Jobs in the United States

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Added 2 mins ago
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Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 2 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 2 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…
Added 2 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
The Quality Assurance Engineer is a Quality / Engineering specialist that exhibits Weekly meetings, assignments and status required; separate manager not mandated. . and can align with…
Added 2 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
The Electron-Ion Collider (EIC) Project Infrastructure Independent Construction Cost Estimate (A-E Cost Estimation Services) is a specialized Architect-Engineer (A-E) consulting service…
Added 2 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
With STD Work/Job Site (Office) Language(s) as English, the Mechanical Cost Estimator | Project Infrastructure Independent Construction Cost Estimate [A-E Cost Estimation Services]…
Added 5 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
3) Assessing and analyzing technical projects (e.g., system requirements, resources, cost, customer needs) to develop a complex project plan within an organization;
Added 14 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Added 27 mins ago
System Engineer
InterImage
Fort Meade, MD
(U) Lead contractor systems engineering activities for a project to include supervising the work of the project engineering staff and technicians.
Added 27 mins ago
Software Engineer 2
InterImage
Fort Meade, MD
Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 27 mins ago
Information Systems Security Engineer 3
InterImage
Fort Meade, MD
We are seeking an Information Systems Security Engineer to support the organization’s information security efforts. This role involves assisting with security-related activities, supporting…
Added 27 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 27 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 27 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 27 mins ago
Software Engineer 2 - II
InterImage
Annapolis Junction, MD
Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 27 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 34 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 52 mins ago
Engineering Tech
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 53 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 53 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 53 mins ago
Technical Architect - Collaboration
Heartland Technology Group
Overland Park, KS
Added 53 mins ago
Engineering Tech
Evergy, Inc.
Topeka, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Wall Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Allendale, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 1 hour ago
Senior Design Engineer
InSite Engineering
Stafford Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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