Jobs in the United States

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Added 1 min ago
US
Engineering Equipment Operator Leader
United States Army Installation Management Command
Fort Bragg, NC
- $34 to $40 USD / hour
…accordance with drawings, sketches, blue prints, specifications, engineer plans, and own knowledge of constructions needed repairs. Work under normal supervision of a work leader or…
Added 17 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Added 17 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is…
Added 20 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 30 mins ago
I
Senior Ontology Engineer
InterImage
Remote, United States
- $175,000 to $228,000 USD / year
…company developing an AI-powered product lifecycle knowledge platform for a U.S. Department of War (DoW) customer. The platform is designed to transform complex technical documentation and…
Added 30 mins ago
DevOps Engineer
InterImage
Remote, United States
We are seeking a highly motivated DevOps Engineer to support the Report Authoring and Dissemination (RAD) modernization effort. This initiative focuses on converging multiple authoring,…
Added 34 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
We are seeking a motivated Data Engineer to join our Data Platform Engineering Organization and help build scalable cloud-based data solutions that enable analytics and data-driven…
Added 55 mins ago
Sr Data Engineer
Insight Global
Kansas City, KS
…the organization moving toward Snowflake as its target data platform. This engineer will assist with those migrations while improving the overall structure, reliability, and usability of…
Added 1 hour ago
Senior Data Engineer
Keebo
Remote, United States
As a Senior Data Engineer, you'll design and scale the data pipelines and machine learning infrastructure behind our platform. You'll use AI to multiply your own output and the team's, and…
Added 1 hour ago
Solution Engineer - NYC
Justt
NYC, NY
…help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a…
Added 1 hour ago
Transportation Engineer
Arizona Department of Administration
AZ
Professional Engineer (P.E.) License for the state of Arizona or proof of eligibility for reciprocity at time of appointment.
Added 1 hour ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
…charge on delivering end-to-end features across our e-commerce platform from storefront and checkout to internal tools and platform services while running multiple AI-driven work streams in…
Added 1 hour ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
…charge on delivering end-to-end features across our e-commerce platform from storefront and checkout to internal tools and platform services while running multiple AI-driven work streams in…
Added 1 hour ago
VP of Product
Leena AI
NY · New York, NY
Leena AI is an enterprise agentic AI platform for HR, IT and Finance. Our AI Colleagues don't just answer employee questions - they run the work behind them: case handling, approvals and…
Added 1 hour ago
Embedded Software Engineer Intern
Keysight Technologies, Inc.
Cambridge, MA
As part of the QES software team, your role will be to contribute to our next-generation, high-density quantum control platform. You will support the evolution of the existing software…
Added 1 hour ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 1 hour ago
I
Quantum Software Engineer (Compiler)
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. This role will be responsible for designing, building, and maintaining…
Added 1 hour ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…
Added 1 hour ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 1 hour ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 1 hour ago
Software Engineer, Services Platform
SpaceXAI
San Francisco, CA · New York, NY
As a Software Engineer, Services Platform at SpaceXSI, you'll build the platform-level primitives that make it hard for product teams to build brittle systems and easy to build resilient…
Added 1 hour ago
Software Engineer, Enterprise Platform
SpaceXAI
San Francisco, CA
We're hiring an Enterprise Platform Engineer to build the foundational systems that make Cursor ready for the world's largest engineering organizations. Today we have basic organizations,…
Added 1 hour ago
Software Engineer, Infrastructure
SpaceXAI
San Francisco, CA · New York, NY
As a Software Engineer on the Infrastructure team at SpaceXSI, you'll own the foundational cloud and networking layer that every service runs on: network foundations, container…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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