Jobs in the United States

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EHR Application Analyst
Rochester Regional Health
Rochester, NY
POSITION SUMMARYThe EHR Application Analyst supports the development, implementation and ongoing functionality of the Electronic Health Record (EHR) systems. The Application Analyst…
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EY-Parthenon - Corporate Finance - Decision Modeling and Analytics - Sr. Associate
EY
New York, NY
Maintaining long-term client relationships and networks and cultivating business development opportunities.
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Senior Associate, Lighting Design
CMTA, Inc
New York, NY
ALD Lighting, a Business Unit of AMA Group, seeks a highly skilled and experienced Senior Associate , Lighting Design to join our team. The ideal candidate will have 10+ years of…
Added just now
NL
Senior Data Scientist/Engineer
NYU Langone Medical Center
New York, NY
- $121,792.22 to $162,052.8 USD / year
We have an exciting opportunity to join our team as a Senior Data Scientist/Engineer. Onsite position.
Added 1 min ago
M
Transit Management Analyst Series
MTA
New York, NY
- From $115,252 USD / year
…program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general…
Added 1 min ago
Commercial Banker-Insurance Services-Associate
JPMorgan Chase
New York, NY
As an Associate within the Commercial Banking & Specialized Industries (Insurance Services) team, you will support relationship coverage and business growth efforts across the Commercial &…
Added 1 min ago
Actuarial Analyst OR Senior Actuarial Analyst, F&I Pricing
Zurich NA
New York, NY
Zurich is currently looking for an Actuarial Analyst or Senior Actuarial Analyst to join our Finance & Insurance (F&I) Actuarial Pricing Team. This is a hybrid role working out of one of…
Added 1 min ago
NR
Administrative Aide II
NYU Rory Meyers College of Nursing
New York, NY
- $40.22 USD / hour
…liaison and with University personnel including those at the senior level to resolve issues and problems. Customize and/or compose letters on own initiative or in response to requests for…
Added 1 min ago
NY
Homeland Security Program Analyst 2
New York State Civil Service
Albany, NY
- $90,582 to $114,585 USD / year
…Influence program. The HSPA will continuously support this process by following an established and standardized vetting process and ensure all research is completed throughly and…
Added 6 mins ago
KS
Clinical Operations Senior Project Manager
Keck School of Medicine
San Diego, CA, CA
- $100,058.5 to $132,725.5 USD / year
Development of templates and guidelines, informed by regulations, policies, and standard operating procedures (SOPs) for the management of assigned studies, as well as departmental…
Added 7 mins ago
HN
Deputy Associate Administrator for Legislative and Intergovernmental Affairs
Headquarters, NASA
Washington, DC
- $217,333 to $223,379 USD / year
As Deputy Associate Administrator, Office of Legislative and Intergovernmental Affairs (OLIA), the incumbent reports to the Associate Administrator for Legislative Affairs and shares…
Added 10 mins ago
CF
Actuary
Centers for Medicare & Medicaid Services
Woodlawn, MD
- $57,736 to $91,815 USD / year
Assist with the actuarial review of Medicaid managed care rates and payment arrangements. | Work with senior Actuaries to prepare actuarial analysis on the development of projections…
Added 11 mins ago
Electrical and Instrumentational Field Technician
ITAC
Newport News, VA
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 11 mins ago
I
Piping Designer
ITAC
Raleigh, NC
- $85,000 to $125,000 USD / year
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 15 mins ago
HU
MANAGEMENT AND PROGRAM ANALYST
HQ USAF and Support Elements
Arlington, VA
- $169,279 to $220,065 USD / year
The primary purpose of this position is: To serve as Associate Chief, within the Headquarters Air Force, Force Anaysis and Planning Directorate, sharing responsibility with the Division…
Added 15 mins ago
AT
Professor of Security Force Assistance and Professor of Theater Planning
Army Transformation and Training Command
Carlisle Barracks, PA
- $93,454 to $150,874 USD / year
Serve as the Professor of Theater Planning or Professor of Security Force Management and will contribute to the development, planning, administration, and teaching of courses in the…
Added 29 mins ago
PG
Associate Director, Strategy
Publicis Groupe Holdings B.V
New York, NY
- $106,780 to $170,937 USD / year
The role is focused on strategic stewardship, global coordination, insight development, quality control and team leadership. The Associate Director will manage a Senior Planner responsible…
Added 29 mins ago
PG
Senior Platform Strategist
Publicis Groupe Holdings B.V
Los Angeles, CA
- $81,225 to $124,432 USD / year
As a Senior Platform Strategist, you will play a key role in the development and execution of digital strategies for our clients, serving as the day-to-day strategic lead on assigned…
Added 29 mins ago
PG
Senior Media Planner
Publicis Groupe Holdings B.V
New York, NY
- $60,800 to $93,600 USD / year
The Senior Media Planner leads media planning across larger regional markets for our client, the Lexus Dealer Association (LDA), bringing strong strategic thinking and market expertise. The…
Added 54 mins ago
IA
Deputy Assistant Director, Homeland Security Investigations
Immigration and Customs Enforcement
Arlington, VA · Washington, DC · Vienna, VA · Fairfax, VA
- $151,661 to $228,000 USD / year
…and developments; and serving as an advisor to the Executive Associate Director and Deputy Executive Associate Director on criminal and civil proceedings related to violations under HSI…
Added 1 hour ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 1 hour ago
Digital Strategist, Content and Marketing Strategy
Harvard University
Cambridge, MA
Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management…
Added 1 hour ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
…Affairs, the Assistant Vice President for Student Affairs is senior-level leadership position with significant responsibility for shaping the student experience and advancing institutional…
Added 1 hour ago
Actuarial Analyst OR Senior Actuarial Analyst, F&I Pricing
Zurich NA
Overland Park, KS
Zurich is currently looking for an Actuarial Analyst or Senior Actuarial Analyst to join our Finance & Insurance (F&I) Actuarial Pricing Team. This is a hybrid role working out of one of…
Added 1 hour ago
Manager, Enterprise Transformation & Operations
ECG Management Consultants
Atlanta, GA · Boston, MA · Chicago, IL · Irving, TX · Minneapolis, MN · San Diego, CA · Arlington, VA
Serve as a visible, accessible point of contact for HCP consultants (approximately 60–70 FTEs at the senior consultant through associate levels), building working relationships through…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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