions. This role is responsible for establishing a scalable governance framework that supports…
Added 34 mins ago
VM
IT Project Manager
Valley Metro
Phoenix, AZ
- $100,736.95 to $151,105.42 USD / year
Bachelor’s degree in information systems, information technology, computer science, business administration, project management, or a related field and a minimum of six (6) years of…
Added 35 mins ago
Product Manager - Retention & Winback
TD Bank, N.A.
Mount Laurel, NJ · Charlotte, NC
The Product Manager – Retention and Winback will support the execution and ongoing management of customer retention and win-back initiatives designed to reduce account and balance…
Added 43 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
As a Senior Manufacturing Manager, you will lead strategic manufacturing and supply chain transformation initiatives, driving operational excellence across a complex, multi-site…
Added 43 mins ago
RevOps Analyst
Jobgether
Remote, United States
Strong project management and organizational abilities, with the capacity to manage multiple priorities in a fast-paced environment.
Added 43 mins ago
J
Director, Client Services
Jobgether
Remote, United States
- $140,000 to $185,000 USD / year
This is a senior leadership opportunity for an experienced client services professional to lead a multidisciplinary project management team and deliver an outstanding client experience. You…
Added 50 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
This individual will lead the following: troubleshoot problems and assist in planning maintenance activities to prevent equipment failures; train employees on changing manufacturing and…
Added 50 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
This individual will lead the following: troubleshoot problems and assist in planning maintenance activities to prevent equipment failures; train employees on changing manufacturing and…
Added 50 mins ago
Manager Disease Management & Wellness Programs
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 59 mins ago
O
Senior Administrative Assistant
Oracle
Nashville, TN · Santa Clara, CA
- $24.04 to $56.83 USD / hour
Proven project management skills with an ability to track complex initiatives and keep stakeholders aligned.
Added 1 hour ago
Manager, Enterprise Transformation & Operations
ECG Management Consultants
Atlanta, GA · Boston, MA · Chicago, IL · Irving, TX · Minneapolis, MN · San Diego, CA · Arlington, VA
ECG is seeking a highly analytical, organized, and execution-focused program and operations manager with a strong orientation toward change management and communications to support…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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